Poor response
So unhappy. Major complaints from customers not being able to get through
Login Issues
I have the worst time trying to authenticate through this app. I have to close and reopen 4 times just to login. This is not user friendly for me, personally.
Bad signal
Bad connection
The app has improved greatly over time.
I think I am having better luck with this app after some help from 8x8 technical support. They are fantastic and patient. Previously too many calls would not come through smoothly but now it works much better. Over time the product continues to improve.
Unable to Reply to Verification Texts – Major Issue
Currently, the mobile app does not allow users to send or reply to text messages when the sender is not a standard 10-digit phone number, and this is causing serious problems.
For example, I use Capital One Bank. Whenever I try to add a recipient to send a payment, Capital One sends a verification text asking me to reply “YES” or “NO.” However, your app does not allow responses to short-code or non-standard numbers, making it impossible to complete the verification process.
I have run into this issue with multiple accounts and services that rely on SMS confirmations. Many banks, businesses, and service providers use short-code numbers for security and verification purposes, and the inability to respond makes the messaging feature unreliable for business and personal use.
This is a critical functionality that should work without limitations. The experience has been very frustrating, and I am seriously considering porting my number back to another carrier because of this issue.
Please address this as soon as possible.
For example, I use Capital One Bank. Whenever I try to add a recipient to send a payment, Capital One sends a verification text asking me to reply “YES” or “NO.” However, your app does not allow responses to short-code or non-standard numbers, making it impossible to complete the verification process.
I have run into this issue with multiple accounts and services that rely on SMS confirmations. Many banks, businesses, and service providers use short-code numbers for security and verification purposes, and the inability to respond makes the messaging feature unreliable for business and personal use.
This is a critical functionality that should work without limitations. The experience has been very frustrating, and I am seriously considering porting my number back to another carrier because of this issue.
Please address this as soon as possible.
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Really good
good voice quality
Bad signal
Bad connection
Mediocre at best
Particularly when using the service on a cell phone. Calls stop often. Earphones have to be enabled for each call.
Desktop software has to be reinstalled on a Mac each time you do a restart on the computer. I’d use a different service if I could.
Desktop software has to be reinstalled on a Mac each time you do a restart on the computer. I’d use a different service if I could.
A bad app
We were forced to switch to this app at work and it is objectively worse than zoom. Less functionality, less intuitive, less accessible, just less. I do not recommend this app at all
Unresolved problems
1. SMS registration
2. End of Life Error Message
3. On hold an extremely long time for customer support
4. Otto can’t help
2. End of Life Error Message
3. On hold an extremely long time for customer support
4. Otto can’t help
Often temperamental
Can be tempremental. Often calls transferred get cut off. Often need to shut and re load app to work.
Terrible
Phone calls drop and terrible reception
Phone ringing issues
Issue when people call me on the app. Phone doesn’t ring and just comes up with missed call. Others have the same issue. Difficult to fix!
Fills call log with 8x8 calls making personal call history unusable
The setting for “view call history” is turned off in 8x8 yet it still decides to show up in phones call history. Makes my personal call history unusable apps garbage.
CMHSW
Great I’m enjoying everything about this lovely app. Thank you
Easy to use
8×8 is great for me when I am on the go. Very easy to use and very user-friendly!
Easy to use
Love it
8x8
I miss phone calls and messages all the time because you cannot change the volume on this app.
Terrible customer service.
It is impossible to speak with a live person and Ai is not solving my issue which is a consistent issue.
Easy to use
Easy to use across multiple devices.
