Muse Reviews: Is It Legit?

Customer Experience

Positive experience39.8% of reviews
Neutral6.0% of reviews
Negative experience54.2% of reviews

~ Based on 698 written reviews from the US App Store.

What users say about Muse

Is Muse Safe?

Muse: Reels Video Editor appears safe based on user ratings. AppsHunter Safety Score for Muse is 93/100.

This assessment is based on 4,258 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.8% of ratings point to a safe experience
2.4% of ratings suggest some concerns
6.8% of ratings point to a risky experience

~ Based on 4,182 App Store ratings for Muse.

Is Muse Legit?

Muse: Reels Video Editor appears to be a legitimate app. AppsHunter Legitimacy Score for Muse is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Predatory

I have tried so many times to cancel and there isn’t even an option. I did the 3 day free trial and went to cancel before that and there still wasn’t an option. I’ve reached out to MUSE support and never got a response and every other day they keep trying to hit my account for $69.99. DO NOT DOWNLOAD. There’s no way to cancel.
Show more

use it daily

downloaded this to make one birthday video and now i use it for literally everything 😅

Not good

App force closes constantly. Was never able to make a video because the app kept shutting down. Waste of time

Don’t bother

Thought I was using the free version, then got charged without any warnings. The app itself worked for a bit but doesn’t really meet the expectations of an app that costs £50. Big regret downloading it, don’t bother.

Love it worth the investment

Great app and takes a lot of the work out of having cool posts. Looks really nice and sounds nice. It doesn’t post directly so having to re pick and align the song is a little annoying but otherwise love the app

Great for fun edits

Lots of fun trendy presets. They update them often too so it keeps it fun.

Went to click on the free trial and next minute I’m being charged $79.99 and I’m not overally fussed

Went to click on the free trial and next minute I’m being charged $79.99 and I’m overally fussed with the app was ment to be a 3 day free trial. I read some reviews and the same thing has happened to others. And they make it so hard to get a refund.

Useless

Literally the cutest templates, but will not load my videos. I’ve backed out, deleted, restarted from scratch - it will. not. load. my. videos. Literally cannot use it. So upset cause I was so excited too.

Mujeres conquistadoras

Awesome app to say blessed anniversary

Loads Slow for huge projects

The templates and other tools and features are very nice, editorial. But if your video requires alot of clips it malfunctions and does not load. I had to cancel subscription due to not able to even edit videos on app. Hope they can fix this issue.

Видео тупит

Здравствуйте. Я на пробной подписке и видео глючат при сохранении… Мне приложение понравилось, но волнуюсь, что при оплате будет глючить сохраненный контент.

Golpe

Cancelei no período de teste e me cobraram mesmo com o cancelamento. A Apple não aceitou nenhuma solicitação de reembolso.

Response from developer

Olá, Agradecemos por compartilhar seu feedback conosco. Entendemos sua preocupação em relação à cobrança automática após o período de teste gratuito. De acordo com a política da Apple, os pagamentos de assinatura são processados automaticamente ao final do período de teste. Essa é uma regra padrão para todos os aplicativos da App Store, pois faz parte do sistema de gerenciamento de assinaturas da própria Apple. Recomendamos cancelar a assinatura pelo menos 24 horas antes do término do período de teste para evitar novas cobranças. Caso precise, você pode solicitar o reembolso diretamente pelo suporte oficial da Apple. Se tiver qualquer dúvida ou precisar de orientação sobre o processo de reembolso, entre em contato conosco em support@bigrowth.io.

Mostly female inspired reels

App is great but seems like it’s target audience is for females.

beyond mid

so mid, entry level af overpriced cant search by music and half the time it glitches! wont renew sub.

vacation reel

came back from vacation with sooo many random videos and finally made them into one cute reel 🥹

Scam

They offered me a free trial then the deducted 78$ right when I pressed to start the free trial, refused to refund, it’s a big scam

Limited

Tried the free trail and then they charged me for the premium without letting me know, which on the app , it said it would notify me before my trail ended. $75 gone for an app I don’t use. I find it very limiting in what you can create as all the templates are already done. Then Apple refuses to refund me for an app I tried and didn’t like. Highly disappointed. The short clips and templates don’t come out right and there is no guidance on how to make the templates work and improve the videos
Show more

Cobrança indevida no período de teste grátis!

Estou passando por um momento horrível a respeito do app Muse, Ativei o período de teste de um mês grátis apenas para testar o aplicativo e, mesmo assim, fui cobrada imediatamente antes do prazo. Por causa dessa cobrança errada, minha conta da Apple ficou com uma pendência financeira e agora estou bloqueada, sem conseguir baixar nenhum aplicativo no meu celular. Exijo o estorno do meu dinheiro e o cancelamento imediato!
Show more

Response from developer

Olá, Agradecemos por compartilhar seu feedback conosco. O aplicativo oferece um teste gratuito de 3 dias, após o qual a cobrança é feita automaticamente. De acordo com a política da Apple, os pagamentos de assinatura são processados automaticamente ao final do período de teste. Essa é uma regra padrão para todos os aplicativos da App Store, pois faz parte do sistema de gerenciamento de assinaturas da própria Apple. Recomendamos cancelar a assinatura pelo menos 24 horas antes do término do período de teste para evitar novas cobranças. Caso precise, você pode solicitar o reembolso diretamente pelo suporte oficial da Apple. Se tiver qualquer dúvida ou precisar de orientação sobre o processo de reembolso, entre em contato conosco em support@bigrowth.io.

3 day free trial scam

Opted for the 3 day free trial and I cancelled before the renew date but even after cancelling the subscription on Apple Store still 2999 amount was deducted what is the solution for this and did anyone find a solution to this

Response from developer

Hello, When a charge happens during a trial, it's usually managed directly by Apple. This typically occurs if the free trial was already used on your Apple ID, or if the "Use Free Trial" toggle wasn't turned on before confirming, which causes Apple to process an immediate purchase. Since Apple handles all payments and eligibility checks, they control how these transactions are processed. Our application uses Apple's official billing system, which means that Apple strictly controls all transactions and acts as the primary merchant for the App Store. The simplest and easiest way to request your refund remains through Apple's official refund portal. If you have any questions or need guidance with the refund process, you can reach us at support@bigrowth.io.

Looks free isn’t free

Just say the price up front