Awful
I’ve been using Nextiva for my very busy business since April 2026. I absolutely hate it. I’ve had enough and I’m switching to another service.
App is very buggy and slows.
Text messaging is awful… buggy and slow.
A LOT of calls come in, where there is no audio on the other side. So you have to hang up and dial them again….
Which is a big problem… because When a call come in… and you hang up, it takes about 1-2 min for the call to show in the call log. So let’s say you miss a call… and you want to dial them back.. you have to sit there and stare at app until the log updates.
So you missed a customer call and you have no idea who called for 1-2 minutes … which is enough time for your potential customer to dial the next competitor on the list.
When a text message comes in, you hit reply and type a message and when you hit send, it actually didn’t reply to sender and created its own new message and it says “not found” in sender… as if you sent it with no recipient.
While you’re on the phone with someone on speakerphone, it repeatedly comes out of speakerphone on its own… something that doesn’t happen if I’m on a regular phone call or WhatsApp call… so it’s not a sensor issue.. definitely a bug in the app.
Very disappointed with Nextiva. I’ve tried a couple of these for my business and Nextiva was by far the worst.
I can’t switch to a new service fast enough
App is very buggy and slows.
Text messaging is awful… buggy and slow.
A LOT of calls come in, where there is no audio on the other side. So you have to hang up and dial them again….
Which is a big problem… because When a call come in… and you hang up, it takes about 1-2 min for the call to show in the call log. So let’s say you miss a call… and you want to dial them back.. you have to sit there and stare at app until the log updates.
So you missed a customer call and you have no idea who called for 1-2 minutes … which is enough time for your potential customer to dial the next competitor on the list.
When a text message comes in, you hit reply and type a message and when you hit send, it actually didn’t reply to sender and created its own new message and it says “not found” in sender… as if you sent it with no recipient.
While you’re on the phone with someone on speakerphone, it repeatedly comes out of speakerphone on its own… something that doesn’t happen if I’m on a regular phone call or WhatsApp call… so it’s not a sensor issue.. definitely a bug in the app.
Very disappointed with Nextiva. I’ve tried a couple of these for my business and Nextiva was by far the worst.
I can’t switch to a new service fast enough
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So much inconsistency
Be careful, before getting this services. They increase price frequently and service quality goes down!!
Missed Calls
App logs out constantly - and then makes it impossible to log back in.
Get ready to miss many important business calls.
Get ready to miss many important business calls.
Unusable
Can’t log in after recent update. Sits idle and does nothing.
Worst experience ever
Awful, one of the worst experiences I’ve had with a b2b company. No telling how much business we lost due to dealing with company. Between
-not being able to answer client calls FREQUENTLY
-to accidentally shutting off our phone account and taking a week to get it back online
I wish we hadn’t worked with them
-not being able to answer client calls FREQUENTLY
-to accidentally shutting off our phone account and taking a week to get it back online
I wish we hadn’t worked with them
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