Love the bank hate the update
i love this bank but man the new update is so hard to use & it makes no sense when i'm trying to do things anymore. please make the app more user friendly.
Terrible
The fees are terrible and the ATM’s are frequently down.
Mortgage
Poor Payment options
Login problems
So tired of having to have them sending passcodes to login. Every thing works fine then they ask for verification. I use iPhone 14 with latest iOS. Face recognition should be all that you need but it goes haywire then plays the game of sending me a stupid passcode to my iPhone. Please fix so when I need to see balance I can just use face recognition.
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Great Service
I always receive exceptional service from First United associates. Truly a great bank😊👍.
Helpful and Convenient
The online app is extremely convenient and when I need to speak to a real person, they are always helpful and courteous. Love this bank.
First United banking App
I love this bank! They always help me out and the app is always updated so I can see what’s happ
First United Oakland, Md
This is the finest bank I have had in my 45 years of banking. No one compares, in fact they spoil me so much I screw up my accounts at other banks thinking they have policies like the ones at First United!
There no send with Zelle option
I been trying to send money with Zelle through the app for months now. After just recently finding out that the reason I’m unable to is because the send money with Zelle button isn’t even where they say it is …I don’t even have the option.
Excellent tool
I have several powerful financial tools at my fingertips. The personal finance and budgeting tools have helped me increase my credit score! Yay me!
Awesome Institution
I’ve been using First United Bank and Trust consistently starting with a savings account set up when I was a child.
Excellent products and services with attentive and helpful staff.
A pleasure to bank with.
Excellent products and services with attentive and helpful staff.
A pleasure to bank with.
NO
It just keeps telling me to update the app and there is no update in the app store .
Always there for me
I have been glad to stayto stick with a regional bank, and not one that has gotten too big to take care of the individual customer. And my friends to switch to First United when the paperwork trail has gotten too much for them at larger banks. I have been with First United, and their transformations, for 30 years.
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Inconsistent
Sometimes the FaceRecognition will work other times it will not. Sometimes I will have to enter my password repeatedly.
Monies moving real easy peasy right here!
😎 secure, simple to use!
Fantastic
It’s a local bank with great service and an app that doesn’t glitch and does everything I want.
New Version and Features
I have only been banking here for about 2 hrs and the newest version is running so much smoother! My Face ID works great on my new phone and I love the convenience of having Zelle, Bill Pay and the new credit score feature to manage my all of finances in one place!
ABSOLUTE WORST!!
This mobile banking app is the ABSOLUTE WORST!! I would give jt zero stars if that were an option! Always asks me for my user ID when it was just saved in it a few mins prior to logging back in! It’s supposed to be set up with my thumbprint but it still makes me enter the password every fricken time?? And then it acts like I have never used the app before and prompts me for my phone number to “set up” my mobile banking?!?! Now it keeps logging me out after putting my info into it so I can try to sign in. Sooo frustrating!! Just use the internet version and save yourself the time and frustration!!!
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iPhone user
App continuously does not want to work, the app does not keep up with bank account information when comparing to checking it online. Continuously crashes or logs you out in the process of logging in. Very unreliable. Worst banking app I have ever used.
Outlandishly inconvenient.
Mobile banking is suppose to be easy, straight forward, quick. This app is NONE of those things. Half the time I can’t even access my account because the app said it was experiencing trouble or the Face ID won’t work. Entering in my password manually is not a big deal but it becomes a problem when it tells me my password is wrong every single time I enter it, when in fact it’s not. Its wildly inconvenient. There needs to be fixes to this app.
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