Poor response
So unhappy. Major complaints from customers not being able to get through
Login Issues
I have the worst time trying to authenticate through this app. I have to close and reopen 4 times just to login. This is not user friendly for me, personally.
Bad signal
Bad connection
The app has improved greatly over time.
I think I am having better luck with this app after some help from 8x8 technical support. They are fantastic and patient. Previously too many calls would not come through smoothly but now it works much better. Over time the product continues to improve.
Unable to Reply to Verification Texts – Major Issue
Currently, the mobile app does not allow users to send or reply to text messages when the sender is not a standard 10-digit phone number, and this is causing serious problems.
For example, I use Capital One Bank. Whenever I try to add a recipient to send a payment, Capital One sends a verification text asking me to reply “YES” or “NO.” However, your app does not allow responses to short-code or non-standard numbers, making it impossible to complete the verification process.
I have run into this issue with multiple accounts and services that rely on SMS confirmations. Many banks, businesses, and service providers use short-code numbers for security and verification purposes, and the inability to respond makes the messaging feature unreliable for business and personal use.
This is a critical functionality that should work without limitations. The experience has been very frustrating, and I am seriously considering porting my number back to another carrier because of this issue.
Please address this as soon as possible.
For example, I use Capital One Bank. Whenever I try to add a recipient to send a payment, Capital One sends a verification text asking me to reply “YES” or “NO.” However, your app does not allow responses to short-code or non-standard numbers, making it impossible to complete the verification process.
I have run into this issue with multiple accounts and services that rely on SMS confirmations. Many banks, businesses, and service providers use short-code numbers for security and verification purposes, and the inability to respond makes the messaging feature unreliable for business and personal use.
This is a critical functionality that should work without limitations. The experience has been very frustrating, and I am seriously considering porting my number back to another carrier because of this issue.
Please address this as soon as possible.
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