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My A1

My A1

by A1 Bulgaria

391 ratings
90 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • June 14, 2016
  • August 17, 2026

Features

Developer

A1 Bulgaria
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About

Manage your mobile, internet, and TV services from a single app. Track bills, check usage, activate roaming, sign contracts online, and get personalized offers. It's your portal to digital services.

✓Track and pay bills
✓Check current balance and data/minutes
✓Activate roaming
✓Sign contracts online
✓Track service installation status
✓Configure Wi-Fi settings
✓Add extra packages and services
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What users say

Summarized from real user reviews of My A1. Based on 391 reviews and a 4.0/5 average, it highlights the 5 positives and 10 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Comprehensive and easy to use
  • 🙂Lесен за използване
  • 🙂Бързо и удобно
  • 🙂Useful app for monitoring my account and making payments
  • 🙂Fast and comfortable way to pay bills, check invoices, add/remove additional services

Negative things

  • 🐛Occasional crashes
  • 🐛Неинтуитивно приложение, ужасен редизайн
  • 🐛Постоянно проблеми с приложението
  • 🐛Constantly logs me out
  • 🐛Плащането онлайн забива
  • 🐛Няма опция за смяна на езика на английски
  • 🐛Ужасен UX
  • 🐛Мегадосаден апп
  • 🐛Lots of bugs everywhere, from displaying data improperly to UI glitches
  • 🐛Terrible app, awful company (A1/Mtel/Mobiltel)
See all reviews

What's New in My A1

4.4.5

August 17, 2026

Уча.се вече е част от „Включени услуги’’ – получавате безплатен достъп до Уча.се с над 27 000 видео урока, тестове и упражнения с тарифните планове Smart Ucha.se Unlimited и Surf Ucha.se Unlimited за срока на договора – 24 месеца. Още документи, достъпни за изтегляне – вече можете да изтегляте от Моят А1 не само фактурите си, но и търговски фактури и документи за неустойки. Ucha.se is now part of “Included Services” – get free access to Ucha.se with over 27,000 video lessons, tests and exercises with the Smart Ucha.se Unlimited and Surf Ucha.se Unlimited plans for the duration of your 24-month contract. More documents available for download – you can now download not only your invoices from My A1, but also commercial invoices and penalty documents

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User reviews

Most RecentHighest RatedLowest Rated

Не мога да платя

При добавяне нова банкова карта верификацията не може да бъде завършена защото вградения браузър не зарежда страницата.
ДллатраДллатра

mr

us everything in Bulgaria prices off everything is like double internet is not great and Roaming in Europe should be free some us 99% of countries in Europe unfortunately in Bulgaria A1 act like different operator du to high corruption and thay try to take much is possible from people basically A1 in Europe and in Bulgaria act like 2 different company Du to some clever Bulgarian wich try to make some more money! must be investigated in very high level!!!!!
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Ivaylo MoravlevIvaylo Moravlev

Благодаря за бескраините мигабаити благодаря ви много

5 звезди
Наѝ-добритеНаѝ-добрите

RIP off

Totally useless and nasty
Krasi_niokolKrasi_niokol

OTP token

My A1 demands a Bulgarian mobile number to register. If a user signs up for simple TV service there’s no way to set up auto pay without a mobile number. This should be opened up to any global mobile number, or passkey, or other webauthn method (e.g. yubikey).
dstoy53dstoy53

Response from developer

Здравейте, За да съдействаме по Вашето затруднение, моля да се свържете с нас през онлайн чата на https://www.a1.bg/pomosht-svarzhi-se-s-nas . Поздрави, Екипът на А1

See 85 more reviews

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User experience

🐞

Reported Bugs

5 issues

Приложението не работи в Дубай, UAE

Bug

Приложението крашва при опит да се провери срока на договора

Bug

Възможност да се изключи бутона за настройки, след което няма достъп до менюто

Bug

SIM картата се заключва случайно, без възможност да се възстанови PIN кода

Bug

Регистрацията е много трудна, постоянно изписва грешка

Bug
✨

Requested Features

4 requests

Опция за смяна на езика на английски

Feature

Възможност за плащане онлайн без проблеми

Feature

Добавяне на FaceID вход

Feature

Показване на информация за интернет в чужбина

Feature

FAQ

What does the My A1 app do?

The My A1 app serves as a digital portal for managing all your A1 Bulgaria services, including mobile, internet, and TV. It allows you to track and pay bills, monitor your current usage, activate roaming, and manage your contracts and services online.

What are the key features of My A1?

Key features include tracking and paying monthly bills, checking your current balance, remaining data and minutes, activating roaming with suitable tariffs, signing contracts online, monitoring service installation status, configuring Wi-Fi settings, and adding extra packages or services to your plan.

Is the My A1 app free to use?

Yes, the My A1 app is a free mobile application for A1 customers. It is available for iOS devices with version 13.0 or higher and can be used over mobile networks or Wi-Fi on smartphones and tablets.

Who can use the My A1 app?

The app is available for A1 Bulgaria customers on subscription, prepaid, or business plans. You can use it with automatic mobile number recognition or by registering. A titular profile registration is recommended for full management capabilities.

What are the common use cases for the My A1 app?

Common use cases include quickly checking your remaining data and minutes before the end of the billing cycle, paying your monthly bills with ease, setting up roaming before traveling abroad, and managing your home Wi-Fi network settings without needing to contact customer support.