Just got email to see my bill. IMPOSSIBLE
Total waste of time and effort. Just want to upgrade large new app of 54 mbs. As a loyal and elderly customer with PTSD I just wanted to see how much I was to be charged next?
Unable to use
Came here because contacting BT via 150 and the online help doesn’t work. But unable to log into the app, even after resetting my password.
Doesn’t work
App doesn’t work . Any even log in .
Latest update fails for bills section
The bills section on the app displays the months in the wrong order and it is eternally locked out of the latest bill! Any user testing on this…I guess not!
App send me round in circles
Unable to actually login to my account with the app. Have verified details several times this morning to no avail. Stuck in a loop.
BT app
Not working AGAIN !
Either fix it or ditch it
You encourage paying customers to use your useless app. See the review comments for the most common problems. If you fixed these it would help a great deal. Sadly for a communication company BT is pretty useless at communicating. I only stay with BT as other companies can not provide the service I need. But hopefully they will soon and I can leave BT.
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Keeps logging out
The app will no longer stay signed in, this is the case on my iPhone and iPad.
Hub manager
Every time there’s an update, why why why does it require antiquated logging in again with antiquated passwords?! It’s so so frustrating, plus you then have to start from scratch providing a new PIN and activation of Face ID!!!!! Lost count of the number of times this constantly needs resetting. Also, there’s indeed a nice handy link to “HUB MANAGER” but again it acts like you’re starting from scratch and tries to get me to set up my hub!!!! That was done years ago - I simply want to VIEW my devices, who’s connected etc, from the simple hub manager (which was once excellent and easy). It’s sad that these updates are done by supposedly IT whiz kids, yet every single time, they cause more problems!!!! I’m patient but this is testing me now. Really disappointing BT. REALLY disappointing.
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Has Potential But Current App Underwhelming
The app has potential, but since latest update it keeps logging out and requiring to log back in and set up your PIN again. It does this frequently. It keeps forgetting your router and “internet” setup in the process so realistically it’s just a glorified app for checking your bill and checking out BT services which can be done on a browser with more efficiency and stability.
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Buggy app
Get constantly hit with a “something went wrong” and unable to login to my app. No error code, no description of the issue, just plain bad coding, which is unfortunately not surprising coming from British Telecom.
Unable to rename devices since update
The app is reasonable but since update cannot rename devices!
Completely unnecessary app
Thanks for making me waste five minutes of my time just so I can check my dad‘s bill, after you’ve billed them incorrectly. What a great feature and what an absolutely useless app. App is all about trying to sell you BT’s overpriced services and is actually functionally terrible; what a pathetic waste of time. A well deserved one star.
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Doesn’t work
App doesn’t work. Keeps saying to retry or log in again, over and over. Can’t communicate with developer to raise issue. If issue is sorted, will consider removing this review.
Never keeps you logged in
Always signs you out never keeps you signed in it’s annoying
Opens on blank screen
There’s nothing but a blank screen when the app opens
Update to usable
Since the update, and having to re-log in again, can not manage my call list, app says I do not the feature on my account, which I pay for. Can not even block scam calls why? Log in, your product and am asked to add feature. Was the app tested before go to the public?
Can’t get it to work with IOS 26.5.2
Logged on, set up a pin but it keeps asking to log on again and again, except for the pages that say network failure. Maybe the problem is not the app?
Not great since update
Ive had to log in again like I’ve never used the app before and when I eventually found my bill, I downloaded it but still can’t see it. This app is worse than terrible!
Martyn Dunt
I have been a BT customer for 2 months now and they still haven’t resolved the issue of me not being able to register on the myBT app as it refuses to recognise my postcode even though they have promised to fix it after a lot of very long phone calls, rubbish!