Salesforce vs Dialpad
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Salesforce
Access the world's leading CRM platform from your mobile device. Manage your business with real-time data, personalized dashboards, and secure access to critical information from anywhere. Stay updated with custom notifications to drive business growth.
- Personalized dashboard (Mobile Home)
- Access and update business data
- Mobile-optimized Lightning apps
- Enterprise-grade security
- Custom push notifications
Read full descriptionHide full description
Run your business from your iPhone or iPad with the Salesforce mobile app. Access the power of the world’s #1 CRM platform from the palm of your hands and transform your business with real-time data and mobile-tailored Lightning apps. Start instantly with Mobile Home Kickstart your day with a personalized dashboard of cards that surfaces your favorite reports, lists, tasks, events, and more. Access your data from anywhere With an entire platform of mobile-optimized Lightning components and apps available at your fingertips, you can work across Salesforce clouds and industries to quickly access and update critical business data from anywhere. Work safely and securely Built-in, enterprise-grade, app security protects your data in transit and on device while using the world’s most trusted cloud platform. Stay even more protected and compliant with granular security policies enabled by your business using Enhanced Mobile App Security and Compliance. Stay engaged With custom push notifications tailored to your workflows, you can receive updates about your business data the moment they happen — powered by Notification Builder. Install Salesforce Mobile to start running your business on your iPhone or iPad today!
Dialpad
This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.
- Unified communication platform
- Cross-device call switching
- Automatic call transcription
- Rich contact profiles with CRM integration
- Remote call monitoring and coaching
Read full descriptionHide full description
Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
Screenshots
Verdict
The clearest difference is ads: Salesforce at none against Dialpad's shown. Salesforce also leads on ratings volume (353K vs 4.5K) and review sentiment (49% vs 34%). Dialpad's advantage is monetization model (ad-supported vs freemium). On price, update cadence, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Salesforce holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: Salesforce has 353K ratings behind it against 4.5K, so its average is the more settled of the two. Written reviews point the same way: 49% of Salesforce's written reviews are positive against 34% of Dialpad's.
Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | Salesforce | Dialpad |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (353K ratings) — better | 4.6 (4.5K ratings) |
| Positive reviews | 48.9% of reviews — better | 34.0% of reviews |
| Number of ratings | 353K — better | 4.5K |
| Update frequency | Fortnightly | Fortnightly |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Freemium | Ad-supported — better |
| Best chart rank | #130 — better | — |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 18.0 | 17.0 — better |
| Further details — not scored | ||
| Size | 370 MB | 335 MB |
| Age rating | 4+ | 4+ |
| Developer | salesforce.com | Dialpad, Inc. |
Customer experience
Salesforce
Dialpad
User reviews
Salesforce
From 353K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Convenient mobile access
- 💡 Great for sales management
- 👍 Comprehensive functionality
Room to improve
- 🐛 Frequent crashes and bugs
- 🕰️ Slow performance and loading times
- 🤔 Confusing navigation and UI
- 🔒 Issues with authentication and login
Dialpad
From 4.5K App Store ratingsWhat we love
- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution
Room to improve
- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support
Bugs and requests
Salesforce
Reported bugs
3 issues- Inability to view cases and records
- Inconsistent data sync between mobile and desktop
- Timesheet and note-taking features not working properly
Requested features
4 requests- Improved mobile-optimized UI
- Offline functionality
- Better integration with other apps
- Enhanced reporting and analytics
Dialpad
Reported bugs
4 issues- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes
Requested features
4 requests- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription
In-app purchases
Salesforce
No in-app purchases
Dialpad
No in-app purchases









