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BT Cloud Work

BT Cloud Work

Download the BT Cloud Work app

2 ratings
77 reviews
💼 Business
📊 Productivity
Free

Details

Released
March 30, 2015
Updated
October 12, 2026

Features

Developer

British Telecommunications plc
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About

Manage your business phone system from your smartphone. Handle calls, voicemails, faxes, messages, and video meetings on the go. Maintain your business caller ID and collaborate with colleagues seamlessly.

✓Business caller ID
✓VoIP calls
✓Visual voicemail
✓Internet fax
✓HD video conferencing
✓Team messaging
✓Unlimited conference calling
Show original description

What users say about BT Cloud Work

Reviews of BT Cloud Work are mostly negative: the Business app is rated 3.0/5 from 2 App Store ratings. What users like most: great for remote work, flexibility for business. Top complaints: app keeps going offline, never works properly. Summarized from real user reviews.

Positive things

  • 👍Great for remote work
  • 👍Flexibility for business
  • 👍Can take office calls on mobile
  • 👍Useful for messages and voicemails
  • 👍Good for conference calls
  • 👍Can appear to be in the office
  • 👍Useful for taking messages remotely
  • 👍Good for setting opening hours
  • 👍Great greeting system
  • 👍Great transfer system
  • 👍Helps businesses look professional
  • 👍Stops missing calls
  • 👍Good for small businesses
  • 👍Can make calls without revealing number
  • 👍Provides caller details
  • 👍Good for monitoring phone when out of office
  • 👍Can make calls from desktop when mobile
  • 👍Outstanding communication speed
  • 👍Immediate contact with partners
  • 👍Speeds up decision making
  • 👍Professional edge for small companies
  • 👍Handy tool for on the go
  • 👍Can call back calls on the move
  • 👍Easy to use
  • 👍Powerful functionality
  • 👍Helpful customer service (sometimes)
  • 👍Reduces manual tasks
  • 👍Great voice quality with excellent WiFi
  • 👍Good functionality for business needs
  • 👍Smooth and well-built
  • 👍Does what it says on the tin
  • 👍Great tool to drive business
  • 👍All the functionality I need
  • 👍Great being able to change account settings

