My BT

My BT

Essential update

121K ratings
274 reviews

Details

Released
June 29, 2015
Updated
October 15, 2026

Features

My BT screenshot #1 for iPhone
My BT screenshot #2 for iPhone
My BT screenshot #3 for iPhone
My BT screenshot #4 for iPhone
My BT screenshot #5 for iPhone
My BT screenshot #6 for iPhone
My BT screenshot #7 for iPhone
My BT screenshot #8 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

Manage your BT services, including landline, broadband, TV, and mobile. Easily check usage, view and pay bills, and get support for your BT products and services.

✓Check recent usage
✓View and pay bills
✓Manage landline, broadband, TV, and mobile services
✓Get support for BT products
✓Quick access via PIN or fingerprint
Show original description

What's New in My BT

10.0.28

October 15, 2026

This update brings support for the latest iOS 27, keeping the app compatible with Apple’s newest devices and software. We’ve also relaunched BT TV, replacing EE TV, and introduced a new mobile onboarding experience to help you discover BT Mobile, understand its benefits and find the features you need. Alongside these updates, we’ve made behind-the-scenes improvements to keep the app running smoothly.

More

User reviews

Installing App

Downloaded the My BT app on to my Apple phone. However it simply wont load at all. Just get the constant wheel of doom. Utterly useless!!

Bad app!

Dreadful. Doesn’t load and when it does the app itself it really poor. More frustrating than enjoyable

Backwards update

Latest update has made the broadband speed checker stop working, and it now takes forever to load the app, saying ‘this is taking longer than normal’

Terrible

What an awful app. Doesn’t remember log in details, have to reset almost every time. Can’t access help, can’t see my plans most of the time, can no long log into bt WiFi spots.
After many years I think I’m leaving as they don’t seem to put any effort to keep up

Awful

The app worked really well once upon a time. It’s been an absolute shambles ever since you made an update that basically forced us to re-enter a password every single time we click onto another link within the app! Also having to enter username every single time before I’m able to use the feature that automatically adds my password for convenience.

Overall it’s horrible to use. So slow and glitchy.

Currently logs you out and makes you restart the session and constantly having to reset the pin to log in!!

Whoever is responsible should be sacked for making such a good app before turn into the worst app imaginable.
Show more

Developer apps

FAQ

What can I do with My BT?

My BT allows you to check your recent service usage, view and pay your bills, and get support for your BT landline, broadband, TV, and mobile services. You can also check your current broadband status.

How do I log in to My BT?

You will need your BT ID to log in. Once logged in, you can set up a 4-digit PIN or use fingerprint ID for quicker access on subsequent uses.

What if I forget my BT ID login details?

If you have forgotten your login details, you can reset them by visiting https://www.bt.com/forgotmybtid. This will guide you through the process of recovering your account access.

What kind of support does My BT offer?

My BT provides support for all your BT products and services. This includes help with speeding up your internet connection, managing your account, and resolving billing inquiries.

What devices is My BT available on?

My BT is available on mobile devices. The app is rated for ages 4 and up, indicating broad compatibility and accessibility for younger users as well.

How often is My BT updated?

The latest version of My BT is 10.0.10, and it was last updated on May 22, 2026. This suggests regular updates to improve functionality and security.

What is the user rating for My BT?

My BT has a strong user rating of 4.0 stars, based on over 121,121 ratings. This indicates a generally positive user experience with the application.