AT&T Office@Hand vs BT Cloud Work
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
AT&T Office@Hand
This cloud-based communication platform unifies phone calls and video meetings for teams. It offers HD VoIP calling, SMS, and online fax with advanced call routing and customizable settings. Enjoy high-quality video collaboration for up to 200 participants, with screen sharing capabilities.
- Unified cloud-based communications
- HD VoIP calling and SMS
- Online fax capabilities
- Video meetings for up to 200 participants
- Screen sharing from mobile or desktop
- Advanced call routing and controls
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AT&T Office@Hand is a new way to work. Enable your teams to communicate more clearly and collaborate more effectively. AT&T Office@Hand is cloud-based communications that unifies phone calls and video meetings into a simple, easy-to-use application that works anywhere. Welcome to business communications built for the next decade and beyond. Cloud Phone: Do business anywhere you go • Make it easy for customers and colleagues to reach you with a single business identity for HD VoIP calling, SMS, and online fax. • Customize settings and notifications, such as office hours and ringtones. • Route calls with advanced call controls, like call switch, transfer, and park. • Seamlessly make and receive calls with your carrier minutes, Wi‑Fi, or cellular data without ever dropping a call. Video Meetings: A complete video collaboration solution • Enjoy HD quality video meetings for up to 200 participants*. • Easily share screens from mobile or desktop. • Get more control over meetings with advanced in-meeting host and attendee features. *meeting capacity is dependent on AT&T Office@Hand edition
BT Cloud Work
Manage your business phone system from your smartphone. Handle calls, voicemails, faxes, messages, and video meetings on the go. Maintain your business caller ID and collaborate with colleagues seamlessly.
- Business caller ID
- VoIP calls
- Visual voicemail
- Internet fax
- HD video conferencing
- Team messaging
- Unlimited conference calling
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Download the BT Cloud Work app — the essential application for your BT Cloud Work service. Manage your phone system directly from your smartphone and handle your business calls, voicemails and faxes, messages, video meetings, anywhere. If you need any support please contact our service desk on 0800 389 0321. Use the BT Cloud Work app on your smartphone to: - Show your BT Cloud Work business number as your Caller ID when making calls. - Make VoIP calls over Wi-fi / 3G / 4G / 5G - Use the BT Cloud Work RingOut feature to continue making calls with business caller ID using your mobile network - Switch an active call to your mobile if you’re walking away from your desk - Keep all your business voicemails and faxes separate from your personal messages. - See who left a message, forward messages, and tap to return calls with Visual Voicemail. - Send and receive faxes, by accessing photos, email attachments, and cloud storage such as Dropbox & Google Drive - View call time, date, and duration, and return calls directly from your BT Cloud Work call logs. - Get notifications of incoming messages. - Access your company extensions as a contact group. - Conferencing feature with unlimited conference calling for up to 1000 participants per conference* - Host and participate in HD video conferencing meetings* - Collaborate with colleagues; send and receive messages and files BT Cloud Work - a cloud-based business phone system that delivers: - Local, Free Phone and Non Geographic numbers - Auto-receptionist - Multiple extensions - Advanced call management and answering rules - Multiple voicemail boxes - Visual voicemail - Internet fax - Music on hold - Custom greetings - Call screening - Call queues - Dial-by-name directory - Conferencing*
Screenshots
Verdict
The clearest difference is rating: BT Cloud Work at 3.0 against AT&T Office@Hand's 2.2. BT Cloud Work also leads on monetization model (free vs freemium). AT&T Office@Hand's advantage is ratings volume (21 vs 2). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BT Cloud Work holds the better App Store score, 3.0 against 2.2. That said, the two scores are not equally well evidenced: AT&T Office@Hand has 21 ratings behind it against 2, so its average is the more settled of the two. Written reviews split almost evenly too, at 23% and 23% positive.
Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on October 17, 2026 and October 15, 2026 respectively.
| Parameter | AT&T Office@Hand | BT Cloud Work |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (21 ratings) | 3.0 (2 ratings) — better |
| Positive reviews | 23.3% of reviews | 23.4% of reviews — better |
| Number of ratings | 21 — better | 2 |
| Update frequency | Every 3 months | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 | 16.0 |
| Further details — not scored | ||
| Size | 327 MB | 331 MB |
| Age rating | 17+ | 4+ |
| Developer | AT&T Services, Inc. | British Telecommunications plc |
Customer experience
AT&T Office@Hand
BT Cloud Work
User reviews
AT&T Office@Hand
From 21 App Store ratingsWhat we love
- 📱 Separate work number on personal phone
- 🔄 Call forwarding and transfer capabilities
- 📧 Voicemail to email integration
- 🎙️ Call recording functionality
- 💰 Cost-effective compared to traditional systems
Room to improve
- 🐛 Frequent dropped calls and disconnections
- 🔇 Audio quality issues and static
- 📵 Calls don't ring or ring only once
- 📨 Text messaging failures and unavailability
- 😤 Poor customer service and support
BT Cloud Work
From 2 App Store ratingsWhat we love
- 👍 Great for remote work
- 👍 Flexibility for business
- 👍 Can take office calls on mobile
- 👍 Useful for messages and voicemails
- 👍 Good for conference calls
Room to improve
- 🐛 App keeps going offline
- 🐛 Never works properly
- 🐛 Shows offline when out of app
- 🐛 Very basic and outdated
- 🐛 Missing essential features
Bugs and requests
AT&T Office@Hand
Reported bugs
19 issues- Unable to send SMS/text messages for extended periods
- Calls show as connected but don't display in app
- Proximity sensor doesn't mute during calls
- App requires daily sign-in
- Call forwarding button unresponsive (requires multiple app restarts)
Show 14 moreShow fewer
- Calls drop when phone is locked
- Incoming calls show incorrect caller information
- Voicemail notifications inconsistent or missing
- Messages fail to sync between app and web
- Admin functions return errors
- Toggle icons display as blank squares
- Active call status visibility lost after updates
- Calls redirect to user's own number instead of outgoing
- Contact list shows phone numbers without names
- Audio cuts out during HD quality calls
- Server connection errors prevent call functionality
- Data loss after app updates
- Staticky and garbled audio quality
- Call quality degrades on cellular networks
Requested features
12 requests- Group text messaging capability
- Unified call and text message thread view
- Apple Watch support
- Warm call transfer functionality
- Easier admin settings in app
Show 7 moreShow fewer
- Resizable text input field
- Call history and voicemail in single interface
- Better contact management and duplicate prevention
- Improved ringtone distinction
- Ability to decline calls without continuous ringing
- Online payment portal
- In-app cancellation option
BT Cloud Work
Reported bugs
149 issues- App keeps going offline on mobile
- App shows offline when out of app
- Significant delay on calls
- Impossible to hold conversation
- Phone doesn't always ring
Show 144 moreShow fewer
- App logs out without notice
- Cannot send texts or do conferencing
- Temporary server issue is permanent
- Displays only initials for contacts
- Shows only phone number when app not open
- Falls over regularly
- Random beeping noises
- Features don't work
- Doesn't do anything when changing settings
- Doesn't tell you people have called
- Frequently drops calls
- Doesn't like working on 4G
- Keypad too small on iPhone
- Significant battery drain
- Call drop consistently
- Cut out mid conversation
- Slow clunky GUI
- Terrible functionality
- No SMS options
- Option buried away in menu
- Glitchy and clunky
- Disconnects on Wi-Fi
- Loses the call
- Cannot pickup from another handset
- Cuts out when calling
- Poor signal
- Forever calling clients back
- Causes more problems than needed
- Line immediately goes dead
- Doesn't always register missed calls
- UI very messy
- Harder to use
- Call log doesn't clear
- Contacts temperamental
- Incoming calls random