Negative things

  • 🐛App keeps going offline
  • 🐛Never works properly
  • 🐛Shows offline when out of app
  • 🐛Very basic and outdated
  • 🐛Missing essential features
  • 🐛Difficult to use
  • 🐛Not streamlined
  • 🐛Significant delay on calls
  • 🐛Impossible to hold conversation
  • 🐛Hopeless and complicated
  • 🐛Keeps changing system
  • 🐛Lost business due to changes
  • 🐛Caller cannot get through
  • 🐛Awful audio in videos
  • 🐛Constant issues
  • 🐛Phone doesn't always ring
  • 🐛Logs out without notice
  • 🐛Missed calls
  • 🐛Cannot send texts or do conferencing
  • 🐛Temporary server issue is permanent
  • 🐛Absolute rubbish
  • 🐛More trouble than it's worth
  • 🐛Displays only initials
  • 🐛Impossible to know who is calling
  • 🐛Shows only phone number when app not open
  • 🐛Messy and difficult to navigate
  • 🐛Falls over regularly
  • 🐛Random beeping noises
  • 🐛Cavalcade of calling back
  • 🐛Features don't work
  • 🐛Doesn't do anything when changing things
  • 🐛Old software technology
  • 🐛Useless
  • 🐛Doesn't tell you people have called
  • 🐛Only way to tell is red notification
  • 🐛Not the best, but okay ish
  • 🐛Frequently drops calls
  • 🐛Doesn't like working on 4G
  • 🐛Keypad too small on iPhone
  • 🐛Significant battery drain
  • 🐛Call drop consistently
  • 🐛Cut out mid conversation
  • 🐛Slow clunky GUI
  • 🐛Terrible functionality
  • 🐛Rubbish on the phone
  • 🐛No SMS options
  • 🐛Cannot cut & paste numbers
  • 🐛Ruined what was a great app
  • 🐛Option buried away in menu
  • 🐛Glitchy and clunky
  • 🐛Absolute rubbish
  • 🐛Important calls drop out
  • 🐛No way of getting call back
  • 🐛Rubbish App
  • 🐛Logging out constantly
  • 🐛Rather useless
  • 🐛Rubbish on Wi-Fi
  • 🐛Disconnects on Wi-Fi
  • 🐛Loses the call
  • 🐛Cannot pickup from another handset
  • 🐛Rubbish App
  • 🐛Completely useless
  • 🐛Cuts out when calling
  • 🐛Poor signal
  • 🐛Forever calling clients back
  • 🐛Causes more problems than needed
  • 🐛Useless App
  • 🐛Line immediately goes dead
  • 🐛Doesn't always register missed calls
  • 🐛Mess now
  • 🐛Poor voice quality on WiFi
  • 🐛Room for improvement
  • 🐛UI very messy
  • 🐛Harder to use
  • 🐛No use for new features
  • 🐛Call log doesn't clear
  • 🐛Contacts temperamental
  • 🐛Terrible update
  • 🐛Far too complicated
  • 🐛Trying to be all things to all people
  • 🐛Failing miserably
  • 🐛Typical BT Shambles
  • 🐛Never worked properly
  • 🐛Lost business because of it
  • 🐛Incoming calls random
  • 🐛Company name precedes caller display
  • 🐛Cannot change ringtone
  • 🐛Line always broken
  • 🐛Suddenly lost after a few seconds
  • 🐛Keeps dropping calls
  • 🐛Costly if relying on phone for business
  • 🐛Not secure as fixed landline
  • 🐛Cannot answer a call using the app
  • 🐛Must be rubbish
  • 🐛Nothing positive about cloud telephony
  • 🐛Missold and mislead
  • 🐛Disappointing and frustrating
  • 🐛Press 1 to accept randomly puts on hold
  • 🐛Diverts to different line
  • 🐛Random automated message
  • 🐛Randomly cut off
  • 🐛Stick to land line
  • 🐛Worst possible app
  • 🐛Calls cut off
  • 🐛Minimum contract period dreadful
  • 🐛Shockingly bad cloud phone
  • 🐛Trapped in contract
  • 🐛Drops calls mid sentence
  • 🐛Have to ring back on mobile
  • 🐛Atrocious customer service
  • 🐛Superior attitude from customer service
  • 🐛Patronising customer service
  • 🐛Arrogant technical support
  • 🐛Misogynistic technical support
  • 🐛Shockingly bad broadband
  • 🐛Disastrous for internet-based business
  • 🐛Terrible service
  • 🐛Not usable
  • 🐛Hit and miss if you can hear call
  • 🐛Hit and miss if phone rings
  • 🐛Inconsistent service
  • 🐛Unlikely to finish a call
  • 🐛Worst customer service
  • 🐛Worst company
  • 🐛Useless, incompetent
  • 🐛No clue
  • 🐛Pathetic staff
  • 🐛Drive me nuts
  • 🐛Spend hours on phone for changes
  • 🐛Only works with old Salesforce version
  • 🐛Disappointing investment
  • 🐛Very unreliable
  • 🐛Losing me business and customers
  • 🐛Trouble you don't know until too late
  • 🐛Calls ring again but nothing happens
  • 🐛Can barely understand support
  • 🐛Not based in UK
  • 🐛Problem not solved
  • 🐛Cannot get out of contract without penalty
  • 🐛No one bothered about lost calls
  • 🐛Almost flawlessly requires reasonable signal
  • 🐛Not good for business
  • 🐛Too many issues
  • 🐛Calls are crackling
  • 🐛Merging with other calls
  • 🐛Hear random people
  • 🐛Calls drop even with strong WiFi
  • 🐛App doesn't ring
  • 🐛Miss calls in app
  • 🐛Wasted money
  • 🐛Useless
  • 🐛No proper functionality for VOIP
  • 🐛Cannot fix issues
  • 🐛App doesn't keep up with IOS updates
  • 🐛Problems within the app
  • 🐛Not recommended to work independently
  • 🐛Mobile app is just a supplement
  • 🐛Phone won't ring
  • 🐛Sent to voicemail
  • 🐛Costing money through loss of work
  • 🐛Not receiving phone calls
  • 🐛STAY AWAY
  • 🐛A hinderance to professional business practice
  • 🐛Awful
  • 🐛Need very strong signal
  • 🐛Call often drops immediately
  • 🐛Number of rings setting changes itself
  • 🐛Legendarily bad customer service
  • 🐛Huge waste of time and money
  • 🐛Frustrating and disappointing
  • 🐛Simple task of ringing is hit and miss
  • 🐛Makes it unusable
  • 🐛System rarely works
  • 🐛Miss calls
  • 🐛Fiddlier to answer
  • 🐛Frequently lose calls
  • 🐛Often missed calls
  • 🐛Voicemail messages delayed
  • 🐛System gets confused
  • 🐛Lose call when answering on app
  • 🐛Struggles with WiFi and 3G/4G switching
  • 🐛Easier to divert phone to mobile
  • 🐛Bit clunky
  • 🐛Takes a bit of navigating
  • 🐛Not slick
  • 🐛Too easy to accidentally trigger dialling
  • 🐛Absolutely rubbish system
  • 🐛Ridiculously useless
  • 🐛Never updates on the app
  • 🐛Lost more customers
  • 🐛Bluetooth hands-free doesn't work
  • 🐛Cannot hear each other
  • 🐛Nightmare
  • 🐛Glitches
  • 🐛Primitive transfer part
  • 🐛Abysmal performance
  • 🐛Can't make 'warm transfers'
  • 🐛Can't get client back from hold
  • 🐛Calls drop off daily
  • 🐛Lose clients half through conversations
  • 🐛Line crackles
  • 🐛Becomes robotic
  • 🐛Delay when chatting
  • 🐛Calls don't come through
  • 🐛Reluctant to assist
  • 🐛Integration with existing contacts issue
  • 🐛Listed under first name
See all reviews

