8x8 Work vs Salesforce
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
8x8 Work
This app consolidates business communication tools into a single, user-friendly mobile interface. It offers secure voice calls, high-definition video meetings, and team chat functionalities to keep professionals connected and productive from any location.
- All-in-one business communications
- Professional calls with privacy
- Effortless HD video meetings
- Smarter team messaging
- Screen sharing and recording
- Business texting
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Work smarter. Wherever you are. The 8x8 Work app for iPhone puts your business communications in your pocket—secure voice calls, HD video meetings, and team chat, all in one beautifully streamlined app. Whether in back-to-back meetings or between coffee breaks, 8x8 Work keeps you seamlessly connected. From the first call to the final sign-off of the day, stay productive and professional, no matter where work takes you. Why iPhone users love 8x8 Work: +All-in-one business comms Make and receive business calls, start video meetings, and chat with teammates—all from one intuitive interface. +Professional calls, personal privacy Use your business number to call or text—without revealing your personal phone number. +Effortless video meetings Launch HD video meetings with a tap, record sessions, or go live on YouTube to reach a wider audience. +Smarter messaging Create public or private chat rooms, share files, @mention teammates, and see who’s available in real time. +Admin-approved IT teams get consistent control across locations—from corner offices to kitchen tables. Top features +HD audio and video calling from your iPhone +Instant meeting hosting with screen sharing and recording +Business texting and team chat with file sharing and presence +Customizable business hours and call handling +Reliable performance on Wi-Fi or cellular Ready to go? Requires an 8x8 X Series subscription. Need help? Visit 8x8 iOS Support: https://support.8x8.com/cloud-phone-service/voice/work-mobile
Salesforce
Access the world's leading CRM platform from your mobile device. Manage your business with real-time data, personalized dashboards, and secure access to critical information from anywhere. Stay updated with custom notifications to drive business growth.
- Personalized dashboard (Mobile Home)
- Access and update business data
- Mobile-optimized Lightning apps
- Enterprise-grade security
- Custom push notifications
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Run your business from your iPhone or iPad with the Salesforce mobile app. Access the power of the world’s #1 CRM platform from the palm of your hands and transform your business with real-time data and mobile-tailored Lightning apps. Start instantly with Mobile Home Kickstart your day with a personalized dashboard of cards that surfaces your favorite reports, lists, tasks, events, and more. Access your data from anywhere With an entire platform of mobile-optimized Lightning components and apps available at your fingertips, you can work across Salesforce clouds and industries to quickly access and update critical business data from anywhere. Work safely and securely Built-in, enterprise-grade, app security protects your data in transit and on device while using the world’s most trusted cloud platform. Stay even more protected and compliant with granular security policies enabled by your business using Enhanced Mobile App Security and Compliance. Stay engaged With custom push notifications tailored to your workflows, you can receive updates about your business data the moment they happen — powered by Notification Builder. Install Salesforce Mobile to start running your business on your iPhone or iPad today!
Screenshots
Verdict
The clearest difference is rating: Salesforce at 4.8 against 8x8 Work's 3.8. Salesforce also leads on monetization model (freemium vs subscription) and ratings volume (353K vs 8.6K). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Salesforce holds the better App Store score, 4.8 against 3.8. That said, the two scores are not equally well evidenced: Salesforce has 353K ratings behind it against 8.6K, so its average is the more settled of the two. Written reviews complicate that: 50% of 8x8 Work's written reviews are positive against 49% of Salesforce's, so the app with the better star average is not the one people write more warmly about.
8x8 Work ships an update monthly, Salesforce fortnightly. Both last shipped on September 24, 2026.
| Parameter | 8x8 Work | Salesforce |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (8.6K ratings) | 4.8 (353K ratings) — better |
| Positive reviews | 50.0% of reviews — better | 48.9% of reviews |
| Number of ratings | 8.6K | 353K — better |
| Update frequency | Monthly | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Freemium — better |
| Best chart rank | — | #124 — better |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.4 — better | 18.0 |
| Further details — not scored | ||
| Size | 204 MB | 370 MB |
| Age rating | 4+ | 4+ |
| Developer | 8x8, Inc. | salesforce.com |
Customer experience
8x8 Work
Salesforce
Bugs and requests
8x8 Work
Not enough reviews yet to summarise bugs or requests.
Salesforce
Reported bugs
3 issues- Inability to view cases and records
- Inconsistent data sync between mobile and desktop
- Timesheet and note-taking features not working properly
Requested features
4 requests- Improved mobile-optimized UI
- Offline functionality
- Better integration with other apps
- Enhanced reporting and analytics
In-app purchases
8x8 Work
No in-app purchases
Salesforce
No in-app purchases









