My BT

My BT

Essential update

121K ratings
244 reviews

Details

  • Released
  • Updated
  • June 29, 2015
  • September 4, 2026

Features

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About

Manage your BT services, including landline, broadband, TV, and mobile. Easily check usage, view and pay bills, and get support for your BT products and services.

✓Check recent usage
✓View and pay bills
✓Manage landline, broadband, TV, and mobile services
✓Get support for BT products
✓Quick access via PIN or fingerprint
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What's New in My BT

10.0.24

September 4, 2026

New BT Mobile is now available in the My BT app, giving you an easy way to explore and manage your mobile options. We’ve also introduced exciting new TV packages, so you can explore the latest options and choose the package that’s right for you.

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User reviews

Ken

Consider this app as useful but it’s full of endless faults. If you check your Wi-Fi signal mine always comes back as very poor. BT should have resolved this issue by now. Prior to the last few updates it always used to work find

Not good

Not the best WiFi app in fact probably the worst I’ve had slow always resets when I’m halfway doing something . Poor for BT . But it is a British based company so what did I expect.

Speedtest

The speedtest part of the app no longer works on any of my devices.Is it me or something else?

Updated review onnew app

since the new app was launched unable to test my speed of broadband, seems to take ages to load my details - hopefully it will improve - update: speed test not working app is on reality a way to get you to sign up to more by products

The app gets worse with every update

Where do I start with this app? It constantly logs me and resets my pin so that I have to go on the web to log in. I now can’t seem to access the parental controls which don’t seem to use my password so god knows how I can control my kids access now. Every month they do something to this app so you can’t find anything and nothing works. It was better a year ago and now it’s virtually useless.
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Developer apps

FAQ

What can I do with My BT?

My BT allows you to check your recent service usage, view and pay your bills, and get support for your BT landline, broadband, TV, and mobile services. You can also check your current broadband status.

How do I log in to My BT?

You will need your BT ID to log in. Once logged in, you can set up a 4-digit PIN or use fingerprint ID for quicker access on subsequent uses.

What if I forget my BT ID login details?

If you have forgotten your login details, you can reset them by visiting https://www.bt.com/forgotmybtid. This will guide you through the process of recovering your account access.

What kind of support does My BT offer?

My BT provides support for all your BT products and services. This includes help with speeding up your internet connection, managing your account, and resolving billing inquiries.

What devices is My BT available on?

My BT is available on mobile devices. The app is rated for ages 4 and up, indicating broad compatibility and accessibility for younger users as well.

How often is My BT updated?

The latest version of My BT is 10.0.10, and it was last updated on May 22, 2026. This suggests regular updates to improve functionality and security.

What is the user rating for My BT?

My BT has a strong user rating of 4.0 stars, based on over 121,121 ratings. This indicates a generally positive user experience with the application.