- Company name precedes caller display
- Cannot change ringtone
- Line always broken
- Suddenly lost after a few seconds
- Keeps dropping calls
- Not secure as fixed landline
- Cannot answer a call using the app
- Calls cut off
- Drops calls mid sentence
- Have to ring back on mobile
- Calls randomly get cut off
- Hit and miss if you can hear call
- Hit and miss if phone rings
- Inconsistent service
- Unlikely to finish a call
- App keeps logging out
- Rubbish on Wi-Fi
- App disconnects on Wi-Fi
- App loses the call
- Cannot pickup from another handset
- App is completely useless
- App cuts out when calling
- Poor signal
- Forever calling clients back
- App causes more problems than needed
- Line immediately goes dead
- App doesn't always register missed calls
- Poor voice quality on WiFi
- UI very messy
- Harder to use
- Call log doesn't have an option to clear it
- Contacts are temperamental in showing up
- Typical BT Shambles
- Never worked properly
- Lost business because of it
- Incoming calls come in, sometimes with the name
- Company name always precedes caller display
- Cannot change ringtone
- Line is always broken
- Line is suddenly lost
- Keeps dropping calls
- Not secure to use
- Does not seem possible to answer a call using the app
- Calls cut off
- Random automated message when trying to accept calls
- Randomly cut off on outbound calls
- Customer service is atrocious
- Technical support is arrogant
- Hit and miss if you can hear call
- Hit and miss if phone rings
- Inconsistent service
- Unlikely to finish a call
- Worst customer service
- Worst company
- Useless, incompetent staff
- App only works with old Salesforce version
- Very unreliable
- App is losing business and customers
- Calls get cut off
- App rings again but nothing happens
- Support is hard to understand
- Problem not solved
- Cannot get out of contract without penalty
- No one at BT seems bothered
- App requires a reasonable signal
- Calls are crackling
- Calls keep merging with other calls
- Hear random people in the call
- Calls drop even with a very strong WiFi
- App doesn't ring when someone calls
- Miss calls in the app
- App doesn't keep up with IOS updates
- Problems within the app
- Mobile app is just a supplement
- Phone won't ring
- Sent to voicemail
- Costing money through loss of work
- Not receiving phone calls
- Call often drops immediately upon being answered
- Number of rings setting seemingly changes itself
- Simple task of ringing is hit and miss
- Makes it unusable
- System rarely works
- Miss calls
- Fiddlier to answer
- Frequently lose calls
- Often missed calls
- Voicemail messages are delayed
- System gets confused
- Lose call when answering on app
- Struggles with WiFi and 3G/4G switching
- Can't change ring tone or volume
- Can't call out from main office number
- Can't copy and paste from call log
- Too easy to accidentally trigger dialling
- Bluetooth hands-free doesn't work
- Cannot hear each other
- App performance is abysmal
- Can't make 'warm transfers'
- Can't get client back from hold
- Calls drop off daily
- Lose clients half through conversations
- Line crackles
- Becomes robotic
- Delay when chatting
- Calls don't come through
- Reluctant to assist with issues
- Integration with existing contacts issue
- Contacts listed under first name
Requested features
24 requests- Spell/grammar check on chat
- Improve basic functionality
- Add essential features
- Streamline the app
- Improve call handling
Show 19 moreShow fewer
- Make it less complicated
- Add SMS options
- Allow copy/paste numbers from phone/calendar
- Improve UI and navigation
- Add option to clear call log
- Improve contact display
- Add dark mode
- Improve video meeting integration with MS Office 365
- Add screen sharing in video meetings
- Improve ringtone options
- Allow changing ringtone and volume
- Allow calling from main office number
- Enable copy/paste from call log
- Add contacts to Google contacts
- Dedicated dial button
- Improve transfer functionality
- Add warm transfers
- Improve integration with existing contacts
- Allow calling from main office number
In-app purchases
AT&T Office@Hand
No in-app purchases
BT Cloud Work
No in-app purchases
