Comparison

8x8 Work vs Dialpad

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

8x8 Work

This app consolidates business communication tools into a single, user-friendly mobile interface. It offers secure voice calls, high-definition video meetings, and team chat functionalities to keep professionals connected and productive from any location.

Highlights
  • All-in-one business communications
  • Professional calls with privacy
  • Effortless HD video meetings
  • Smarter team messaging
  • Screen sharing and recording
  • Business texting
Features
Read full description

Work smarter. Wherever you are. The 8x8 Work app for iPhone puts your business communications in your pocket—secure voice calls, HD video meetings, and team chat, all in one beautifully streamlined app. Whether in back-to-back meetings or between coffee breaks, 8x8 Work keeps you seamlessly connected. From the first call to the final sign-off of the day, stay productive and professional, no matter where work takes you. Why iPhone users love 8x8 Work: +All-in-one business comms Make and receive business calls, start video meetings, and chat with teammates—all from one intuitive interface. +Professional calls, personal privacy Use your business number to call or text—without revealing your personal phone number. +Effortless video meetings Launch HD video meetings with a tap, record sessions, or go live on YouTube to reach a wider audience. +Smarter messaging Create public or private chat rooms, share files, @mention teammates, and see who’s available in real time. +Admin-approved IT teams get consistent control across locations—from corner offices to kitchen tables. Top features +HD audio and video calling from your iPhone +Instant meeting hosting with screen sharing and recording +Business texting and team chat with file sharing and presence +Customizable business hours and call handling +Reliable performance on Wi-Fi or cellular Ready to go? Requires an 8x8 X Series subscription. Need help? Visit 8x8 iOS Support: https://support.8x8.com/cloud-phone-service/voice/work-mobile

About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

Screenshots

8x8 Work4 screens
Dialpad4 screens

Verdict

The call

The clearest difference is rating: Dialpad at 4.6 against 8x8 Work's 3.8. Dialpad also leads on monetization model (ad-supported vs subscription). 8x8 Work's advantage is ads (none vs shown) and review sentiment (50% vs 34%). On price, ratings volume, update cadence and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Dialpad holds the better App Store score, 4.6 against 3.8. Both are backed by a comparable volume of ratings — 8.6K and 4.5K respectively. Written reviews complicate that: 50% of 8x8 Work's written reviews are positive against 34% of Dialpad's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

8x8 Work ships an update monthly, Dialpad fortnightly. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

Scorecard4 real differences · 6 level
8x8 Work versus Dialpad: the parameters behind the verdict, then further details
Parameter8x8 WorkDialpad
PriceFreeFree
Rating3.8 (8.6K ratings)4.6 (4.5K ratings) — better
Positive reviews50.0% of reviews — better34.0% of reviews
Number of ratings8.6K — better4.5K
Update frequencyMonthlyFortnightly — better
AdsNo — betterYes
In-app purchasesNoNo
MonetizationSubscriptionAd-supported — better
DevicesiPhone, iPadiPhone, iPad
Requires iOS17.417.0 — better
Further details — not scored
Size204 MB335 MB
Age rating4+4+
Developer8x8, Inc.Dialpad, Inc.

Customer experience

8x8 Work

All ratings8,649 ratings
Positive67.6%
Neutral5.3%
Negative27.0%
Written reviews566 reviews
Positive50.0%
Neutral9.4%
Negative40.6%

Dialpad

All ratings4,543 ratings
Positive89.6%
Neutral3.1%
Negative7.4%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

Bugs and requests

8x8 Work

Not enough reviews yet to summarise bugs or requests.

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

In-app purchases

None

8x8 Work

No in-app purchases

None

Dialpad

No in-app purchases

Questions

Is 8x8 Work free?
8x8 Work is free to download, with no in-app purchases.
Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Which has better reviews, 8x8 Work or Dialpad?
Dialpad is rated higher. 8x8 Work averages 3.8 out of 5 from 8.6K ratings, while Dialpad averages 4.6 from 4.5K ratings.
Do 8x8 Work or Dialpad have ads?
Dialpad shows ads; 8x8 Work does not.
Which is updated more often, 8x8 Work or Dialpad?
8x8 Work ships an update monthly, and Dialpad fortnightly. Most recently, 8x8 Work was updated on September 24, 2026 and Dialpad on September 22, 2026.

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