Months of Issues and Unreliable Support
Extremely disappointed with Nextiva. We have had ongoing issues since going live in April, and months later, the system still does not work as intended despite trying both Nextiva One and Next.
We have repeatedly received inaccurate or conflicting information, and I have spent countless hours on the phone and emailing support—including nearly every holiday weekend since go-live. After months of service failures, downtime, misinformation, and constant troubleshooting, Nextiva has become an operational problem rather than a reliable business communications solution.
We have repeatedly received inaccurate or conflicting information, and I have spent countless hours on the phone and emailing support—including nearly every holiday weekend since go-live. After months of service failures, downtime, misinformation, and constant troubleshooting, Nextiva has become an operational problem rather than a reliable business communications solution.
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1 star for every call missed
I check in to reviews everytime I’m logged out without warning, leading to a days missed calls and unhappy clients. The app is garbage and hasn’t changed. Switch to another service asap.
Awful
I’ve been using Nextiva for my very busy business since April 2026. I absolutely hate it. I’ve had enough and I’m switching to another service.
App is very buggy and slows.
Text messaging is awful… buggy and slow.
A LOT of calls come in, where there is no audio on the other side. So you have to hang up and dial them again….
Which is a big problem… because When a call come in… and you hang up, it takes about 1-2 min for the call to show in the call log. So let’s say you miss a call… and you want to dial them back.. you have to sit there and stare at app until the log updates.
So you missed a customer call and you have no idea who called for 1-2 minutes … which is enough time for your potential customer to dial the next competitor on the list.
When a text message comes in, you hit reply and type a message and when you hit send, it actually didn’t reply to sender and created its own new message and it says “not found” in sender… as if you sent it with no recipient.
While you’re on the phone with someone on speakerphone, it repeatedly comes out of speakerphone on its own… something that doesn’t happen if I’m on a regular phone call or WhatsApp call… so it’s not a sensor issue.. definitely a bug in the app.
Very disappointed with Nextiva. I’ve tried a couple of these for my business and Nextiva was by far the worst.
I can’t switch to a new service fast enough
App is very buggy and slows.
Text messaging is awful… buggy and slow.
A LOT of calls come in, where there is no audio on the other side. So you have to hang up and dial them again….
Which is a big problem… because When a call come in… and you hang up, it takes about 1-2 min for the call to show in the call log. So let’s say you miss a call… and you want to dial them back.. you have to sit there and stare at app until the log updates.
So you missed a customer call and you have no idea who called for 1-2 minutes … which is enough time for your potential customer to dial the next competitor on the list.
When a text message comes in, you hit reply and type a message and when you hit send, it actually didn’t reply to sender and created its own new message and it says “not found” in sender… as if you sent it with no recipient.
While you’re on the phone with someone on speakerphone, it repeatedly comes out of speakerphone on its own… something that doesn’t happen if I’m on a regular phone call or WhatsApp call… so it’s not a sensor issue.. definitely a bug in the app.
Very disappointed with Nextiva. I’ve tried a couple of these for my business and Nextiva was by far the worst.
I can’t switch to a new service fast enough
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So much inconsistency
Be careful, before getting this services. They increase price frequently and service quality goes down!!
Missed Calls
App logs out constantly - and then makes it impossible to log back in.
Get ready to miss many important business calls.
Get ready to miss many important business calls.
