Completely unnecessary app
Thanks for making me waste five minutes of my time just so I can check my dad‘s bill, after you’ve billed them incorrectly. What a great feature and what an absolutely useless app. App is all about trying to sell you BT’s overpriced services and is actually functionally terrible; what a pathetic waste of time. A well deserved one star.
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Doesn’t work
App doesn’t work. Keeps saying to retry or log in again, over and over. Can’t communicate with developer to raise issue. If issue is sorted, will consider removing this review.
Never keeps you logged in
Always signs you out never keeps you signed in it’s annoying
Opens on blank screen
There’s nothing but a blank screen when the app opens
Update to usable
Since the update, and having to re-log in again, can not manage my call list, app says I do not the feature on my account, which I pay for. Can not even block scam calls why? Log in, your product and am asked to add feature. Was the app tested before go to the public?
Can’t get it to work with IOS 26.5.2
Logged on, set up a pin but it keeps asking to log on again and again, except for the pages that say network failure. Maybe the problem is not the app?
Not great since update
Ive had to log in again like I’ve never used the app before and when I eventually found my bill, I downloaded it but still can’t see it. This app is worse than terrible!
Martyn Dunt
I have been a BT customer for 2 months now and they still haven’t resolved the issue of me not being able to register on the myBT app as it refuses to recognise my postcode even though they have promised to fix it after a lot of very long phone calls, rubbish!
Authentication Issue
There is an authentication issue when trying to view my outgoing calls via the App. If I want to view them via the Website, that works fine; the authentication token is correctly passed to the outgoing calls screen and I can see my calls. If I try exactly the same thing via the App, the authentication token does not get successfully passed to the outgoing calls screen and it asks me for my user name and password which it then fails to accept despite both being correct. There are two issues here. 1) The App should accept the authentication token sent to the outgoing calls screen. 2) The correct user name and password should be accepted by the outgoing calls screen in the App. Both these issues mean that I am unable to use the App to view my outgoing calls; I am forced to use the Website.
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Garbage
I have recently rejoined BT after being with another broadband provider and need access on the app to activate security options and view my bills. The app does not load for me, I have tried it on two different devices, installed and uninstalled and still it will not work. From an IT based business, this is totally unacceptable.
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Garbage
As a brand new customer I am flabbergasted at the uselessness of this so called help and assistance app. Constantly logging us out, over two hours ‘connected’ to support.
APP NEVER WORKS
I can never get this app to work. As soon as I’m logged in it states that it can’t load the page. You get 3 retries and then it just takes you back to login. What’s the point when you need to manage your bills etc online!! SORT IT OUT BT
App bug WiFi control list
WiFi control listed devices don’t update until one closes the app then reopens.
Mybt app
This is probably the worst app ever created , it never works, I always have problems logging in and it keeps crashing and going round in circles,
Not sure who the app developers are but they are clearly not skilled enough to to fix the problem
Not sure who the app developers are but they are clearly not skilled enough to to fix the problem
App has not worked for days and can’t access my stuff
What is going on the app hasn’t worked for days and cannot access my stuff, this is not okay. Please get it sorted out.
Just say’s Bad Request.
Just say’s Bad Request.
The worst app ever
AVOID!Every month is a struggle to log on the app. Every month around the debit day the app is crashing again and again. Have to reset the password 12-15 times and still not working. The website is not working properly is logging on but when want to go in a different section of the website asks me to log in again and again. The Debit day same story Bank account not charged and have to pay another £10 just because the website is not working correctly. Next step is to go to court and prove how BT IS SCAMMING clients. AVOID!!!!!!!!!!!
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Speed test cuts off
Speed test was fine until app updated. Followed all instructions won’t run speed test. Updated to smart hub 3. Came without seal. Box with label literally opens straight up. Very insecure. Couldn’t get through to anyone to send a full sealed delivery box. Speed test still won’t work through app.
Never been able to sign in
Contacted customer service twice they don’t seem to have any idea
Slow. Clunky. Unintuitive
Probably the most difficult app to use on my phone. Most frustrating thing currently is the figures shown for mobile data usage which is giving me 3 different totals in different parts of the app. Looks like I’m close to my limit on one but I’m nowhere near it in reality. I don’t trust this app or the BT data systems behind it. The app alone has become enough for me to move my broadband now let alone the price in comparison to major competitors. I’m a very long term customer who’s had enough.
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Tapping to download a bill doesn’t do anything. There is no reason left to keep using this app.
The only reason I had left to keep using this slow and frustrating app was to easily download my bills as PDFs. For the past few months, tapping to Download a bill doesn’t seem to do anything.
WORKAROUND: After tapping to Download a bill (and nothing seeming to happen), I can find the PDF of the bill if I use the Apple "Files" app - though the PDF is in a strange location, and this is far from intuitive or easy for a "normal" iPhone user.
Under Browse > On My iPhone > My BT there is a list of files with strange names and types (.json, .sqlite, .pen, .crt, .log). The .pdf file(s) in that list are the bill(s) I have clicked to download in the MyBT app.
I can then click on the PDF file (or click the 3 dots menu to "Select" and click on multiple PDF files) to then access the "share sheet" with its icon - and then choose where to copy it or which app to send it to in the usual way.
I do have to remember that this will copy the file(s) so I have to go back in to the "Files" app and delete the PDF(s) from the My BT folder after successfully opening or saving them elsewhere. Otherwise the PDFs will sit taking up storage space on my phone unnecessarily.
PLEASE get this fault fixed asap.
WORKAROUND: After tapping to Download a bill (and nothing seeming to happen), I can find the PDF of the bill if I use the Apple "Files" app - though the PDF is in a strange location, and this is far from intuitive or easy for a "normal" iPhone user.
Under Browse > On My iPhone > My BT there is a list of files with strange names and types (.json, .sqlite, .pen, .crt, .log). The .pdf file(s) in that list are the bill(s) I have clicked to download in the MyBT app.
I can then click on the PDF file (or click the 3 dots menu to "Select" and click on multiple PDF files) to then access the "share sheet" with its icon - and then choose where to copy it or which app to send it to in the usual way.
I do have to remember that this will copy the file(s) so I have to go back in to the "Files" app and delete the PDF(s) from the My BT folder after successfully opening or saving them elsewhere. Otherwise the PDFs will sit taking up storage space on my phone unnecessarily.
PLEASE get this fault fixed asap.
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