Regression Issues?
The latest version of the MyBT app seems to have gone backwards in terms of functionality. No Face ID prompt, so now I have to enter my username and password. The app doesn’t always remember the PIN so I have to keep entering that, and the download bill feature doesn’t work. A status bar at the bottom of the screen says ‘Downloading…’ but after it has downloaded, the bill doesn’t appear and isn’t in the downloads folder on the phone. Am now resorting to using the website. These are basic things that are not that hard to fix.
Show more
Keeps login me out.
Keeps login me out with every app softeare update. Very annoying. Dont need it that bad so will probably delete it now.
Absolute rubbish
This app has never worked. I’ve always updated it and kept the most current iOS. I’ve given up trying to log in. I returned to BT as a formerly disgruntled customer but was promised things would be different this time. But it wasn’t. The app is just the tip of the iceberg. Internet speeds are at least 50% less than what I pay for and I’m now counting down the time to the end of my contract so I can leave BT never to return.
Show more
embarrassing
basically the mobile website with a stability deficit
perhaps I'm being unfair - it does do a couple of things as reliably as their annual bill increase: it will, like clockwork, log you out every month, and it consistently breaks literal built-in system wide integrations like password auto complete by means of grotesque custom UI elements or inane design choices like putting the email and password fields on separate animated pages
get a grip BT
perhaps I'm being unfair - it does do a couple of things as reliably as their annual bill increase: it will, like clockwork, log you out every month, and it consistently breaks literal built-in system wide integrations like password auto complete by means of grotesque custom UI elements or inane design choices like putting the email and password fields on separate animated pages
get a grip BT
Show more
Unusable
I cannot access this app as I used it previously for a different account which is now paid up and closed. The new account uses same email address so I cannot access the app to view the new account as the app sends me in a doom
Circle of retry or login again. This should be zero stars as it does nothing except raise my blood pressure.
Circle of retry or login again. This should be zero stars as it does nothing except raise my blood pressure.
Show more
Hit and miss!
The App is sadly lacking in speed and reliability and requires quite an effort to get to what you need e.g My Wi-Fi (to pause devices on the home network). It becomes easier if you want to purchase additional services though!
Intentionally unhelpful
Always forgets my log in. Same on the web to be honest. Must be intended as it’s been like this for so long.
Puts me off considering a (fractionally cheaper than ee) bt mobile sim.
Not a conspiracy theorist but is it to sway people over to ‘ee’ and therefore more ‘premium’ named versions…?
Puts me off considering a (fractionally cheaper than ee) bt mobile sim.
Not a conspiracy theorist but is it to sway people over to ‘ee’ and therefore more ‘premium’ named versions…?
Latest version has bugs
Using the latest version of this App should allow bills to be saved to local storage. It doesn’t! Download proceeds as expected but there is no option to choose where to save. It goes - somewhere! I can’t find it so very not useful! Previous version worked ok.
Last caller
I like the improvements you’re gradually making to the BT app; I’m no longer finding problems logging in with FACE ID 👍Good stuff 👍. HOWEVER, simple things like viewing who last called (I know landlines are antiquated and, like most people, I do not use) BUT I get cold callers sometimes so like to block. Accessing notifications is simple enough within the app but why why why do you then get taken to the website, with long winded log in, password, cookies etc, just to see who called so you can block the number? This helpful facility needs to be all within the app. In fact EVERYTHING you offer within the app, needs to be accessible, and not require log in and forgotten passwords. The app is good BUT it needs to do everything it says, NOT redirect you to an annoying website please.
Show more
Device control
The app stinks, latest update won’t let you control devices on the WiFi,it states to download the myBT app even though that’s what I’m using
Set time limits on devices
This is what I regularly need to do with kids. You keep moving and breaking it. Your app is all about you want to sell not about what customers need.
Terrible app!
Constantly throws me out of the app, then having to re load and won’t accept password etc. Makes it really difficult to try and manage kids screen time when I can’t just turn off WiFi! BT please fix this!
Fed up with not being able to log in!
Another update, and another not being able to log in to my services! Another blank screen in my app, nothing works, can’t see my services.
Never works properly WANK app
Was logged in earlier and surprise surprise now can’t load my details, just returns error, tried from IOS and android.
To sum up a load of WANK
To sum up a load of WANK
error message
keep getting an error message when I log in
Log in doesnt work
Absolutely diabolical app, go to another company this is just frustrating
Keeps kicking me out
When it is working it is good. However, every month or so it kicks me out of the app and I have to restart it. Can you sort this out!
Great App - Won’t speed test
Only reviewing to flag up app fault. When pressed speed test either doesn’t engage or goes to maximum 3% shuts off or gives error message. BT fibre 150 with Home Hub
Awful
Can’t test my broadband for faults, can’t control devices that connect to my WiFi can’t access WiFi security controls, can’t live chat, can’t make the app check which channel my WiFi should be on, can’t can’t, can’t do much at all really! Bt app from early last year was excellent but now non functional, sort it out bt.
Show more
App crashes and glitches
Awful awful app. Constantly asks to relogin/reconnect etc. Currently saying ‘press to reload’ and does nothing. Absolutely insane. Cannot use to manage network for kids as if the app is playing up they get frustrated at wifi not kicking in.