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My BT

My BT

Essential update

121K ratings
219 reviews
🔧 Utilities
🌟 Lifestyle

Details

  • Released
  • Updated
  • June 29, 2015
  • September 4, 2026

Features

Developer

British Telecommunications plc
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About

Manage your BT services, including landline, broadband, TV, and mobile. Easily check usage, view and pay bills, and get support for your BT products and services.

✓Check recent usage
✓View and pay bills
✓Manage landline, broadband, TV, and mobile services
✓Get support for BT products
✓Quick access via PIN or fingerprint
Show original description

What's New in My BT

10.0.24

September 4, 2026

New BT Mobile is now available in the My BT app, giving you an easy way to explore and manage your mobile options. We’ve also introduced exciting new TV packages, so you can explore the latest options and choose the package that’s right for you.

More

User reviews

Most RecentHighest RatedLowest Rated

Just got email to see my bill. IMPOSSIBLE

Total waste of time and effort. Just want to upgrade large new app of 54 mbs. As a loyal and elderly customer with PTSD I just wanted to see how much I was to be charged next?
pittymrspittymrs

Unable to use

Came here because contacting BT via 150 and the online help doesn’t work. But unable to log into the app, even after resetting my password.
SpidgieSpidgie

Doesn’t work

App doesn’t work . Any even log in .
sannnntaaaaasannnntaaaaa

Latest update fails for bills section

The bills section on the app displays the months in the wrong order and it is eternally locked out of the latest bill! Any user testing on this…I guess not!
raspfinchraspfinch

App send me round in circles

Unable to actually login to my account with the app. Have verified details several times this morning to no avail. Stuck in a loop.
CarbonRickCarbonRick
See 214 more reviews

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FAQ

What can I do with My BT?

My BT allows you to check your recent service usage, view and pay your bills, and get support for your BT landline, broadband, TV, and mobile services. You can also check your current broadband status.

How do I log in to My BT?

You will need your BT ID to log in. Once logged in, you can set up a 4-digit PIN or use fingerprint ID for quicker access on subsequent uses.

What if I forget my BT ID login details?

If you have forgotten your login details, you can reset them by visiting https://www.bt.com/forgotmybtid. This will guide you through the process of recovering your account access.

What kind of support does My BT offer?

My BT provides support for all your BT products and services. This includes help with speeding up your internet connection, managing your account, and resolving billing inquiries.

What devices is My BT available on?

My BT is available on mobile devices. The app is rated for ages 4 and up, indicating broad compatibility and accessibility for younger users as well.

How often is My BT updated?

The latest version of My BT is 10.0.10, and it was last updated on May 22, 2026. This suggests regular updates to improve functionality and security.

What is the user rating for My BT?

My BT has a strong user rating of 4.0 stars, based on over 121,121 ratings. This indicates a generally positive user experience with the application.