Exceptional service
I relocated my business and contacted Nextiva for a virtual phone system. The customer service and professionalism has been exceptional. Works very well.
Unreliable
This app is incredibly inconsistent. Drops calls with full service. Doesn’t let me make calls sometimes. Just really disappointing
Not working out for me
I cannot make phone calls out once I leave my Wi-Fi. I’m using an iPhone 15 Pro. I have had several reps try to figure it out. Once I leave Wi-Fi call fails and says check my Internet connection. This happens every single time I leave my My Home home. My service is good. I’m able to make phone calls outside of the app and stream etc whatever.
I’m hoping someone will figure this out because it’s been a few months of this happening. The times that it does work outside of my Wi-Fi, which is very rare, but it happens and I get lucky but unfortunately, nobody can hear me as if I am in the middle of a rainforest but no service but that’s not the case on my end.
Aside from that everything else seems to be really well organized, and the people that work here are very nice. If we can get this to work, my review would be five stars and I would change it.
I’m hoping someone will figure this out because it’s been a few months of this happening. The times that it does work outside of my Wi-Fi, which is very rare, but it happens and I get lucky but unfortunately, nobody can hear me as if I am in the middle of a rainforest but no service but that’s not the case on my end.
Aside from that everything else seems to be really well organized, and the people that work here are very nice. If we can get this to work, my review would be five stars and I would change it.
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Sean Kemmy
This app is absolutely horrible! All calls I try to answer on my mobile get dropped, cannot call out, and texts constantly returned with error message. Resolution times of IT team are horrendous and it took me more time the resolve my latest issue than it took for the issue to reoccur. All and all horrible for doing business as I cannot use phone outside of office.
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DO NOT USE
this is the worst phone service I’ve ever had. Cannot get through to anyone on support ever. I’ve never spoken to a real person. The phone calls come through 3 times and the call forwarding doesn’t work. BE WARNED!! Save yourself the headache and go with any other service
