Hidden membership.
Response from developer
Hello, We’re sorry to hear that your experience may not have met your expectations. If you have any questions regarding your subscription, our support team is here to help. You can reach us through the following options: 1. Click the Support button in the email we initially sent, which contains your username and password. 2. Send an email to musesacademy@supporthelpservice.zendesk.com or support@musesacademy.io. 3. Contact us through our Instagram or Facebook pages. We’re always ready to assist you. Best regards,The Support Team
Don’t do it
Response from developer
Hello, We’re sorry to hear that your experience may not have met your expectations. If you have any questions regarding your subscription, our support team is here to help. You can reach us through the following options: 1. Click the Support button in the email we initially sent, which contains your username and password. 2. Send an email to support@musesacademy.io. 3. Contact us through our Instagram or Facebook pages. We’re always ready to assist you. Best regards,The Support Team
False Advertising and Unexpected Charges
I contacted customer support by email on 13 August to request the cancellation of my subscription for this reason. However, three weeks later, on 7 September, I was surprised to find that I had been charged again for a subscription I had already requested to cancel.
I then requested a refund, only to receive a response stating that my subscription was cancelled as of 7 September. This clearly indicates that my initial cancellation request on 13 August which I emailed to them was not honoured, and I was charged again despite having already asked for the subscription to be cancelled.
What was particularly frustrating was that they charged me before confirming the cancellation, and then refused to acknowledge my original cancellation request.
This experience has been extremely disappointing. The pricing, additional charges, and subscription cancellation process should be made much clearer to customers. Such a scam. Stop posting misleading advertisements and charging customers after they have already requested cancellation.
Response from developer
Dear Customer, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and distress caused by this situation. We take requests to cancel very seriously, and it is never our intention to process charges after a cancellation request has been submitted. If your email sent on August 13 was overlooked or not processed prior to the charge on September 7, we want to investigate this immediately and make things right. Could you please reach out to us directly with the email address registered to your account or forward your original cancellation request from August 13? Our priority support team will personally review your billing history, confirm your cancellation date, and process the appropriate refund for any charges made after your initial request. We are committed to resolving this for you as quickly as possible. Best regards, Customer Support Team
Good but could be improved
Response from developer
Dear Customer, Thank you for sharing your feedback and for the 4-star review! ⭐⭐⭐⭐ We completely understand how valuable real human connection and personalized advice from relationship coaches can be. While our platform currently focuses on AI-driven guidance, feedback like yours is essential as we work to expand our features. We have passed your suggestion directly to our product management team for future updates. In the meantime, if you need help navigating any current platform tools or account options, please feel free to reach out to us! Best regards, Customer Support Team
