BT Cloud Work

App keeps going offline on mobile

App shows offline when out of app

Significant delay on calls

Impossible to hold conversation

Phone doesn't always ring

App logs out without notice

Cannot send texts or do conferencing

Temporary server issue is permanent

Displays only initials for contacts

Shows only phone number when app not open

Falls over regularly

Random beeping noises

Features don't work

Doesn't do anything when changing settings

Doesn't tell you people have called

Frequently drops calls

Doesn't like working on 4G

Keypad too small on iPhone

Significant battery drain

Call drop consistently

Cut out mid conversation

Slow clunky GUI

Terrible functionality

No SMS options

Option buried away in menu

Glitchy and clunky

Disconnects on Wi-Fi

Loses the call

Cannot pickup from another handset

Cuts out when calling

Poor signal

Forever calling clients back

Causes more problems than needed

Line immediately goes dead

Doesn't always register missed calls

UI very messy

Harder to use

Call log doesn't clear

Contacts temperamental

Incoming calls random

Company name precedes caller display

Cannot change ringtone

Line always broken

Suddenly lost after a few seconds

Keeps dropping calls

Not secure as fixed landline

Cannot answer a call using the app

Calls cut off

Drops calls mid sentence

Have to ring back on mobile

Calls randomly get cut off

Hit and miss if you can hear call

Hit and miss if phone rings

Inconsistent service

Unlikely to finish a call

App keeps logging out

Rubbish on Wi-Fi

App disconnects on Wi-Fi

App loses the call

Cannot pickup from another handset

App is completely useless

App cuts out when calling

Poor signal

Forever calling clients back

App causes more problems than needed

Line immediately goes dead

App doesn't always register missed calls

Poor voice quality on WiFi

UI very messy

Harder to use

Call log doesn't have an option to clear it

Contacts are temperamental in showing up

Typical BT Shambles

Never worked properly

Lost business because of it

Incoming calls come in, sometimes with the name

Company name always precedes caller display

Cannot change ringtone

Line is always broken

Line is suddenly lost

Keeps dropping calls

Not secure to use

Does not seem possible to answer a call using the app

Calls cut off

Random automated message when trying to accept calls

Randomly cut off on outbound calls

Customer service is atrocious

Technical support is arrogant

Hit and miss if you can hear call

Hit and miss if phone rings

Inconsistent service

Unlikely to finish a call

Worst customer service

Worst company

Useless, incompetent staff

App only works with old Salesforce version

Very unreliable

App is losing business and customers

Calls get cut off

App rings again but nothing happens

Support is hard to understand

Problem not solved

Cannot get out of contract without penalty

No one at BT seems bothered

App requires a reasonable signal

Calls are crackling

Calls keep merging with other calls

Hear random people in the call

Calls drop even with a very strong WiFi

App doesn't ring when someone calls

Miss calls in the app

App doesn't keep up with IOS updates

Problems within the app

Mobile app is just a supplement

Phone won't ring

Sent to voicemail

Costing money through loss of work

Not receiving phone calls

Call often drops immediately upon being answered

Number of rings setting seemingly changes itself

Simple task of ringing is hit and miss

Makes it unusable

System rarely works

Miss calls

Fiddlier to answer

Frequently lose calls

Often missed calls

Voicemail messages are delayed

System gets confused

Lose call when answering on app

Struggles with WiFi and 3G/4G switching

Can't change ring tone or volume

Can't call out from main office number

Can't copy and paste from call log

Too easy to accidentally trigger dialling

Bluetooth hands-free doesn't work

Cannot hear each other

App performance is abysmal

Can't make 'warm transfers'

Can't get client back from hold

Calls drop off daily

Lose clients half through conversations

Line crackles

Becomes robotic

Delay when chatting

Calls don't come through

Reluctant to assist with issues

Integration with existing contacts issue

Contacts listed under first name

Spell/grammar check on chat

Improve basic functionality

Add essential features

Streamline the app

Improve call handling

Make it less complicated

Add SMS options

Allow copy/paste numbers from phone/calendar

Improve UI and navigation

Add option to clear call log

Improve contact display

Add dark mode

Improve video meeting integration with MS Office 365

Add screen sharing in video meetings

Improve ringtone options

Allow changing ringtone and volume

Allow calling from main office number

Enable copy/paste from call log

Add contacts to Google contacts

Dedicated dial button

Improve transfer functionality

Add warm transfers

Improve integration with existing contacts

Allow calling from main office number