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AT&T Office@Hand

AT&T Office@Hand

by AT&T Services, Inc.

28 ratings
120 reviews
💼 Business
📊 Productivity
Free

Details

Released
February 1, 2011
Updated
October 6, 2026

Features

Developer

AT&T Services, Inc.
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About

This cloud-based communication platform unifies phone calls and video meetings for teams. It offers HD VoIP calling, SMS, and online fax with advanced call routing and customizable settings. Enjoy high-quality video collaboration for up to 200 participants, with screen sharing capabilities.

✓Unified cloud-based communications
✓HD VoIP calling and SMS
✓Online fax capabilities
✓Video meetings for up to 200 participants
✓Screen sharing from mobile or desktop
✓Advanced call routing and controls
Show original description

What users say about AT&T Office@Hand

Reviews of AT&T Office@Hand are mostly negative: the Business app is rated 2.0/5 from 28 App Store ratings. What users like most: separate work number on personal phone, call forwarding and transfer capabilities. Top complaints: frequent dropped calls and disconnections, audio quality issues and static. Summarized from real user reviews.

Positive things

  • 📱Separate work number on personal phone
  • 🔄Call forwarding and transfer capabilities
  • 📧Voicemail to email integration
  • 🎙️Call recording functionality
  • 💰Cost-effective compared to traditional systems
  • 🌐Remote work accessibility
  • 📞Multiple line management
  • ⏰Customizable call scheduling

Negative things

  • 🐛Frequent dropped calls and disconnections
  • 🔇Audio quality issues and static
  • 📵Calls don't ring or ring only once
  • 📨Text messaging failures and unavailability
  • 😤Poor customer service and support
  • 🔐Difficult account management and cancellation
  • ⚠️App crashes and freezes
  • 🔄Unreliable call notifications
  • 💳Billing issues and unexpected charges
  • 🎯Unintuitive user interface
  • 🔌Connection instability on cellular networks
  • 🚫Incoming calls interrupt active calls
  • 📱Bluetooth speaker auto-answer issues
See all reviews

What's New in AT&T Office@Hand

26.3.20

October 6, 2026

• Text-To-Speech Voice & Prompts • Company Fax Custom Cover Pages • Make IVR Menu Repeat Setting Configurable • Support Self-Service Custom Config for Yealink Desk Phones & WiFi Phones • Office@Hand App - AI Meetings • Video AI Notetaking • 300 Participant Support -All Packages • AIR (AI Receptionist) Pre-Built Setup from IVR • Number Porting / Migration Enhancements • AIA (AI Assistant) • AI Notes for Desk Phones

More

User reviews

Most RecentHighest RatedLowest Rated

Trash app

They maintain this app like a teenager maintains their bedroom. Just buggy and slow. Support team has no Americans just foreign people who try their best but can’t get it done.
I4I hate ATT 4L

Review

Needs more external app integration and Apple integration
EEph216

If I could rate negative star I would

Consistently down, poor ability to problem solve with access to help
Desk unavailable due to bad gateway
U9Unavailable 999

Amazing!

Love office@hand and all the nifty AI capabilities!
KKebm243

Amazing!

It’s July of 2026 and we LOVE our new Phone System. These old reviews need updating! Very impressive system!
Nn-i-4-n-i
See 115 more reviews

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User experience

🐞

Reported Bugs

19 issues

Unable to send SMS/text messages for extended periods

Bug

Calls show as connected but don't display in app

Bug

Proximity sensor doesn't mute during calls

Bug

App requires daily sign-in

Bug

Call forwarding button unresponsive (requires multiple app restarts)

Bug

Calls drop when phone is locked

Bug

Incoming calls show incorrect caller information

Bug

Voicemail notifications inconsistent or missing

Bug

Messages fail to sync between app and web

Bug

Admin functions return errors

Bug

Toggle icons display as blank squares

Bug

Active call status visibility lost after updates

Bug

Calls redirect to user's own number instead of outgoing

Bug

Contact list shows phone numbers without names

Bug

Audio cuts out during HD quality calls

Bug

Server connection errors prevent call functionality

Bug

Data loss after app updates

Bug

Staticky and garbled audio quality

Bug

Call quality degrades on cellular networks

Bug
✨

Requested Features

12 requests

Group text messaging capability

Feature

Unified call and text message thread view

Feature

Apple Watch support

Feature

Warm call transfer functionality

Feature

Easier admin settings in app

Feature

Resizable text input field

Feature

Call history and voicemail in single interface

Feature

Better contact management and duplicate prevention

Feature

Improved ringtone distinction

Feature

Ability to decline calls without continuous ringing

Feature

Online payment portal

Feature

In-app cancellation option

Feature

FAQ

What does AT&T Office@Hand do?

AT&T Office@Hand is a cloud-based business communication solution that unifies phone calls, video meetings, SMS, and online fax into a single application. It is designed to help teams communicate more clearly and collaborate more effectively, allowing users to work from anywhere.

What are the key features of AT&T Office@Hand?

Key features include HD VoIP calling with a single business identity, SMS and online fax capabilities, customizable call settings and routing, and HD video meetings for up to 200 participants. Users can also share their screens from mobile or desktop devices.

Is AT&T Office@Hand free to use?

The provided information indicates that the app has no in-app purchases or ads, suggesting a freemium model where core functionality might be free with potential for advanced features or higher capacities available through paid editions.

What kind of devices is AT&T Office@Hand compatible with?

The application works anywhere, enabling users to make and receive calls using their carrier minutes, Wi-Fi, or cellular data. It supports screen sharing from both mobile and desktop devices, indicating broad compatibility across platforms.

How can AT&T Office@Hand improve team collaboration?

By unifying various communication channels like phone calls, video meetings, SMS, and fax into one platform, it streamlines interactions. Features like advanced call routing and high-quality video conferencing with screen sharing facilitate seamless collaboration regardless of location.