If I could rate negative star I would
Consistently down, poor ability to problem solve with access to help
Desk unavailable due to bad gateway
Desk unavailable due to bad gateway
Amazing!
Love office@hand and all the nifty AI capabilities!
Amazing!
It’s July of 2026 and we LOVE our new Phone System. These old reviews need updating! Very impressive system!
Awful interface and the worst customer service
They got me to sign the contract, then took three days to get back with me after I electronically signed. I am the one that has to reach back out. Afterwards, it took two weeks for them to send me the welcome email after I had to reach out myself a couple times for an update. It felt very unprofessional that I had to do all the follow up. I was told they were having technical issues after I reached out and this went on for those two weeks. Immediately regretted signed the contract because we ere already off to a very unreliable start. We we finally got the welcome email to get our account set up and ported our number, the interface was not working with our company, they didn’t tell us how SMS would work prior to me signing the contract, and I felt very misled during the sales pitch that this would provide what we needed for our business. Afterwards I shopped around and needed to port my number out and I spoke with eight different people until eventually guided me to a chat that could try to help me. They make it extremely difficult for you to get out of there system. I didn’t even care about any fees for breaking contract at this point because the experience has been so awful. I was just ready to be out. You have to talk to at least 20 different people before you can even get any help. They have the worst customer service I have ever experienced and I have been with AT&T my entire life and they’ve always been very helpful when it came to our personal lines, but Office@Hand is awful. Do not get this. Please get the service elsewhere and save yourself the headache. All they wanna do is lock you into a 12 month contract and forget about you.
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Horrible
I have a small business and can NEVER forward calls as I was informed could. It’s useless phone system, do not buy.
