Pathetic
App is barely useable now, rarely loads up, when it does it’s so slow, fibre broadband isn’t much better either
Doesn’t work
This app doesn’t even load. A four year old could come up with something better.
New to BT
Just downloaded the app ready for my broadband installation tomorrow. It says it loading but never opens , there is a reset button but doesn’t work
Amateur trash
This stupid, ridiculous, amateur app is a pile of trash. It asks me to login using my BT account credentials, then when I do that, it sends a code to my email address, then when I enter that code it forces me to give them my private phone number, just so it can send me yet another code!! How many bloody codes do I need, and why wasn’t the first emailed one sufficient? Then when I do login using the code sent by text, it half loads the landing page, then says it’s having trouble loading and offers the option to retry or login YET again! So, I retry, and again it fails to load. I am allowed 3 retry attempts before being forced to login again. So I get to the login again nonsense, more texts and codes, and then I am asked to set up the PIN that I set up a few minutes ago, then it try’s to load the landing page, the half baked version of the page gets stuck again, and I am just sent ROUND and ROUND by this hateful bunch of utterly useless waste of space amateurs, who couldn’t write a post it note, let alone what is supposed to be a PROFESSIONAL app, that is supposed to assist an entire NATION of customers!! BT\EE is a total shambles, who are out of their depth. As a professional developer myself, this amateur effort is embarrassing, and my opinion is that BT’s developers AND CTO should be SACKED! Technically they are stealing from BT by taking a salary and NOT delivering what they are paid to!
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app doesn’t work
when trying to login it just says something went wrong (retry or login again) both of which fail every time, website sometimes works but takes multiple attempts, if i manage to login on website it keeps defaulting to an old inactive account.
Terrible
Come on BT, your app has been useless for months now. I can’t check my broadband speed, bills or what package I have cos the apps not working at all!!! Even after deleting and reinstalling as suggested by your customer services. Atrocious!
Awful app
This never works nowadays. Often unable to log in and sent round and around until I give up in frustration.
Probably better to scrap it and start over because your updates ain’t fixing it. An embarrassing reflection on BT.
Probably better to scrap it and start over because your updates ain’t fixing it. An embarrassing reflection on BT.
So bad
Constantly crashing, blank screens 9 times out of 10 can’t even get to the login page then when I do tends to crash. How is this app so bad???
Update rubbish
It continues to kick me out of the app, then it doesn’t reload, kids are going mental I cannot add time because the app will not restart.. resulting me having to delete the app altogether. Even then it doesn’t work.. I have to retry the next day. Then I have to make up new password, link the box to this app again!! It’s a vicious annoying circle.
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Why oh Why!?!
App constantly drops out and loses login details every time I use it, no way to get hold of something and like virgin who I moved from you are in an eternal loop of “it’s users fault” for not being able to communicate!
This services costs a lot and I pay it; so how about some service back to your customers and stop relying on glitchy apps and bots….
Technical people need to pull the heads out if their rears and sort
This services costs a lot and I pay it; so how about some service back to your customers and stop relying on glitchy apps and bots….
Technical people need to pull the heads out if their rears and sort
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Ken
Consider this app as useful but it’s full of endless faults. If you check your Wi-Fi signal mine always comes back as very poor. BT should have resolved this issue by now. Prior to the last few updates it always used to work find
Not good
Not the best WiFi app in fact probably the worst I’ve had slow always resets when I’m halfway doing something . Poor for BT . But it is a British based company so what did I expect.
Speedtest
The speedtest part of the app no longer works on any of my devices.Is it me or something else?
Updated review onnew app
since the new app was launched unable to test my speed of broadband, seems to take ages to load my details - hopefully it will improve - update: speed test not working app is on reality a way to get you to sign up to more by products
The app gets worse with every update
Where do I start with this app? It constantly logs me and resets my pin so that I have to go on the web to log in. I now can’t seem to access the parental controls which don’t seem to use my password so god knows how I can control my kids access now. Every month they do something to this app so you can’t find anything and nothing works. It was better a year ago and now it’s virtually useless.
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Useless
I got notification today that bill was ready. Went into app and had to re log in twice! When I try to view bill it’s says it’s downloaded but I have no clue where it’s downloaded to. Tried calling customer service - 20min wait!! We are in 2026 - how hard is it to view a bill??
Awful App
I am logged into the app, trying to get parental settings set, everytime I try it tells me to download the app! I am on the app already so how can I download it again. Going in circles. Least user friendly app I’ve encountered
Hopeless
Absolutely useless. I have to login repeatedly and can’t get anything done. All I wanted to do was buy more data. How can a telecom provider be so hopeless at telecom. Shameful.
Unbelievable BT is still in business
App just doesn’t work. Log in and it immediately keeps logging me out. Tried deleting app and re installing. It’s the same every time I try to log into the BT app. Takes forever, is frustrating and it’s full of bugs. For the love of god, just develop tools that work seamlessly for your customers! It’s 2026, not 1996. Get with the times .
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Dreadful app
Slow, buggy not at all intuitive, frustrating - generally poor. An all round sub standard customer experience.