8x8 Work vs Dialpad
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
8x8 Work
This app consolidates business communication tools into a single, user-friendly mobile interface. It offers secure voice calls, high-definition video meetings, and team chat functionalities to keep professionals connected and productive from any location.
- All-in-one business communications
- Professional calls with privacy
- Effortless HD video meetings
- Smarter team messaging
- Screen sharing and recording
- Business texting
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Work smarter. Wherever you are. The 8x8 Work app for iPhone puts your business communications in your pocket—secure voice calls, HD video meetings, and team chat, all in one beautifully streamlined app. Whether in back-to-back meetings or between coffee breaks, 8x8 Work keeps you seamlessly connected. From the first call to the final sign-off of the day, stay productive and professional, no matter where work takes you. Why iPhone users love 8x8 Work: +All-in-one business comms Make and receive business calls, start video meetings, and chat with teammates—all from one intuitive interface. +Professional calls, personal privacy Use your business number to call or text—without revealing your personal phone number. +Effortless video meetings Launch HD video meetings with a tap, record sessions, or go live on YouTube to reach a wider audience. +Smarter messaging Create public or private chat rooms, share files, @mention teammates, and see who’s available in real time. +Admin-approved IT teams get consistent control across locations—from corner offices to kitchen tables. Top features +HD audio and video calling from your iPhone +Instant meeting hosting with screen sharing and recording +Business texting and team chat with file sharing and presence +Customizable business hours and call handling +Reliable performance on Wi-Fi or cellular Ready to go? Requires an 8x8 X Series subscription. Need help? Visit 8x8 iOS Support: https://support.8x8.com/cloud-phone-service/voice/work-mobile
Dialpad
This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.
- Unified communication platform
- Cross-device call switching
- Automatic call transcription
- Rich contact profiles with CRM integration
- Remote call monitoring and coaching
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Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
Screenshots
Verdict
The clearest difference is rating: Dialpad at 4.6 against 8x8 Work's 3.8. Dialpad also leads on monetization model (ad-supported vs subscription). 8x8 Work's advantage is ads (none vs shown) and review sentiment (50% vs 34%). On price, ratings volume, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Dialpad holds the better App Store score, 4.6 against 3.8. Both are backed by a comparable volume of ratings — 8.6K and 4.5K respectively. Written reviews complicate that: 50% of 8x8 Work's written reviews are positive against 34% of Dialpad's, so the app with the better star average is not the one people write more warmly about.
8x8 Work ships an update monthly, Dialpad fortnightly. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | 8x8 Work | Dialpad |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (8.6K ratings) | 4.6 (4.5K ratings) — better |
| Positive reviews | 50.0% of reviews — better | 34.0% of reviews |
| Number of ratings | 8.6K — better | 4.5K |
| Update frequency | Monthly | Fortnightly — better |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Subscription | Ad-supported — better |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.4 | 17.0 — better |
| Further details — not scored | ||
| Size | 204 MB | 335 MB |
| Age rating | 4+ | 4+ |
| Developer | 8x8, Inc. | Dialpad, Inc. |
Customer experience
8x8 Work
Dialpad
Bugs and requests
8x8 Work
Not enough reviews yet to summarise bugs or requests.
Dialpad
Reported bugs
4 issues- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes
Requested features
4 requests- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription
In-app purchases
8x8 Work
No in-app purchases
Dialpad
No in-app purchases







