Great Readers. Terrible Tech and Support.
Most of the readers are fantastic. Nancy, Ernst, Bella, Candy, Rebecca and Serena are wonderful to chat with and have been quite accurate. The readers aren’t the issue. I would give these specific folks 5 stars.
Unfortunately, I have had a lot of tech issues. Money has been taken twice with no reading (it was refunded later) and I have been unable to connect chats or calls. Chats were finally resolved but the calls are still not
not working.
Tech will go wrong, but the real issue is the lack of support. Tickets are closed and marked resolved with no resolution or they just disappear. It is also VERY difficult to use the in-app support function. Trying to get help is extremely frustrating.
Please work on the mechanics of this app to properly support your readers and customers.
Unfortunately, I have had a lot of tech issues. Money has been taken twice with no reading (it was refunded later) and I have been unable to connect chats or calls. Chats were finally resolved but the calls are still not
not working.
Tech will go wrong, but the real issue is the lack of support. Tickets are closed and marked resolved with no resolution or they just disappear. It is also VERY difficult to use the in-app support function. Trying to get help is extremely frustrating.
Please work on the mechanics of this app to properly support your readers and customers.
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Not good
Don’t go to Mel she waste your time. And money didn’t under stand what she wrote on live chat.
Not good
Not good
This is app is TRASH!
The advisors are great, but the support behind this app really is not there. Support claims that they will get back to you within 24 hours but they don’t and sometimes the app just uses your credits even when there’s an unsuccessful connection with an advisor. It’s been three days since I requested a refund and still haven’t heard anything back from support. Also don’t bother to email them because the email link that they provide in their frequently asked questions doesn’t even work.
I am trying another app called Astrotalk. Everyone should try it. That app is REALLY good. If only my favorite advisor from this app will move over to that app then I will be happy. If I ever do get my refund back, I’m deleting this app and NEVER returning.
Take it for me your money is better used elsewhere.
I am trying another app called Astrotalk. Everyone should try it. That app is REALLY good. If only my favorite advisor from this app will move over to that app then I will be happy. If I ever do get my refund back, I’m deleting this app and NEVER returning.
Take it for me your money is better used elsewhere.
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Response from developer
Dear User, We are sorry for the inconvenience caused to you in this matter. Please reach out to support via an in-app support ticket or support@myastrologyadvisor.com Please add the subject line URGENT.
Portia
I loved the reading they get straight to the point.
