Making ride requests
Customer service is horrible ..I don’t know how every time I request a ride I have to call back multiple times to make sure they have the information correct because they don’t. It’s very frustrating and I’ve complained twice already and it’s serving customers properly!!!!!
Regina García
La mejor aplicación
Useless
Login doesn’t work. Changing the password only works sometimes. You can ask for a code to be sent to your email but it never comes.
Transportation Service
Very good service always punctual to have me at my appointments on time and return home after. Safe and convenient transportation.
Great Service
I’m giving a five star review for MTM I thank this services for helping me get to my destination of doctors appointments. Thanks so very much.
This just showed up in my apps, no clue what it was.
This app should have a better name to indicate what it is. I only found it while checking who could send me notifications. Who exactly is it affiliated with, how does it work?
MTM Downgraded
They went from Access2 Care to MTM. With Access2Care you could click a text message link or click in the app for return rides. Now you have to call everytime you are ready to be picked up. Requiring personal identifiable information to be exposed in public. This is unsafe.
Ride reservations
Although we received confirmation via SMS We weee required to reconfirm with an agent . Wonder why
“IM READY”
A simple im ready button would work for the next update. Please. I hate having to call everytime I do a “will call”
Abysmal app
App is incredibly devoid of self service options so instead you have to call them for everything, which takes 15+ minutes every time.
Review
I have had good experiences with this service. The drivers are respectful & I arrive at appointments before time. Pick up has been easy to transition into.
Love these guys!!
Friendly service and nice ride services thank you
no longer can use
My mailing address and physical address is different so when I put my physical address it says its an error and want information about my address that isn’t applicable like facility/provider. No way to call them no way to fix this in app.
Doesn’t have Reimbursement page
Needs update
Trash
Trash app, trash company, they never let the transport company know when you select “will call”. Constantly left stranded at doctors appointments because this app doesn’t work. The button to call them doesn’t work ever either
App needs more options
I’m all about having a practical and easy way in using apps. This application put everything in a calendar format, but I schedule my doctors appointments 3 to 4 weeks ahead of time. And when I check days before my scheduled appointment and I noticed the doctors changed. It is not the one I inputted, when I scheduled the trip. No one should have access, except the patient, to change doctors names. What’s important is they know who the where the address and plan trip accordingly. I don’t believe anyone should it the change doctor’s name. Also the option to add your address, after you move when it’s not done by your insurance company after request, or the provider of the App after request, should be allowed to be done by the patient or caregiver, scheduling the trip. This would be a real improvement on this.
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Peter Pundt
Your service was unable to secure a ride for me on October 7, forcing me to reschedule my appointment. I have requested another date 11/12, hoping that this will not be the case in the future.
The “READY” button is non existent
I constantly receive notifications saying unscheduled return rides can be booked by simply pressing “READY” button but no such thing exists
Confusing verbiage, constant errors
App says request a ride. It should be clearer on requesting an actual ride or requesting meal reimbursement. Constantly errors out with a code 601. You can only request the ride/mileage reimbursement. Unable to request meals or lodging.
Left Stranded
I let you know when it was time to pick me up. The message said on the way. It kept getting delayed. There was no contact information, no communication directed toward me, and the only number to call was a computer that couldn’t help me. I eventually had to ask strangers for a ride home. Worst service ever.
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