Never works
The app has not worked since day 1. I’ve spent hours on the phone calling to try to get a ticket, no one ever calls me back. I set it up ahead of time and when I try to click the button to leave it doesn’t work and I just have to do an email and paper report anyway. So much extra for nothing and it even refused to pay for my infant’s pediatrician visit stating it was an experimental service!
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Won’t allow reviews
I was left stranded and the app said my return ride was completed.
10
The people, and the website is excellent
Customer Service Is Disrespectful!
Every time I get on a call with someone they’re rude and disrespectful. Majority of them have bad attitudes. They don’t want to help or do their jobs and it shows. Hire kind people who want to do their jobs instead of people who don’t acknowledge they’re there and just breath on the phone hoping you hang up. Or the ones who give a lame excuse just to get you off the phone. It’s ridiculous! An what’s the point in having a new feature if none of your workers know about the new feature. They don’t seem to know anything and it’s ridiculous! This could be such a good app if adjustments are made.
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Missed finding driver for my ride at first of year.
Missed yearly check up.
Excelente
Siempre tan atentos y excelentes en su servicio !!!!!!!
Gracias !!!!
Gracias !!!!
I’m gonna miss there services
They are amazing
New bugs
It’s moving slowly, but I’m optimistic that the app is improving.
The most recent bugs are: you can’t rate the driver. When you attempt to rate the driver and click submit, nothing happens, and the rating is not sent.
2. Every…single…text is sent twice!
The most recent bugs are: you can’t rate the driver. When you attempt to rate the driver and click submit, nothing happens, and the rating is not sent.
2. Every…single…text is sent twice!
Excellent service
Excellent service
Member transportation
Love this app
Member services
This app has made things so much easier for me to be able to get my rides to and from set up and taken care of without having to constantly keep calling back and forth. I am able to see everything so I know when what where etc. and that it’s all correct. Very helpful and very pleased with the app.
Not great but useful
The time system doesn’t allow for the 24-hour ‘military’ time. Because of this I keep swapping am & pm, as I have adapted almost completely to the 24-hour system. If that could be adjusted so the the 24-hour time system is an option, it would be better!
07-24-2026
The ‘Rate your ride’ subroutine has been for the week has been failing to submit! Would the creators fix this, please?
07-24-2026
The ‘Rate your ride’ subroutine has been for the week has been failing to submit! Would the creators fix this, please?
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Rude
There is no way to further contact anyone, even when the app tells you that they need more information. I had to call my insurance, and they had to patch me through to someone (who was EXTREMELY rude). I'm meant to schedule at least 3 days in advance, but when I try to do that I'm left with my service "pending" until the literal time of pickup - when the app decides it deny my ride. Then when I try again, it's denied because it wasn't 3 days in advance.
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Amazing Customer Experience
The app is so well put together my 3 graders could do it. I have had this insurance for 10 years and prior to Covid I would never recommend the service. But now I will recommend it to everyone I speak to. They’re very efficient now not like it used to be . I’m proud that I stayed.
Customer Service Is Disrespectful!
Every time I get on a call with someone they’re rude and disrespectful. Majority of them have bad attitudes and are clearly miserable. They don’t want to help or do their jobs and it shows. Hire kind people who want to do their jobs instead of people who don’t acknowledge they’re there and just breath on the phone hoping you hang up. Or the ones who give a lame excuse just to get you off the phone. It’s ridiculous!
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Transportation
I think 3 days-72 hours to far to schedule a ride. 2 days- 48 hours is better sometimes you don’t always no you have appointments. Then the reminder don’t come in till 3 days later by then it’s too late. Then we gotta figure out own way to where we gotta be. Or reschedule 4 days to go pick up medical supplies. Can’t use transportation to go to ER now gotta sit home wait 3 days for transportation.. Something to think about !!
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Getting a little better
I keep having problems with the service itself, but at least I can i schedule my own rides now instead of having to call
Supreme Service!
My Cigna health spring plan provide provides transportation to and from all my doctors appointment appointments free of charge! It is so easy to book my rides, and the Uber operators have just been excellent! Whenever I have a problem, someone answers the phone right away and resolve it! You have no idea how much I appreciate this service! I am extremely grateful.
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Miles and option to start & end trip
The suggested miles is wrong and fluctuates. Not consistent. By my speedometer and Google maps it is roughly 32 or 34 miles.
In the mobile app, it will not let me start, arrive, and end the trip.
In the mobile app, it will not let me start, arrive, and end the trip.
Technically issues
It’s no longer letting me login to my account and I don’t know why?? I would have given this app 5 stars but it’s messing up for some reason!!