It’s pretty ok for MTM
For years I had to call these people to schedule anything & it was always a nightmare. You’re initially connected to their phone robot that always almost gets anything accomplished, then I guess the robot finds any landline number in Georgia registered to a woman who hasn’t left her house in thirty years, if said woman is the first southern shut in you’ve been connected to them she will lie about a brief hold to confirm some info & send you immediately back to the robot, another fifteen minutes wasted there getting all the way through the process & the robot lies about having to confirm something & eventually it will connect you to the next Georgiagoraphobic lady who usually will schedule one service for you with ease….
So even though it was not super easy to get set up, you can’t schedule multiple rides for the same day on it, & it notifies you like ten times that it’s gonna end your session after one hour of inactivity it beats trying to deal with robots & ladies who have no clue where Iowa even is, so clearly they don’t use the service themselves, nor know what it is…
So even though it was not super easy to get set up, you can’t schedule multiple rides for the same day on it, & it notifies you like ten times that it’s gonna end your session after one hour of inactivity it beats trying to deal with robots & ladies who have no clue where Iowa even is, so clearly they don’t use the service themselves, nor know what it is…
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Problems Scheduling Services
There are almost always issues with scheduling transportation. It is very frustrating when you are dependent upon someone else to get transportation to doctors appointments.
Dependable Service
The website is easy to use, the pickups are on time, and the drivers are excellent.
High recommended
Great service very helpful for patients with desability get to medical appointments on time thank you
Maria Narvaez
Maria Narvaez
Easy to use
The app is very easy to use I schedule my rides with no problem I am extremely satisfied with the service
Once you know
This is very easy once you know I’m 71 and learned very fast how to make schedules for myself following the instructions is easy.
Rating issue
Unfortunately the Leave a rating system doesn’t submit or not working. Therefore could not leave service or driver rating. Hope it gets fixed.
Trips
Well they book my trips and have a provider booked then same day as appointment the provider is dropped last minute and they claim they’re looking for another provider but my trip an hour away and you’re trying to find a ride at the time they’re supposed to arrive. I guess I’ll see if my Aug 27 trip gets done the same way!
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Wish it was still Access to Care
This is ridiculous
Easy To Do
Don’t have to wait on a person I LOVE it.
What happened to my appointments on the app?
I had an appointment on August 10th and I let the app know when I was leaving my house and when I got there. The app wouldn’t submit it and the app also lost all my other appointments that I had scheduled on the app for reimbursement. This app needs to be fixed. I wouldn’t recommend it to anyone.
Not IMPORTANT ENOUGH TO GUARANTEE A RIDE -5 stars
I was told I was not attending an appointment that was priority or important and was not guaranteed because the type of appointment I selected I selected the wrong type of appointment due to embarrassment. I did it three times in a row and each time it was delayed and I never got the ride so the third time is when I called, they told me my appointment is not important enough to guarantee I get a ride. They cannot guarantee. I would get a ride because of the type of appointment which I had marked pain Managment , dialysis, & maternity, was told it was not an important appointment and they would NOT BE SENDING A RIDE!!! I told the lady, in fact it was a drug treatment program. That i was embarrassed and selected a different type of apponintment because i didnt know it mattered which type of medical appointment it was !!! She told me she would need to verify it was a drug treatment center with the location via phone call, which at that time the office was not opend yet. I didnt understand why she couldnt just take my word “you could be lying” why would i lie about a drug treatment program appoinment ( she was rude and very un helpful).
I figured out on my own
As long as i mark the ride a drug rehabilitation or treatment appoinment i was guaranteed a ride, no matter what! Even if the appoinment isnt for Drug rehad or treatment. Always mark it. They do Not check it was a lie. You will always br guaranteed a ride
I figured out on my own
As long as i mark the ride a drug rehabilitation or treatment appoinment i was guaranteed a ride, no matter what! Even if the appoinment isnt for Drug rehad or treatment. Always mark it. They do Not check it was a lie. You will always br guaranteed a ride
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Too bad
My husband was picked up
Today in a van bearing your name .
The seatbelt was very loose and my husband almost fell
Out of the seat at the turns . Please send another van on the return .
Irene Steffas
Today in a van bearing your name .
The seatbelt was very loose and my husband almost fell
Out of the seat at the turns . Please send another van on the return .
