NextivaONE vs Dialpad
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NextivaONE
Establish a professional presence with a dedicated business phone number for calls and texts. Manage contacts, send SMS/MMS, and enjoy unlimited voice calling within the US and Canada. Offers free number porting and local/toll-free numbers.
- Dedicated business phone number
- Unlimited US/Canada calling
- Mobile texting (SMS/MMS)
- Contact management
- Business voicemail
- Free number porting
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Keep your work life separate from your personal life by getting a dedicated business phone number for calls, texts, and contact management. With NextivaONE, you can connect with your customers and team using unlimited voice calling within the US and Canada. Additionally, you can send texts using your business phone number. Key features include: * Unlimited calling (US and Canada) * Mobile texting (SMS/MMS) * Mobile contact management * Contacts integration * Business voicemail * Free number porting * Free local and toll-free numbers * 24/7 customer support Join over 100,000 Nextiva customers who rely on the most dependable network in the industry.
Dialpad
This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.
- Unified communication platform
- Cross-device call switching
- Automatic call transcription
- Rich contact profiles with CRM integration
- Remote call monitoring and coaching
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Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
Screenshots
Verdict
The clearest difference is ads: NextivaONE at none against Dialpad's shown. NextivaONE also leads on monetization model (free vs ad-supported). Dialpad's advantage is rating (4.6 vs 4.2) and review sentiment (34% vs 13%). On price, ratings volume, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Dialpad holds the better App Store score, 4.6 against 4.2. Both are backed by a comparable volume of ratings — 7.1K and 4.5K respectively. Written reviews point the same way: 13% of NextivaONE's written reviews are positive against 34% of Dialpad's.
NextivaONE ships an update every 3 weeks, Dialpad fortnightly. The most recent releases landed on September 20, 2026 and September 22, 2026 respectively.
| Parameter | NextivaONE | Dialpad |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (7.1K ratings) | 4.6 (4.5K ratings) — better |
| Positive reviews | 13.0% of reviews | 34.0% of reviews — better |
| Number of ratings | 7.1K — better | 4.5K |
| Update frequency | Every 3 weeks | Fortnightly — better |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 18.0 | 17.0 — better |
| Further details — not scored | ||
| Size | 136 MB | 335 MB |
| Age rating | 4+ | 4+ |
| Developer | Nextiva | Dialpad, Inc. |
Customer experience
NextivaONE
Dialpad
User reviews
NextivaONE
From 7.1K App Store ratingsWhat we love
- 🚀 Ease of use
- 👍 Accessibility
- 🔒 Call quality
Room to improve
- 🐛 Dropped calls
- 🐛 Missed notifications
- 🐛 Unreliable app performance
- 🐛 Buggy text messaging
- 🐛 Poor call transfer functionality
Dialpad
From 4.5K App Store ratingsWhat we love
- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution
Room to improve
- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support
Bugs and requests
NextivaONE
Reported bugs
4 issues- Calls not ringing on mobile device
- Inability to view voicemails and call history
- Frequent app crashes and freezes
- Sync issues between mobile and desktop apps
Requested features
4 requests- Improved call handling and management
- Enhanced text messaging capabilities
- Streamlined login and logout process
- Customizable app settings and defaults
Dialpad
Reported bugs
4 issues- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes
Requested features
4 requests- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription
In-app purchases
NextivaONE
No in-app purchases
Dialpad
No in-app purchases
