Not a patch on Versus Arthritis
Response from developer
We're really sorry the app hasn't met your expectations, particularly after moving from the previous app. We understand how frustrating the technical issues and difficulties with tracking must have been. Our Joint Pain tracker was developed in partnership with Arthritis UK and input from people living with arthritis, with particular consideration for those with painful or stiff hands. The aim was to make tracking simple, while capturing useful information, although we recognise this approach won't suit everyone. We really value your feedback on accessibility, pain tracking and reliability. We've continued improving the app and introducing new features since your review, and hope you'll consider giving My Arthritis another try. Our support team is always happy to help if you experience any difficulties.
Disappointed
Response from developer
We're really sorry you had trouble registering, especially when you were hoping to use the app to monitor your symptoms. We understand how frustrating this must have been. We've made improvements to the app since your review and hope you'll consider giving it another try. If you experience any difficulties, our support team is always happy to help get you started.
Not for me
Response from developer
We're disappointed to hear that your first experience with My Arthritis wasn't a positive one. We want the app to be accessible and easy to use, so it's concerning to hear you struggled from the outset. We've since introduced updates to improve the experience and would welcome the opportunity to help you get more out of the app if you decide to give it another go.
To lengthy to fill in
Response from developer
We're sorry to hear you found the app difficult to use. We aim to make tracking and managing your arthritis as straightforward as possible, so it's disappointing to hear this wasn't your experience. We'd welcome hearing more about what you found difficult, as this helps us identify where improvements may be needed. Our support team is always happy to help too.
Insufficient info
I’ve had RA for 40 years to be able to record different events including ops etc you are required to enter dates : really
Response from developer
Hello! Thank you for your message. The app is completely free and there are no in-app charges. We would suggest adding the most relevant and recent information into the app. If your hospital is not signed up to the app, it may be a good way to keep track of your operations moving forward! If you have any questions or require any assistance, please do not hesitate to email info@ampersandhealth.co.uk and we would be happy to help you!
Amazing courses!
Response from developer
Hello! Thank you so much for your review and recommendation. We're so happy to hear that the courses are going well for you and that you find them useful & informative. Let us know if you have anymore feedback by emailing us at info@ampersandhealth.co.uk - we can't wait to hear more about your experience.
Great App
Response from developer
Thank you! We're so glad that you are enjoying using My Arthritis. We have recently added great expert-led courses, so make sure you update your app to access them! We would love to hear what you think of them - feel free to email us at info@ampersandhealth.co.uk with any feedback that you may have!
