Transaction delays
You guys really need to fix your systems for fast transactions cos 1 week now I did a transaction and it’s not yet delivered that’s not good at all, so someone can’t use your service for a fast important transactions
Response from developer
Hi Richmankkt, we’re sorry to hear about your experience and the extremely delayed feedback. Please contact our support team at support@mukuru.com or send us a direct message on our official Facebook page https://www.facebook.com/mukurudotcom and provide the ticket number so we can investigate and assist further.
Terrible.
I have to keep contacting them just to get the money paid.
Beautiful
Amazing, easy to use.
Works but with major flaws
I like that this financial service works well and the fees are not great but at least competitive. But there are many open construction sites: transmissions for ZAR to USD in the US just does not compute in the app and only can be entered on the web, for many months now. No explanations. The login to the app accepts a password; on the web it _only_ works per SMS pin. Amounts over ZAR 10k apparently require you to send a proof of payment but sometimes it works just so. Nowhere is this explained in the app, Mukuru simply lets your order expire if you don’t send proof. Support to the rescue- they answer reliably and usually in less than a day.
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Response from developer
Hi! Thank you for sharing your feedback — it’s very valuable to us. We’re sorry for any inconvenience caused and appreciate your patience. For assistance, please reach out to our support team at support@mukuru.com. 💬📲 Stay updated by following us on Facebook: https://www.facebook.com/mukurudotcom/
Functionality
Quick and easy
