Hidden membership.
Response from developer
Hello, We’re sorry to hear that your experience may not have met your expectations. If you have any questions regarding your subscription, our support team is here to help. You can reach us through the following options: 1. Click the Support button in the email we initially sent, which contains your username and password. 2. Send an email to musesacademy@supporthelpservice.zendesk.com or support@musesacademy.io. 3. Contact us through our Instagram or Facebook pages. We’re always ready to assist you. Best regards,The Support Team
Don’t do it
Response from developer
Hello, We’re sorry to hear that your experience may not have met your expectations. If you have any questions regarding your subscription, our support team is here to help. You can reach us through the following options: 1. Click the Support button in the email we initially sent, which contains your username and password. 2. Send an email to support@musesacademy.io. 3. Contact us through our Instagram or Facebook pages. We’re always ready to assist you. Best regards,The Support Team
False Advertising and Unexpected Charges
I contacted customer support by email on 13 August to request the cancellation of my subscription for this reason. However, three weeks later, on 7 September, I was surprised to find that I had been charged again for a subscription I had already requested to cancel.
I then requested a refund, only to receive a response stating that my subscription was cancelled as of 7 September. This clearly indicates that my initial cancellation request on 13 August which I emailed to them was not honoured, and I was charged again despite having already asked for the subscription to be cancelled.
What was particularly frustrating was that they charged me before confirming the cancellation, and then refused to acknowledge my original cancellation request.
This experience has been extremely disappointing. The pricing, additional charges, and subscription cancellation process should be made much clearer to customers. Such a scam. Stop posting misleading advertisements and charging customers after they have already requested cancellation.
Response from developer
Dear Customer, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and distress caused by this situation. We take requests to cancel very seriously, and it is never our intention to process charges after a cancellation request has been submitted. If your email sent on August 13 was overlooked or not processed prior to the charge on September 7, we want to investigate this immediately and make things right. Could you please reach out to us directly with the email address registered to your account or forward your original cancellation request from August 13? Our priority support team will personally review your billing history, confirm your cancellation date, and process the appropriate refund for any charges made after your initial request. We are committed to resolving this for you as quickly as possible. Best regards, Customer Support Team
Good but could be improved
Response from developer
Dear Customer, Thank you for sharing your feedback and for the 4-star review! ⭐⭐⭐⭐ We completely understand how valuable real human connection and personalized advice from relationship coaches can be. While our platform currently focuses on AI-driven guidance, feedback like yours is essential as we work to expand our features. We have passed your suggestion directly to our product management team for future updates. In the meantime, if you need help navigating any current platform tools or account options, please feel free to reach out to us! Best regards, Customer Support Team
Impossible to cancel
Inhalt top, aber nur Darkmode
Response from developer
Hallo und vielen Dank für Ihr ehrliches Feedback! Es freut uns riesig, dass Ihnen der Inhalt so gut gefällt! Gleichzeitig verstehen wir vollkommen, dass das Lesen von weißem Text auf dunklem Hintergrund für die Augen sehr anstrengend sein kann. Wir nehmen Ihren Wunsch nach einem Light/Dark-Mode-Switcher sehr ernst. Unser Team prüft bereits, wie wir diese Option baldmöglichst einbauen können, um Ihnen und allen anderen Lesern das bestmögliche Leseerlebnis zu bieten. Vielen Dank, dass Sie uns dabei helfen, die App besser zu machen! Herzliche Grüße
Predator SCAM
Surprisingly good
Response from developer
Hello! Thank you for your thoughtful feedback. We truly appreciate you taking the time to share your experience, and we’re glad that the content has been useful to you. Best regards, Support Team
Good support team
Mila B
How to Retain a Girlfriend not a Wife
Response from developer
Hello, Thank you for taking the time to share such detailed feedback. We’re glad you found useful advice on building and strengthening a relationship, and we appreciate your point regarding its relevance to long-term marriages. Feedback like yours helps us better understand where the content could be expanded to address different stages of relationships and the challenges couples may face after many years together. Kind regards, Customer Support Team
Golpe
Response from developer
Olá, Jaquelindaa! Lamentamos muito saber sobre sua experiência e qualquer confusão relacionada às nossas cobranças. Levamos feedbacks como esse muito a sério e gostaríamos de ter a oportunidade de analisar sua situação detalhadamente para esclarecer tudo para você. Entre em contato conosco diretamente pelo e-mail support@musesacademy.io, informando os dados da sua conta, e teremos prazer em investigar seu caso e ajudá-lo(a) imediatamente. Atenciosamente, Equipe de Suporte
Predator SCAM
Disappointed
Baddddddddd
No transaction trail
No way in app or website to see what’s paid
App is basic
Support response with cut and paste
Taking advantage………
scam
Trash
Almost impossible to Cxl
Verlängert trotz einmaliger Nutzung von 19,99€
Response from developer
Hallo! Es tut uns wirklich leid zu hören, dass Sie eine negative Erfahrung mit unserem Service gemacht haben. Das entspricht keinesfalls dem Standard, den wir anstreben, und wir schätzen es sehr, dass Sie uns darauf aufmerksam gemacht haben. Unser Kundensupport-Team hilft Ihnen gerne dabei, Ihre Situation zu prüfen und alle aufgetretenen Probleme zu lösen. Um uns zu ermöglichen, Ihnen so schnell und effizient wie möglich zu helfen, kontaktieren Sie uns bitte direkt per E-Mail unter support@musesacademy.zendesk.com. Sobald wir Ihre Nachricht erhalten, werden wir Ihren Fall umgehend priorisieren. Wir freuen uns darauf, von Ihnen zu hören und die Angelegenheit zu klären. Mit freundlichen Grüßen, Support-Team
Subtitles
Response from developer
Hello! Thank you so much for your review and valuable feedback! We are thrilled to hear that you love the class content. We are constantly working to improve the learning experience, and we would love to learn more about the subtitle issue you encountered. Please feel free to reach out to our support team directly to share more details about your experience, as well as any suggestions on how we can become even better. Best regards, The Support Team