Irene Steffas
Deserves 5 stars
I have been very blessed to have transportation provided so easy by MTM on the app. Every ride was safe reliable and courteous
Unable to claim return will call ride
Internal system error prevents customers from claiming their return will-call ride in the app or by phone. The app just gives an error. When calling two different numbers for support, there is no “record” of the will-call ride. 1) The automated system doesn’t recognize the user. 2) The second number isn’t even the correct MTM Link service department and doesn’t process rides for Medicare or Medicaid users. Patients are left stranded.
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App glitched during my first use
Went to my appointment today and started the trip like I was supposed to “I’m leaving” and once I got to the appointment I hit the button “I’m here” did my appointment, got finished early and had to wait…. For the button to pop up so I can start the trip back and nothing, waited an hour after the appointment and had their customer service tell me not even the first trip was recorded. So now I have to fill out a trip log so my driver can be reimbursed for gas used.
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Great, but missed an appointment!
I missed an appointment because they never called me and after an hour of their arrival time, they’re still not here and I have not heard from them! They don’t even give me a number to call!!!!!
This is annoying
This app makes it easier for gas mileage reimbursement. I'm getting sick of getting a notification while I'm driving or in my appointment no matter how strict I make the do not disturb on my phone. That needs to get fixed. Right now I'm still waiting to get paid when I did everything I was supposed to.
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Horrible app, messes up constantly and customer service sucks
I’ve just started this app and it constantly messes up. It worked great for one day, my first day. But since then..There’s random cancellations, it won’t let me start my logged trips so the representatives tell me I have to manually submit everything yet a few others in the beginning said that was not the case. Those just added it on the phone. This is the most stressful and disorganized program I’ve ever used in my life. I’m going to have to inform the direct part of the insurance company because cycling in and out of the transportation services general line and Virginia specific line is like talking to a wall falling on you on speed. I wish I didn’t have neurological disorders requiring things in writing or slowly explained. 95% of the customer service representatives are rude. Very disappointing. I live very far from all my specialists, relatively far from my PCP, counselor. because this app and all it’s contradictory information as well as the phone representatives, I have to wait 30 days to receive my reimbursement because I just now took 3 hours to get everything together to manually submit it online. I don’t know why they suggest a fax machine as most people don’t have access to those. Most clinics don’t want to fax over something with other providers information on it and are too busy, so I don’t get their thinking process. I was able to get an email to send it through today after trying to find out what it was since August 4th. I’ll probably have to cancel the rest of my appointments this month because I don’t have enough gas to get to there and back, which is why I was informed of this program to begin with.
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Horrible app
MTM and its mobile app have multiple systemic operations, safety protocol breaches, and software failures that actively compromise patient safety and violate basic medical transportation compliance standards.1. Severe Privacy Violation (HIPAA/Data Leakage):MTM is consistently failing to mask customer and driver telephone numbers. Regular contract drivers are given direct access to my unmasked personal phone number. This is a severe breach of patient privacy and confidentiality for a state-regulated medical transportation provider.2. Failure of Driver Identity Verification:Drivers are routinely failing to call or text ahead to verify their identity or provide confirmation details before arrival. For medically fragile or vulnerable patients, walking out to an unverified vehicle without proper identification protocol is an active safety hazard.3. Inappropriate Assignment of Subcontractors (Lyft):Instead of dispatching properly vetted, medical-grade or dedicated non-emergency transportation vehicles, MTM is consistently cutting corners by sending standard Lyft contractors. These regular civilian vehicles frequently contain severe environmental triggers (such as cigarette smoke, marijuana smoke, vape residue, and heavy chemical air fresheners, also filthy vehicles that have visible exterior accident damage) that are deeply hazardous to patients traveling to and from essential hospital procedures.4. Complete Failure of App Functionality:The mobile application is fundamentally broken and fails to provide necessary patient tools:The "Call Us" Button: This feature is completely non-functional and fails to connect to dispatch or customer service when clicked.Ride Review Feature: The app completely blocks patients from submitting individual ride reviews or logging complaints about specific drivers, effectively silencing patient feedback and hiding poor driver behavior.MTM needs to immediately audit its number-masking protocols, enforce strict identity-verification rules for drivers, and fix its broken app architecture. Medically fragile patients deserve safe, accessible, and compliant transit, not cheap digital workarounds that compromise their health and safety.
(They need to DROP Veyo as a provider. Multiple no-call, no-shows causing me to completely miss doctors appointments. Absolutely unreliable, useless and unacceptable service!)
(They need to DROP Veyo as a provider. Multiple no-call, no-shows causing me to completely miss doctors appointments. Absolutely unreliable, useless and unacceptable service!)
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