BT Cloud Work

BT Cloud Work

Download the BT Cloud Work app

2 ratings
76 reviews
Free

Details

  • Released
  • Updated
  • June 17, 2020
  • December 9, 2025

Features

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About

Manage your business phone system from your smartphone. Handle calls, voicemails, faxes, messages, and video meetings on the go. Maintain your business caller ID and collaborate with colleagues seamlessly.

Business caller ID
VoIP calls
Visual voicemail
Internet fax
HD video conferencing
Team messaging
Unlimited conference calling
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What's New in BT Cloud Work

25.4.20

December 9, 2025

What's New 25.4 - BTCW Audio Conferencing enhancements - When the conference host ends the audio conference from the mobile app they will have the option to leave the conference without ending the conference for everyone. - New call settings for Call disconnect tone & Call transfer tone - New settings to turn on “Transfer complete tone” and "Call disconnect tone” in mobile and desktop apps, which is played when a warm transfer is completed, or a call ends without your action. -Preview Mic and Camera before joining meetings - BTCW meetings now includes a pre-meeting screen, allowing users to preview and adjust their mic and camera before joining a meeting. This feature helps ensure users join with the right settings—without scrambling once the meeting begins. - See who joined before you - in the audio and video preview screen, signed-in participants can also see at a glance who is present in the meeting before they join. - Show RingCX Contact Center routing numbers in Apps, Rules, & IVR Menus - Allow Users to search for Contact Center Routing Numbers (CCRNs) in Apps when making and transferring calls. - General bug fixes

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User reviews

App keeps going offline when mobile is on

App keeps going offline when mobile is on

Worst app ever

Never works properly

Doesn't have spell/ grammar check on chat shows offline when u come out of the app on desktop

Doesn't have spell/ grammar check on chat shows offline when u come out of the app

Very basic and outdated

The app is good in principle, but it requires significant improvement. At present it feels very basic and is missing a number of essential features. While the concept has potential, there are far more capable alternatives available on the market.

Doesn't have spell/ grammar check on chat

Doesn't have spell/grammar check on chat

Developer apps

FAQ

What does the BT Cloud Work app do?

The BT Cloud Work app allows you to manage your entire business phone system directly from your smartphone. You can handle business calls, voicemails, faxes, messages, and participate in video meetings from anywhere, ensuring you stay connected and productive on the go.

What are the key features of the BT Cloud Work app?

Key features include using your business number as Caller ID, making VoIP calls over Wi-Fi or mobile data, managing voicemails and faxes separately from personal messages, sending and receiving faxes via cloud storage, and participating in HD video conferences with up to 1000 participants.

Is the BT Cloud Work app free to use?

The app itself is free to download and use. However, it requires an active BT Cloud Work service subscription. Pricing for the service would depend on your chosen plan and features.

What devices is the BT Cloud Work app compatible with?

The app is designed to be used on smartphones, allowing you to manage your business communications directly from your mobile device. It supports calls over Wi-Fi, 3G, 4G, and 5G networks.

How can I use the BT Cloud Work app for business collaboration?

The app facilitates business collaboration through features like team messaging and file sharing. You can also host and join HD video meetings and participate in conference calls, making it easy to connect and work with colleagues regardless of location.