Thank you
I like the Mtm ride service thank you
Útil
Muy buena aplicación fácil de manejar, gracias a sus creadores!!
Not reliable
I missed three dental appointments the ride never came sad
Not Accurate, Bad Drivers
It always gives difficult times to get a ride with MTM, specially with drivers not speaking English! Drivers always late to get me to the appointments and also they don’t show up at the return picking up, I always have to call to find me a driver back home though I already scheduled the return ride days before the trip date. Drivers are not following road rules, playing loud Spanish or whatever music, jumping on the streets instead of driving, and worst of all is that the app doesn’t allow me to rate the trips, so, they don’t really know what’s going on, Lyft and Taxi drivers with 777-7777 are always the worst, no exceptions, always late and horrible drivers! Cars smell like public dirty bathrooms!
Update: I’m supposed to be picked up at 4:30 PM, no notifications received, and my time is up to be picked up, I called and they informed me that my driver is 41 minutes away!!! So, one hour late schedule?!!!! Really that’s unbelievable and drivers should be aware of time! I’ve reached my appointment very late because the driver was 30 minutes late, and clinic closed in the middle of my session, and returning is one hour late!!! Whose fault is that? Why no one cares about customers time and schedules and why drivers in other states should pick me up if they are one hour far! This is very frustrating, annoying and disturbing and very disrespectful of system and drivers as well! Work on it please!
Update: I’m supposed to be picked up at 4:30 PM, no notifications received, and my time is up to be picked up, I called and they informed me that my driver is 41 minutes away!!! So, one hour late schedule?!!!! Really that’s unbelievable and drivers should be aware of time! I’ve reached my appointment very late because the driver was 30 minutes late, and clinic closed in the middle of my session, and returning is one hour late!!! Whose fault is that? Why no one cares about customers time and schedules and why drivers in other states should pick me up if they are one hour far! This is very frustrating, annoying and disturbing and very disrespectful of system and drivers as well! Work on it please!
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MTM App
When i typed in my destination, it did not show up and it has been happening multiple times.
It’s pretty ok for MTM
For years I had to call these people to schedule anything & it was always a nightmare. You’re initially connected to their phone robot that always almost gets anything accomplished, then I guess the robot finds any landline number in Georgia registered to a woman who hasn’t left her house in thirty years, if said woman is the first southern shut in you’ve been connected to them she will lie about a brief hold to confirm some info & send you immediately back to the robot, another fifteen minutes wasted there getting all the way through the process & the robot lies about having to confirm something & eventually it will connect you to the next Georgiagoraphobic lady who usually will schedule one service for you with ease….
So even though it was not super easy to get set up, you can’t schedule multiple rides for the same day on it, & it notifies you like ten times that it’s gonna end your session after one hour of inactivity it beats trying to deal with robots & ladies who have no clue where Iowa even is, so clearly they don’t use the service themselves, nor know what it is…
So even though it was not super easy to get set up, you can’t schedule multiple rides for the same day on it, & it notifies you like ten times that it’s gonna end your session after one hour of inactivity it beats trying to deal with robots & ladies who have no clue where Iowa even is, so clearly they don’t use the service themselves, nor know what it is…
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Problems Scheduling Services
There are almost always issues with scheduling transportation. It is very frustrating when you are dependent upon someone else to get transportation to doctors appointments.
Dependable Service
The website is easy to use, the pickups are on time, and the drivers are excellent.
High recommended
Great service very helpful for patients with desability get to medical appointments on time thank you
Maria Narvaez
Maria Narvaez
Easy to use
The app is very easy to use I schedule my rides with no problem I am extremely satisfied with the service
Once you know
This is very easy once you know I’m 71 and learned very fast how to make schedules for myself following the instructions is easy.
Rating issue
Unfortunately the Leave a rating system doesn’t submit or not working. Therefore could not leave service or driver rating. Hope it gets fixed.
Trips
Well they book my trips and have a provider booked then same day as appointment the provider is dropped last minute and they claim they’re looking for another provider but my trip an hour away and you’re trying to find a ride at the time they’re supposed to arrive. I guess I’ll see if my Aug 27 trip gets done the same way!
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Wish it was still Access to Care
This is ridiculous
Easy To Do
Don’t have to wait on a person I LOVE it.
What happened to my appointments on the app?
I had an appointment on August 10th and I let the app know when I was leaving my house and when I got there. The app wouldn’t submit it and the app also lost all my other appointments that I had scheduled on the app for reimbursement. This app needs to be fixed. I wouldn’t recommend it to anyone.
Not IMPORTANT ENOUGH TO GUARANTEE A RIDE -5 stars
I was told I was not attending an appointment that was priority or important and was not guaranteed because the type of appointment I selected I selected the wrong type of appointment due to embarrassment. I did it three times in a row and each time it was delayed and I never got the ride so the third time is when I called, they told me my appointment is not important enough to guarantee I get a ride. They cannot guarantee. I would get a ride because of the type of appointment which I had marked pain Managment , dialysis, & maternity, was told it was not an important appointment and they would NOT BE SENDING A RIDE!!! I told the lady, in fact it was a drug treatment program. That i was embarrassed and selected a different type of apponintment because i didnt know it mattered which type of medical appointment it was !!! She told me she would need to verify it was a drug treatment center with the location via phone call, which at that time the office was not opend yet. I didnt understand why she couldnt just take my word “you could be lying” why would i lie about a drug treatment program appoinment ( she was rude and very un helpful).
I figured out on my own
As long as i mark the ride a drug rehabilitation or treatment appoinment i was guaranteed a ride, no matter what! Even if the appoinment isnt for Drug rehad or treatment. Always mark it. They do Not check it was a lie. You will always br guaranteed a ride
I figured out on my own
As long as i mark the ride a drug rehabilitation or treatment appoinment i was guaranteed a ride, no matter what! Even if the appoinment isnt for Drug rehad or treatment. Always mark it. They do Not check it was a lie. You will always br guaranteed a ride
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Too bad
My husband was picked up
Today in a van bearing your name .
The seatbelt was very loose and my husband almost fell
Out of the seat at the turns . Please send another van on the return .
Irene Steffas
Today in a van bearing your name .
The seatbelt was very loose and my husband almost fell
Out of the seat at the turns . Please send another van on the return .
Irene Steffas
Deserves 5 stars
I have been very blessed to have transportation provided so easy by MTM on the app. Every ride was safe reliable and courteous
Unable to claim return will call ride
Internal system error prevents customers from claiming their return will-call ride in the app or by phone. The app just gives an error. When calling two different numbers for support, there is no “record” of the will-call ride. 1) The automated system doesn’t recognize the user. 2) The second number isn’t even the correct MTM Link service department and doesn’t process rides for Medicare or Medicaid users. Patients are left stranded.
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