Comparison

8x8 Work vs Salesforce

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

8x8 Work

This app consolidates business communication tools into a single, user-friendly mobile interface. It offers secure voice calls, high-definition video meetings, and team chat functionalities to keep professionals connected and productive from any location.

Highlights
  • All-in-one business communications
  • Professional calls with privacy
  • Effortless HD video meetings
  • Smarter team messaging
  • Screen sharing and recording
  • Business texting
Features
Read full description

Work smarter. Wherever you are. The 8x8 Work app for iPhone puts your business communications in your pocket—secure voice calls, HD video meetings, and team chat, all in one beautifully streamlined app. Whether in back-to-back meetings or between coffee breaks, 8x8 Work keeps you seamlessly connected. From the first call to the final sign-off of the day, stay productive and professional, no matter where work takes you. Why iPhone users love 8x8 Work: +All-in-one business comms Make and receive business calls, start video meetings, and chat with teammates—all from one intuitive interface. +Professional calls, personal privacy Use your business number to call or text—without revealing your personal phone number. +Effortless video meetings Launch HD video meetings with a tap, record sessions, or go live on YouTube to reach a wider audience. +Smarter messaging Create public or private chat rooms, share files, @mention teammates, and see who’s available in real time. +Admin-approved IT teams get consistent control across locations—from corner offices to kitchen tables. Top features +HD audio and video calling from your iPhone +Instant meeting hosting with screen sharing and recording +Business texting and team chat with file sharing and presence +Customizable business hours and call handling +Reliable performance on Wi-Fi or cellular Ready to go? Requires an 8x8 X Series subscription. Need help? Visit 8x8 iOS Support: https://support.8x8.com/cloud-phone-service/voice/work-mobile

About

Salesforce

Access the world's leading CRM platform from your mobile device. Manage your business with real-time data, personalized dashboards, and secure access to critical information from anywhere. Stay updated with custom notifications to drive business growth.

Highlights
  • Personalized dashboard (Mobile Home)
  • Access and update business data
  • Mobile-optimized Lightning apps
  • Enterprise-grade security
  • Custom push notifications
Features
Currently charting
Read full description

Run your business from your iPhone or iPad with the Salesforce mobile app. Access the power of the world’s #1 CRM platform from the palm of your hands and transform your business with real-time data and mobile-tailored Lightning apps. Start instantly with Mobile Home Kickstart your day with a personalized dashboard of cards that surfaces your favorite reports, lists, tasks, events, and more. Access your data from anywhere With an entire platform of mobile-optimized Lightning components and apps available at your fingertips, you can work across Salesforce clouds and industries to quickly access and update critical business data from anywhere. Work safely and securely Built-in, enterprise-grade, app security protects your data in transit and on device while using the world’s most trusted cloud platform. Stay even more protected and compliant with granular security policies enabled by your business using Enhanced Mobile App Security and Compliance. Stay engaged With custom push notifications tailored to your workflows, you can receive updates about your business data the moment they happen — powered by Notification Builder. Install Salesforce Mobile to start running your business on your iPhone or iPad today!

Screenshots

8x8 Work4 screens
Salesforce4 screens

Verdict

The call

The clearest difference is rating: Salesforce at 4.8 against 8x8 Work's 3.8. Salesforce also leads on monetization model (freemium vs subscription) and ratings volume (353K vs 8.6K). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Salesforce holds the better App Store score, 4.8 against 3.8. That said, the two scores are not equally well evidenced: Salesforce has 353K ratings behind it against 8.6K, so its average is the more settled of the two. Written reviews complicate that: 50% of 8x8 Work's written reviews are positive against 49% of Salesforce's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

8x8 Work ships an update monthly, Salesforce fortnightly. Both last shipped on September 24, 2026.

Scorecard4 real differences · 7 level
8x8 Work versus Salesforce: the parameters behind the verdict, then further details
Parameter8x8 WorkSalesforce
PriceFreeFree
Rating3.8 (8.6K ratings)4.8 (353K ratings) — better
Positive reviews50.0% of reviews — better48.9% of reviews
Number of ratings8.6K353K — better
Update frequencyMonthlyFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionFreemium — better
Best chart rank—#124 — better
DevicesiPhone, iPadiPhone, iPad
Requires iOS17.4 — better18.0
Further details — not scored
Size204 MB370 MB
Age rating4+4+
Developer8x8, Inc.salesforce.com

Customer experience

8x8 Work

All ratings8,649 ratings
Positive67.6%
Neutral5.3%
Negative27.0%
Written reviews566 reviews
Positive50.0%
Neutral9.4%
Negative40.6%

Salesforce

All ratings352,706 ratings
Positive94.7%
Neutral4.0%
Negative1.3%
Written reviews593 reviews
Positive48.9%
Neutral9.1%
Negative42.0%

Bugs and requests

8x8 Work

Not enough reviews yet to summarise bugs or requests.

Salesforce

Reported bugs

3 issues
  • Inability to view cases and records
  • Inconsistent data sync between mobile and desktop
  • Timesheet and note-taking features not working properly

Requested features

4 requests
  • Improved mobile-optimized UI
  • Offline functionality
  • Better integration with other apps
  • Enhanced reporting and analytics

In-app purchases

None

8x8 Work

No in-app purchases

None

Salesforce

No in-app purchases

Questions

Is 8x8 Work free?
8x8 Work is free to download, with no in-app purchases.
Is Salesforce free?
Salesforce is free to download, with no in-app purchases.
Which has better reviews, 8x8 Work or Salesforce?
Salesforce is rated higher. 8x8 Work averages 3.8 out of 5 from 8.6K ratings, while Salesforce averages 4.8 from 353K ratings.
Do 8x8 Work or Salesforce have ads?
Neither 8x8 Work nor Salesforce shows ads.
Which is updated more often, 8x8 Work or Salesforce?
8x8 Work ships an update monthly, and Salesforce fortnightly. Most recently, 8x8 Work was updated on September 24, 2026 and Salesforce on September 24, 2026.

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