Money debited but transaction failed - no support received
Response from developer
Hey Leo, we are deeply concerned to hear about your experience with the failed transaction and the lack of response from our team. We completely understand how distressing it must be to have 25,000 debited with no resolution for over a week. We want to make this right for you. Please write to support@multipl.xyz with your transaction details and we will investigate this immediately. Most amounts settle quickly per the fund process, and if yours has crossed the expected window, our team will prioritize looking into it for you.
Terrible app, stuck in a loop
Response from developer
Hi Gyan, we take these issues seriously — a failed payment triggering a loop and inconsistent UI are being escalated to our tech team. Please write to support@multipl.xyz with your registered details and we will personally investigate and resolve this.
A Better Alternative to Your Savings Account.
Additionally, it offers excellent discounts on platforms like Swiggy, Zomato, Blinkit, and other everyday expenses, making it both practical and rewarding for daily use.
Response from developer
Hey Softy, appreciate you taking the time to share such a thorough perspective! Liquid mutual funds offer a liquidity advantage, making them a smart alternative to savings accounts with the freedom to withdraw funds anytime. We are glad the experience has been both practical and rewarding for you.
Great way to save while spending smartly
The app is very easy to use, and setting goals for things like travel, shopping, or gadgets makes saving feel purposeful. I like that the money is invested in liquid mutual funds, so it keeps earning returns while still being accessible when needed.
Response from developer
Hi Aditya, appreciate you taking the time to share such a detailed experience! It's great to hear that the spendvesting concept is resonating with you. Planning for goals like travel, shopping, or gadgets while your money earns returns in liquid mutual funds is exactly what smart spending should look like. You'll be glad to know that with no lock-in on funds and instant access to 90% of your balance in under a minute, your money stays both productive and accessible whenever you need it. Looking forward to helping you reach every goal you set!
Granting full bank access should never be a mandatory condition for simply opening a spending A/c
Granting full bank access should never be a mandatory condition for simply opening a spending account within an app. Users must have the option to fund their account through alternative methods such as UPI, debit card transfer, net banking, or manual transfers—without being compelled to share sensitive banking data.
Financial apps should prioritize transparency, data minimization, and informed consent. Forcing bank account access creates unnecessary risk and undermines trust. I strongly urge the developers to introduce flexible funding options that respect user privacy and give customers full control over their financial information.
Until this policy is revised, I cannot recommend this app.
Response from developer
Hi AP, thank you for taking the time to share such thoughtful and detailed feedback — this genuinely helps us improve. We want to clarify something important: bank account details are not required to use the app or make payments — we support UPI and other methods for funding your account. Bank account information is collected specifically to enable withdrawals back to your account, which is a regulatory requirement for a SEBI-registered investment platform, not a data collection choice. We'd love to help you get set up in a way that feels comfortable. Please reach out to us at support@multipl.xyz and our team will walk you through the options available to you.
