Wrong Line Ported, Zero Phone Support & Port-Back Failure
Quo had ZERO phone support when I urgently needed help. I was repeatedly sent to email agents and automated bots with no real-time assistance.
Their website did not clearly warn that if you have two phone lines on one phone, the porting process could automatically select the wrong line and disrupt your service. That is exactly what happened—the WRONG number was ported, creating a major mess with my phone service.
I spent many wasted hours over multiple days dealing with Quo, their email support, lost work and my carrier just trying to get my number ported back correctly.
For a company handling something as critical as phone numbers and business communications, this level of support is unacceptable. This caused lost time, disrupted my business, and could have been avoided with clear instructions and actual phone support.
Their website did not clearly warn that if you have two phone lines on one phone, the porting process could automatically select the wrong line and disrupt your service. That is exactly what happened—the WRONG number was ported, creating a major mess with my phone service.
I spent many wasted hours over multiple days dealing with Quo, their email support, lost work and my carrier just trying to get my number ported back correctly.
For a company handling something as critical as phone numbers and business communications, this level of support is unacceptable. This caused lost time, disrupted my business, and could have been avoided with clear instructions and actual phone support.
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Scam
I cancel my subscription but they still keep taking money in my bank account even after deleting the account, am calling my bank on monday
DO NOT USE THIS APP FOR YOUR BUSINESS
Quo is constantly down and never working right. The problems occur almost daily and there’s no one you can talk to about it. There’s just a constant message on their website saying “our team is aware of an issue and we’re working to fix it” but it never gets better. If your thinking of using this app do yourself a favor and run!!!
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Simply do not fix my problems
I’ve been with this company for three years. I’m very disappointed. I’m never able to reach anyone and when having someone to reach out would be very nice inconvenient for my company, but unfortunately, that is not the case. Very disappointed in my choice.
10/10
I got it just because of sona. You can have your own personal assistant that answers calls 24/7 no sleep, no feelings. I love sona and this whole app. Best $20 monthly I have ever spent. Thank you quo
Makes my job harder and more time consuming
With all the bugs and limitations, it feels like this app is still in beta. Here are some things that could be better:
- Calls do not go through often.
- Cannot copy/paste to write snippets which is crucial for sharing work-related links.
- There’s no access to snippets at all on the browser.
- Browsers version is so slow and often unresponsive. It takes so long to load that I end up having to switch back to mobile.
- Notifications that won’t go away (even after updating)
- Badges and previews don’t work so I have to constantly check the app itself to see if I missed a tiny ding because nothing shows on my badge notifications ever. Frustrating for hearing-impaired persons.
- Calls do not go through often.
- Cannot copy/paste to write snippets which is crucial for sharing work-related links.
- There’s no access to snippets at all on the browser.
- Browsers version is so slow and often unresponsive. It takes so long to load that I end up having to switch back to mobile.
- Notifications that won’t go away (even after updating)
- Badges and previews don’t work so I have to constantly check the app itself to see if I missed a tiny ding because nothing shows on my badge notifications ever. Frustrating for hearing-impaired persons.
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QUO
If I could rate less than 0 I would
Not working
Don’t waste your time you can’t even send a regular message to someone
Great product
This has been a great Phone option for our company. We have over eight different Phone lines, and we can delegate which employees have access to which line.
It does get a bit pricey when upgrading to have the ability to conference call, but it’s been a great service.
It does get a bit pricey when upgrading to have the ability to conference call, but it’s been a great service.
AI voicemail
Is terrible
Text Messages
I constantly get “failed send” on texting. Big long texts or tiny 3 word texts. Still fails. Just about everyday. Hard to run a business when you can’t talk to people
I love it.
So much better than an extra phone line and cheaper.
No message notifications
This app would be great if the messages would alert you when you receive one the phone feature notification works not sure why it doesn’t notify me when I receive a message
Fake App
Payment was deducted then it said I can’t use the account because of security issues so I’ve cancelled subscription then again this is the easiest scam to get subscribers to pay 5 $ and then not provide anything
Response from developer
Hi Donna, we're sorry to hear about your experience. We take billing concerns very seriously and would appreciate the opportunity to review your account. Please reach out to our Support team at support@quo.com with your account details so we can investigate and address any issues as quickly as possible.
Don’t waste your time
This company does not have a customer support number.
Not a
I thought by upgrading my phone system it would be better. However, it is actually worse. Whenever I receive a phone call on my cell, the app cuts off the call mid conversation with a re-login screen. The call workflow I meticulously set up, randomly gets deleted and I have to recreate it! Dragging the workflow back and forth across the screen to see the entire flow is cumbersome and ridiculous. Several calls during work hours do not ring out on my phone but show up as missed calls. I am not happy with this app as I do not recommend it.
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Cancellation
I hate the fact that I have been trying to cancel my subscription for the past three months and it’s almost impossible, I have been paying for a service I don’t use anymore and don’t needed
No much for the money. Horrible customer service
There is not really enough value to justify cost. Way better to get another phone line. If you try to talk to their AI assistant- you’ll get harassed
This is very bad app - FRAUD APP
I have deleted my account few month ago! But I have noticed yesterday that they are still charging me $20 monthly payment!! It's fraud and hard to unsubscribe DO NOT USE IT!!
Great product but no support when freezes
We made a major change to this platform from another service because of the AI features in auto responder. But after several months, it is completely phone shot and died, and we cannot make any outbound calls when in the field. So effectively defeats the purpose of purchasing business numbers when you can’t call from the business number with the caller ID. The only support is who constantly apologizes the AI chat bitcan apologize but can’t solve the issue
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