Dialpad vs Quo (formerly OpenPhone)
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Dialpad
This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.
- Unified communication platform
- Cross-device call switching
- Automatic call transcription
- Rich contact profiles with CRM integration
- Remote call monitoring and coaching
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Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
Quo (formerly OpenPhone)
This app provides a unified platform for business calls, texts, and customer information, enabling personalized customer relationships at scale. It features AI-powered call answering, flexible routing, and a mini CRM to ensure no customer is missed and to facilitate business growth.
- Unified calls, texts, and customer info
- Shared inboxes and internal notes
- Mini CRM with custom contact properties
- AI-powered 24/7 call answering
- Flexible call routing
- Scalable for business growth
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Never lose a customer with Quo. The only phone system that helps businesses continue to build personal customer relationships at scale. Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo brings calls, texts, and customer information together in one platform. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. Terms of use: https://www.quo.com/terms Privacy policy: https://www.quo.com/privacy
Screenshots
Verdict
The clearest difference is in-app purchases: Dialpad at none against Quo (formerly OpenPhone)'s 5. Quo (formerly OpenPhone)'s advantage is ads (none vs shown) and chart position (#52 vs unranked). On price, rating, review sentiment and ratings volume there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Quo (formerly OpenPhone) sells 5 in-app purchases, starting at $21.00 per month. Dialpad asks for nothing beyond the download.
Dialpad holds the better App Store score, 4.6 against 4.4. Both are backed by a comparable volume of ratings — 4.5K and 11K respectively. Written reviews split almost evenly too, at 34% and 34% positive.
Dialpad ships an update fortnightly, Quo (formerly OpenPhone) every 10 days. Both last shipped on September 28, 2026.
| Parameter | Dialpad | Quo (formerly OpenPhone) |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (4.5K ratings) — better | 4.4 (11K ratings) |
| Positive reviews | 34.0% of reviews | 34.0% of reviews |
| Number of ratings | 4.5K | 11K — better |
| Update frequency | Fortnightly | Every 10 days — better |
| Ads | Yes | No — better |
| In-app purchases | No — better | Yes |
| Monetization | Ad-supported — better | Free with in-app purchases |
| Best chart rank | — | #52 — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 335 MB | 133 MB |
| Age rating | 4+ | 4+ |
| Developer | Dialpad, Inc. | OpenPhone Technologies Inc |
Customer experience
Dialpad
Quo (formerly OpenPhone)
User reviews
Dialpad
From 4.5K App Store ratingsWhat we love
- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution
Room to improve
- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support
Quo (formerly OpenPhone)
From 11K App Store ratingsWhat we love
- 🚀 Great phone
- 👍 Fantastic App
- 👍 Great app!
- 👍 Great service
- 👍 Amazing!
Room to improve
- 🔇 Unable to mute individual numbers
- 🐛 SMS notifications don't alert sometimes
- 🔒 Forced to let AI read all of our messages
- 🔒 Scam
- 🔒 Complex Registration
Bugs and requests
Dialpad
Reported bugs
4 issues- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes
Requested features
4 requests- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription
Quo (formerly OpenPhone)
Reported bugs
20 issues- Messages don't always appear
- Does Not Work for SMS Verification
- Bad connection
- OTP malfunction
- Issues with calls showing as scam
Show 15 moreShow fewer
- Muffled sound quality
- Incorrect notifications
- Calls not ringing or going to voicemail
- Texts not sending
- Dropped calls
- Syncing issues with contacts
- Delayed notifications
- Ringtone issues
- Billing issues
- Account blocking
- Porting issues
- Inability to delete messages
- Call quality issues
- Number showing as spam
- Inability to search messages by number
Requested features
5 requests- Make it Conference Call option
- Custom Notification Tones
- Transfer Call & 3 Way
- Dark mode option
- Advanced analytics dashboard
In-app purchases
Dialpad
No in-app purchases
Quo (formerly OpenPhone)
- Starter Plan7 Days trial$21.001 Month
- Starter Plan - 2 Numbers$26.001 Month
- Starter Plan - 3 Numbers$31.001 Month
Show 2 moreShow fewer
- Starter Plan - 4 Numbers$51.991 Month
- Starter Plan - 5 Numbers$64.991 Month
Questions
Is Dialpad free?
Is Quo (formerly OpenPhone) free?
Which has better reviews, Dialpad or Quo (formerly OpenPhone)?
Do Dialpad or Quo (formerly OpenPhone) have ads?
Which is updated more often, Dialpad or Quo (formerly OpenPhone)?
Other comparisons
