My BT

My BT

Essential update

121K ratings
207 reviews

Details

  • Released
  • Updated
  • June 29, 2015
  • August 5, 2026

Features

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About

Manage your BT services, including landline, broadband, TV, and mobile. Easily check usage, view and pay bills, and get support for your BT products and services.

Check recent usage
View and pay bills
Manage landline, broadband, TV, and mobile services
Get support for BT products
Quick access via PIN or fingerprint
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What's New in My BT

10.0.18

August 5, 2026

This update includes important improvements to make the My BT app more reliable and easier to use. We've upgraded the app to the latest technology platform and enhanced performance. We have also improved the Speed Test experience and issue tracking functionality to provide a smoother customer experience.

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User reviews

Completely unnecessary app

Thanks for making me waste five minutes of my time just so I can check my dad‘s bill, after you’ve billed them incorrectly. What a great feature and what an absolutely useless app. App is all about trying to sell you BT’s overpriced services and is actually functionally terrible; what a pathetic waste of time. A well deserved one star.
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Doesn’t work

App doesn’t work. Keeps saying to retry or log in again, over and over. Can’t communicate with developer to raise issue. If issue is sorted, will consider removing this review.

Never keeps you logged in

Always signs you out never keeps you signed in it’s annoying

Opens on blank screen

There’s nothing but a blank screen when the app opens

Update to usable

Since the update, and having to re-log in again, can not manage my call list, app says I do not the feature on my account, which I pay for. Can not even block scam calls why? Log in, your product and am asked to add feature. Was the app tested before go to the public?

Developer apps

FAQ

What can I do with My BT?

My BT allows you to check your recent service usage, view and pay your bills, and get support for your BT landline, broadband, TV, and mobile services. You can also check your current broadband status.

How do I log in to My BT?

You will need your BT ID to log in. Once logged in, you can set up a 4-digit PIN or use fingerprint ID for quicker access on subsequent uses.

What if I forget my BT ID login details?

If you have forgotten your login details, you can reset them by visiting https://www.bt.com/forgotmybtid. This will guide you through the process of recovering your account access.

What kind of support does My BT offer?

My BT provides support for all your BT products and services. This includes help with speeding up your internet connection, managing your account, and resolving billing inquiries.

What devices is My BT available on?

My BT is available on mobile devices. The app is rated for ages 4 and up, indicating broad compatibility and accessibility for younger users as well.

How often is My BT updated?

The latest version of My BT is 10.0.10, and it was last updated on May 22, 2026. This suggests regular updates to improve functionality and security.

What is the user rating for My BT?

My BT has a strong user rating of 4.0 stars, based on over 121,121 ratings. This indicates a generally positive user experience with the application.