What's New in BT Cloud Work

26.3

October 12, 2026

1. AI notes - Real-Time In-Meeting Recaps and Post Meeting Insigiths 2. Copy / Share / Download AI Notes now include caller details 3. Pin conversation and Add team member to @mention within the App 4. Bug Fixes

More

User reviews

Most RecentHighest RatedLowest Rated

Bugs bugs bugs

Used to be great now effectively does not seem to work anymore on my iPhone for receiving calls
Aanybodyidontcare

App keeps going offline when mobile is on

App keeps going offline when mobile is on
MRMy iPhone App Store review

Worst app ever

Never works properly
VVorny7

Doesn't have spell/ grammar check on chat shows offline when u come out of the app on desktop

Doesn't have spell/ grammar check on chat shows offline when u come out of the app
MRMy iPhone App Store review

Very basic and outdated

The app is good in principle, but it requires significant improvement. At present it feels very basic and is missing a number of essential features. While the concept has potential, there are far more capable alternatives available on the market.
NNRL2024
See 72 more reviews

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User experience

🐞

Reported Bugs

149 issues

App keeps going offline on mobile

Bug

App shows offline when out of app

Bug

Significant delay on calls

Bug

Impossible to hold conversation

Bug

Phone doesn't always ring

Bug

App logs out without notice

Bug

Cannot send texts or do conferencing

Bug

Temporary server issue is permanent

Bug

Displays only initials for contacts

Bug

Shows only phone number when app not open

Bug

Falls over regularly

Bug

Random beeping noises

Bug

Features don't work

Bug

Doesn't do anything when changing settings

Bug

Doesn't tell you people have called

Bug

Frequently drops calls

Bug

Doesn't like working on 4G

Bug

Keypad too small on iPhone

Bug

Significant battery drain

Bug

Call drop consistently

Bug

Cut out mid conversation

Bug

Slow clunky GUI

Bug

Terrible functionality

Bug

No SMS options

Bug

Option buried away in menu

Bug

Glitchy and clunky

Bug

Disconnects on Wi-Fi

Bug

Loses the call

Bug

Cannot pickup from another handset

Bug

Cuts out when calling

Bug

Poor signal

Bug

Forever calling clients back

Bug

Causes more problems than needed

Bug

Line immediately goes dead

Bug

Doesn't always register missed calls

Bug

UI very messy

Bug

Harder to use

Bug

Call log doesn't clear

Bug

Contacts temperamental

Bug

Incoming calls random

Bug

Company name precedes caller display

Bug

Cannot change ringtone

Bug

Line always broken

Bug

Suddenly lost after a few seconds

Bug

Keeps dropping calls

Bug

Not secure as fixed landline

Bug

Cannot answer a call using the app

Bug

Calls cut off

Bug

Drops calls mid sentence

Bug

Have to ring back on mobile

Bug

Calls randomly get cut off

Bug

Hit and miss if you can hear call

Bug

Hit and miss if phone rings

Bug

Inconsistent service

Bug

Unlikely to finish a call

Bug

App keeps logging out

Bug

Rubbish on Wi-Fi

Bug

App disconnects on Wi-Fi

Bug

App loses the call

Bug

Cannot pickup from another handset

Bug

App is completely useless

Bug

App cuts out when calling

Bug

Poor signal

Bug

Forever calling clients back

Bug

App causes more problems than needed

Bug

Line immediately goes dead

Bug

App doesn't always register missed calls

Bug

Poor voice quality on WiFi

Bug

UI very messy

Bug

Harder to use

Bug

Call log doesn't have an option to clear it

Bug

Contacts are temperamental in showing up

Bug

Typical BT Shambles

Bug

Never worked properly

Bug

Lost business because of it

Bug

Incoming calls come in, sometimes with the name

Bug

Company name always precedes caller display

Bug

Cannot change ringtone

Bug

Line is always broken

Bug

Line is suddenly lost

Bug

Keeps dropping calls

Bug

Not secure to use

Bug

Does not seem possible to answer a call using the app

Bug

Calls cut off

Bug

Random automated message when trying to accept calls

Bug

Randomly cut off on outbound calls

Bug

Customer service is atrocious

Bug

Technical support is arrogant

Bug

Hit and miss if you can hear call

Bug

Hit and miss if phone rings

Bug

Inconsistent service

Bug

Unlikely to finish a call

Bug

Worst customer service

Bug

Worst company

Bug

Useless, incompetent staff

