Excellent
Excellent
Muvi Cinemas has been one of my worst cinema experiences in Saudi Arabia
The ticket prices are high, yet the overall experience does not justify the cost. The app is frustrating to use, the booking system feels poorly designed, and the overall digital experience needs major improvement.
The locations are another problem. In my experience, several branches are inconveniently positioned within the city, and even inside malls the cinema location can require a long walk. Parking is often another frustration, especially where there is no convenient free parking.
Food and beverages are extremely expensive compared with what I would expect from a cinema experience, and service can be painfully slow. Paying premium prices should at least come with fast and efficient service.
The cinema halls are also frequently far too cold, making it difficult to enjoy a movie comfortably.
Accessibility is particularly disappointing. I have not found meaningful assistance, dedicated benefits, or discounts for people with disabilities or elderly customers. A major cinema chain should take accessibility much more seriously, both physically and in the customer experience.
Customer service has also been disappointing. To be fair, many of the employees working inside the cinemas themselves are friendly and helpful. The problem appears to be with the systems, policies, management, and overall customer journey rather than the frontline staff.
Another major annoyance is advertising through app notifications. I cannot find a clear way to disable promotional notifications while keeping useful notifications such as tickets, bookings, payments, and important account alerts. Customers should have separate controls for marketing notifications.
Expensive tickets, extremely expensive food and drinks, slow service, inconvenient locations, parking problems, freezing cinema halls, weak accessibility support, poor customer service systems, and unwanted advertising notifications make Muvi very difficult for me to recommend.
The frontline staff deserve credit, but the company needs to seriously rethink the experience around them.
The locations are another problem. In my experience, several branches are inconveniently positioned within the city, and even inside malls the cinema location can require a long walk. Parking is often another frustration, especially where there is no convenient free parking.
Food and beverages are extremely expensive compared with what I would expect from a cinema experience, and service can be painfully slow. Paying premium prices should at least come with fast and efficient service.
The cinema halls are also frequently far too cold, making it difficult to enjoy a movie comfortably.
Accessibility is particularly disappointing. I have not found meaningful assistance, dedicated benefits, or discounts for people with disabilities or elderly customers. A major cinema chain should take accessibility much more seriously, both physically and in the customer experience.
Customer service has also been disappointing. To be fair, many of the employees working inside the cinemas themselves are friendly and helpful. The problem appears to be with the systems, policies, management, and overall customer journey rather than the frontline staff.
Another major annoyance is advertising through app notifications. I cannot find a clear way to disable promotional notifications while keeping useful notifications such as tickets, bookings, payments, and important account alerts. Customers should have separate controls for marketing notifications.
Expensive tickets, extremely expensive food and drinks, slow service, inconvenient locations, parking problems, freezing cinema halls, weak accessibility support, poor customer service systems, and unwanted advertising notifications make Muvi very difficult for me to recommend.
The frontline staff deserve credit, but the company needs to seriously rethink the experience around them.
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Booking fee?!
What do you mean booking fee?! Iβm already paying for the ticket why is there a booking fees?
Bugs
App has been garbage lately. Canβt see any cinemas or movies. Deleted and downloaded again and no change!
Bad app
Slow and every minute is update
