Trash
Trash app, trash company, they never let the transport company know when you select “will call”. Constantly left stranded at doctors appointments because this app doesn’t work. The button to call them doesn’t work ever either
App needs more options
I’m all about having a practical and easy way in using apps. This application put everything in a calendar format, but I schedule my doctors appointments 3 to 4 weeks ahead of time. And when I check days before my scheduled appointment and I noticed the doctors changed. It is not the one I inputted, when I scheduled the trip. No one should have access, except the patient, to change doctors names. What’s important is they know who the where the address and plan trip accordingly. I don’t believe anyone should it the change doctor’s name. Also the option to add your address, after you move when it’s not done by your insurance company after request, or the provider of the App after request, should be allowed to be done by the patient or caregiver, scheduling the trip. This would be a real improvement on this.
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Peter Pundt
Your service was unable to secure a ride for me on October 7, forcing me to reschedule my appointment. I have requested another date 11/12, hoping that this will not be the case in the future.
The “READY” button is non existent
I constantly receive notifications saying unscheduled return rides can be booked by simply pressing “READY” button but no such thing exists
Confusing verbiage, constant errors
App says request a ride. It should be clearer on requesting an actual ride or requesting meal reimbursement. Constantly errors out with a code 601. You can only request the ride/mileage reimbursement. Unable to request meals or lodging.
Left Stranded
I let you know when it was time to pick me up. The message said on the way. It kept getting delayed. There was no contact information, no communication directed toward me, and the only number to call was a computer that couldn’t help me. I eventually had to ask strangers for a ride home. Worst service ever.
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Satisfaction
The most convenient and comfortable way to travel to an appointment.
Reliable
Most companies are on time picking up and dropping off… don’t know what I’d do without them
Ride
Excellent service.
Great
So much better and improved for convenience
My account
I haven’t had this app for 24hr and I’m already having problems with it
Horrible
The service is horrible. Terrible wait times, inconsistent and inaccurate timing. Messes up information. After 3 hours of waiting after an appointment still couldn’t figure out what to do. If you need to update a trip you have to wait an entire hour from the time you cal for them to even possibly talk to you about the ride coming.
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My thoughts
I’ve I left my anxiety behind me because I can depend on y’all to take me to my medical appointments.
Better off with the last app
This app makes it so difficult sometimes to schedule a ride and you have to schedule 5 days before and I didnt know that and wouldn’t let me schedule and no one not even a letter was sent to let us know the change of schedule when picking up!! The other app prior to this one was more easier and convenient. Now I don’t have both of children’s profile together I had to make separate profiles with different emails!! That is so stupid and inconvenient! I don’t like this app at all! They need to change the scheduling part!
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Unreliable
Given a choice, I would not use this service. You can’t reach an actual person, just AI. You can’t get confirmation whether your ride is coming or not. You have to sit and wait hoping someone is actually picking you up. When you look at the app, it doesn’t tell you anything. Horrible service.
Mini van
Dog hair
They cancel your already approved ride last minute all the time!
Untrustworthy! I have no transportation and my ride has been cancelled by them last minute every time besides two times now! Something that’s meant to be reliable to people in need is VERY UNRELIABLE!
User
Although convenient the program should allow the user to edit the scheduled ride. Otherwise it’s very convenient.
Wonky
I don’t like how you’re not notified until the day of for your pick time. So times are the clients need preparation time but don’t have that window of knowing when their ride is coming, I scheduled rides then their canceled no call and no explanation I truly miss modivcare.
Awesome app
Love the app