Bug

App only works with old Salesforce version

Bug

Very unreliable

Bug

App is losing business and customers

Bug

Calls get cut off

Bug

App rings again but nothing happens

Bug

Support is hard to understand

Bug

Problem not solved

Bug

Cannot get out of contract without penalty

Bug

No one at BT seems bothered

Bug

App requires a reasonable signal

Bug

Calls are crackling

Bug

Calls keep merging with other calls

Bug

Hear random people in the call

Bug

Calls drop even with a very strong WiFi

Bug

App doesn't ring when someone calls

Bug

Miss calls in the app

Bug

App doesn't keep up with IOS updates

Bug

Problems within the app

Bug

Mobile app is just a supplement

Bug

Phone won't ring

Bug

Sent to voicemail

Bug

Costing money through loss of work

Bug

Not receiving phone calls

Bug

Call often drops immediately upon being answered

Bug

Number of rings setting seemingly changes itself

Bug

Simple task of ringing is hit and miss

Bug

Makes it unusable

Bug

System rarely works

Bug

Miss calls

Bug

Fiddlier to answer

Bug

Frequently lose calls

Bug

Often missed calls

Bug

Voicemail messages are delayed

Bug

System gets confused

Bug

Lose call when answering on app

Bug

Struggles with WiFi and 3G/4G switching

Bug

Can't change ring tone or volume

Bug

Can't call out from main office number

Bug

Can't copy and paste from call log

Bug

Too easy to accidentally trigger dialling

Bug

Bluetooth hands-free doesn't work

Bug

Cannot hear each other

Bug

App performance is abysmal

Bug

Can't make 'warm transfers'

Bug

Can't get client back from hold

Bug

Calls drop off daily

Bug

Lose clients half through conversations

Bug

Line crackles

Bug

Becomes robotic

Bug

Delay when chatting

Bug

Calls don't come through

Bug

Reluctant to assist with issues

Bug

Integration with existing contacts issue

Bug

Contacts listed under first name

Bug
✨

Requested Features

24 requests

Spell/grammar check on chat

Feature

Improve basic functionality

Feature

Add essential features

Feature

Streamline the app

Feature

Improve call handling

Feature

Make it less complicated

Feature

Add SMS options

Feature

Allow copy/paste numbers from phone/calendar

Feature

Improve UI and navigation

Feature

Add option to clear call log

Feature

Improve contact display

Feature

Add dark mode

Feature

Improve video meeting integration with MS Office 365

Feature

Add screen sharing in video meetings

Feature

Improve ringtone options

Feature

Allow changing ringtone and volume

Feature

Allow calling from main office number

Feature

Enable copy/paste from call log

Feature

Add contacts to Google contacts

Feature

Dedicated dial button

Feature

Improve transfer functionality

Feature

Add warm transfers

Feature

Improve integration with existing contacts

Feature

Allow calling from main office number

Feature

FAQ

What does the BT Cloud Work app do?

The BT Cloud Work app allows you to manage your entire business phone system directly from your smartphone. You can handle business calls, voicemails, faxes, messages, and participate in video meetings from anywhere, ensuring you stay connected and productive on the go.

What are the key features of the BT Cloud Work app?

Key features include using your business number as Caller ID, making VoIP calls over Wi-Fi or mobile data, managing voicemails and faxes separately from personal messages, sending and receiving faxes via cloud storage, and participating in HD video conferences with up to 1000 participants.

Is the BT Cloud Work app free to use?

The app itself is free to download and use. However, it requires an active BT Cloud Work service subscription. Pricing for the service would depend on your chosen plan and features.

What devices is the BT Cloud Work app compatible with?

The app is designed to be used on smartphones, allowing you to manage your business communications directly from your mobile device. It supports calls over Wi-Fi, 3G, 4G, and 5G networks.

How can I use the BT Cloud Work app for business collaboration?

The app facilitates business collaboration through features like team messaging and file sharing. You can also host and join HD video meetings and participate in conference calls, making it easy to connect and work with colleagues regardless of location.