great app in theory, riddled with bugs
phantom notifications that won’t go away and laughably-inaccurate voice transcriptions
They STOLE my phone number
These people are pure scamming thieves. They stole my phone number I ported in and had for over TWENTY YEARS!!
NEVER do business with these people!!
NEVER do business with these people!!
Not Reliable
This company sucks. Customer service is non existent and the numbers are always glitching out and shutting down. Not reliable. Do not use for business!
Terrible Customer Service & User Interface…
I was looking for a reliable internet calling app. When properly working this app has pretty decent quality calls. However, I attempted to recharge my service and the option isn’t properly presenting in app and “customer service” said they’d forward it to the billing team but almost a week later there still hasn’t been resolution. Additionally, they charge full price for the subscription but limit calls to 3 a day of an i.d. is not loaded. Whom in their right mind wants to give sensitive information to a 3rd party app and a non regulated company? It’s a ridiculous request.
The appropriate thing to is to set a date limit (90, 180, etc) and if things are not verified in that way then cut all service but don’t have people paying full price for a service and then restricting the service, that is criminal.
Also, customer service can take anywhere from a few days to several weeks to get back to you. If there’s a matter expect to recieve half responses or no response at all.
Their internal ui is different than ours. They sent me screenshots for a ui that is not present on their site or in the app. All not useful at all and the problem remains unresolved.
I’ll be looking for a much better app with more pristine delivery and customer care
The appropriate thing to is to set a date limit (90, 180, etc) and if things are not verified in that way then cut all service but don’t have people paying full price for a service and then restricting the service, that is criminal.
Also, customer service can take anywhere from a few days to several weeks to get back to you. If there’s a matter expect to recieve half responses or no response at all.
Their internal ui is different than ours. They sent me screenshots for a ui that is not present on their site or in the app. All not useful at all and the problem remains unresolved.
I’ll be looking for a much better app with more pristine delivery and customer care
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Unprofessional
I would not use this company if you depend on a correct and timely service. This company has cost me money and time I cannot get back. Beware!
api is really good
better than all the others imo
One of the worst call services
Chooses when it wants to work
No customer support exist
Ported my number , it was scheduled , then port out was completed from current carrier but QUO still shows pending port and now losing business because customers can’t reach , also no support exist except chat bots and voice bots .
Response from developer
Hi Sachin, we're sorry to hear that you feel this way. That’s certainly not the experience we want anyone to have. We have reviewed your ticket, and the Porting team has updated you about your case. They are currently working with your current carrier to identify what happened. Please feel free to respond to the ticket if you have any questions.
Randomly Stops Working- Wanting to upgrade
When app was openphone, it seemed to work fine. Changed to “Quo” and will randomly stop sending messages and decline incoming calls costing us business. Tried to get customer support, but they will only help via phone call when you pay them more $. I would explore a different option.
TFA failure
The app does t work for TFA
It’s very frustrating
It’s very frustrating
Bad customer service
I started using them on my Apple iPhone app, but then needed more the functionality so I tried to switch over to the desktop version in canceling it on my phone and restarting it on the desktop app. The system canceled my membership. I ended up without service ended up missing clients text messages trying to services I would not recommend this company they were unwilling to give me any type of credit a refund. I’ll be looking for a new phone app soon.
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Lots of delays
I have to be honest that I am very reluctant to use this app for phone calls because the quality is so bad. It is very difficult to have conversations with customers when there’s such a huge delay. There’s also a delay in logging the calls so you get a call and you wanna text the customer back you can’t. Because the log Hasn’t updated yet.
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Constant glitches awful customer service
Calls are hit and missed, but text messaging is an absolute nightmare. Multiple times a day mid text message I start to get failed to deliver messages. Months of going back back-and-forth with customer service has yielded. No fix to this problem. They tried to tell me that the phone numbers I was texting were disconnected. When they absolutely are not. I am canceling my subscription.
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Works… kinda
I love having a new business number and sharing the app with my business partner so we both see incoming messages and calls. However, a large part of our job is sending photos and videos to our clients. On a weekly basis Quo struggles sending simple iPhone videos and pictures that would have sent just fine the week before, whether I am using WiFi or data. Then I have to try a thousand different ways of compressing and sending content before eventually having to add my clients into my personal contacts and send content from my personal number, entirely defeating the purpose of using and paying for this app.
Additionally, a handful of clients can’t even receive text messages or calls from my Quo number for some unknown reason, so I have to continue to communicate with them from my personal number as well. This has honestly been more of a pain than it’s worth, making my business number seem unprofessional to my clients.
I will be getting a separate business phone soon, porting my Quo number to a new device, which is not the route I wanted to go. I like having my business info on both mine and my partner’s personal phones all wrapped up in one app. Having a separate phone will be a different kind of inconvenience. I keep trying to give the app a chance to get better and resolve issues, but I just stay frustrated and disappointed at its reliability.
Additionally, a handful of clients can’t even receive text messages or calls from my Quo number for some unknown reason, so I have to continue to communicate with them from my personal number as well. This has honestly been more of a pain than it’s worth, making my business number seem unprofessional to my clients.
I will be getting a separate business phone soon, porting my Quo number to a new device, which is not the route I wanted to go. I like having my business info on both mine and my partner’s personal phones all wrapped up in one app. Having a separate phone will be a different kind of inconvenience. I keep trying to give the app a chance to get better and resolve issues, but I just stay frustrated and disappointed at its reliability.
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NOPE. FRUSTRATING
Honestly, I’ve tried to use this app for my business. There’s a lot of issues. The phone lines are down often. Customer support is very challenging to get through or have them troubleshoot the issues even my text messages i’ll go and look at the app and with no warning or update. I’ll find out calls are not coming in or going out that they’re having phone lines down issues and my text messages won’t be able to send. It’s so irritating. and then having no access to a customer service team honestly go somewhere else.
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Do not recommend
I’ve had the worst time working with this company. I’ve been trying to get a hold of the company for over a month and their communication is terrible. Unless you want a horrible headache do not work with this company.
Does not work
Does not work as a alternative to a phone. Also, instructions to cancel are incorrect and it is almost impossible to cancel.
I wouldn’t use it yet
You can’t text. They must verify website and many small businesses don’t have a website. It’s a total PIA.
They safe a FB page is enough, but the page must be embellished, and up to their par. If most businesses were that big, they’d just get a regular phone.
Definitely not worth your time
They safe a FB page is enough, but the page must be embellished, and up to their par. If most businesses were that big, they’d just get a regular phone.
Definitely not worth your time
Horrible Experience
It’s taken forever for my number to port over. You can’t talk to anyone. Number supposed to be ported over and I’m still getting text on my other network. It’s been a few days and should take this long. They’ve sent all these notifications that everything is up and approved…but it’s not!
NO SUPPORT
I have been dealing with an issue for weeks attempting to get my business number approved for text messaging. There is no one to contact and the emails take days to go back and forth. Also advertised that the plan I chose would allow up
To 10 people to use the account for the monthly costs. NO it’s that cost per person. So I pay over $40 a month for myself my one employee to take calls but not text! feels scammy. And we will see if they can get this resolved.
To 10 people to use the account for the monthly costs. NO it’s that cost per person. So I pay over $40 a month for myself my one employee to take calls but not text! feels scammy. And we will see if they can get this resolved.
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