Salesforce User Reviews

Customer Experience

Positive experience48.3% of reviews
Neutral9.6% of reviews
Negative experience42.1% of reviews

~ Based on 603 written reviews from the US App Store.

What users say

Is Salesforce Safe?

Salesforce appears safe based on user ratings. AppsHunter Safety Score for Salesforce is 96/100.

This assessment is based on 353,762 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.7% of ratings point to a safe experience
4.0% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 353,762 App Store ratings for Salesforce.

Is Salesforce Legit?

Salesforce appears to be a legitimate app. AppsHunter Legitimacy Score for Salesforce is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

0/0. Would not reccomend

Genuinely the worst sales app. Constant bugs, not user friendly, extremely outdated and feels cheap. Would not recommend to anybody.

Mobile interface not good

Mobile interface not good

I liked it better before the recent changes

Can we go back to the old way?

Absolute trash!!!

This app is absolutely useless never works sits there loading what a useless app I hate how my company is starting to switch to this abomination of a sales app 2 monkeys would’ve made a better app than this if you’re a new business owner or have a business I highly recommend steering clear from this absolute disaster it’ll run your business into the ground!!!!
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Issues when using Passkeys

Really useful app, but cannot login when using a passkey for MFA that is stored on the same device. Using the web browser on iPhone isn’t an option either, as lightning experience is not supported. Please fix.

Luv

Yay sfdc

It’s a crasher

Never opens successfully on the first or second try…. This app is an embarrassment to all apps

Glitchy, Slow, Professional Time Waster

It’s unbelievable to me how glitchy this app is considering this is a $200 billion company with revenue of $42 billion a year. I have been having issues with this application for years now and finally got fed up enough to go out of my way and vent a little bit. I work in outside sales and have never had an application waste as much time as the Salesforce app does. I should be getting paid just to use this thing but unfortunately, my company uses their platform so now I am stuck. I am thinking about using a GPT to help me write a CRM App that would work better and more consistently. I am beyond frustrated and would not recommend to any company whose sales people are predominantly outside.
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Worst UX ever

Terrible

Verify your identity button doesn’t work and doesn’t load anything…

Verify your identity button is completely broken so impossible to use…

Angebote per PDF in der mobilen Version

Als zukünftiges Upgrade wäre das versenden von Angeboten per PDF in der mobilen Version via IPhone/IPad sehr hilfreich. Auch die Maske der Angebotsbearbeitung sollte in der mobilen Version einfacher und ähnlicher der Desktop-Version sein :)

Issues with the app

My main complaint is that ever time I sign in with a custom domain, it will sign me out and never allow me to sign back in. I have to reinstall the app every time I want to sign in this is ridiculous

Useless

After Salesforce themselves prompted me to secure my account with a passkey, their own mobile app is incapable of prompting my OS to retrieve and use my passkey to log in. I don’t know why they would aggressively move users towards passkeys if their own apps don’t support them correctly.

Now I can’t use Salesforce on phone at all 🤦‍♂️.
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Issue

Have to delete and reload every time I have to use it and it’s every week

Worse than Nothing

Most features and links do not work. I follow a link and get a blank page loaded where there should be documents and/or text. Miserable.

Salesforce

The more I use the app on my phone am getting better on navigating and having a better understanding experience.

Practicality

Functionality and Flow of the Salesforce App are, understandably, designed to meet the needs of the desktop as well as the mobile Users. From a mobile User POV, there are screen actions that are not efficient. Scrolling under the Details directory, then clicking "see more," then scrolling again to determine the nature of the Work Order is far from logistically appropriate. There's more. But this describes a pattern of logic that's built into the app at the developer level.
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Rubbish

Difficult to believe it is this bad by accident.

First time using this at my new company

It’s been about four or five years since I used Salesforce mobile and that was with my old company. Absolutely love the intuitiveness and the ease of use. I was able to safely and legally make several calls on a recent business trip. Keep innovating!

Why do I have to constantly delete the app?

I have to constantly delete the app multiple times and reinstall it just to use it for one day. I don’t exactly know what’s going on, but I have to use this for work every single day and it’s very time-consuming for me to have to delete and re-download every single other day so if you could please reach out to me so we could try to figure what’s going on if it’s just my phone or what it is
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