Weak security BT and EE
Response from developer
Hi "more like you want. to hide", I am sorry that you allowed someone to get access to your details. This can happen if you don't use a strong enough password, you have weak security answers or you use the same password in multiple places. We provide a lot of information around scams and how to stay safe online. See here for an example: https://www.bt.com/help/security/scams and also https://www.actionfraud.police.uk/ Thanks Dan
My Heart Is Broken
Thinking I’ve messed the app up I decided to completely uninstall and reinstall the app but it won’t let me do that, at least not that I can see! I’ve given up on trying to get through to the help line, I’ve more important things to do than hang on to my telephone with my iPad at the ready.
One of the reasons I was excited by tv cloud was the promised 1 T of storage, that would leave me able to dump the expensive iCloud storage, I guess until I get the app sorted I’ll have to keep paying.
At the moment I have to say this app is all but useless if only because it is so difficult to understand
Response from developer
Hi Costa Fuar. Thanks for your review. I am sorry for the problems you're having. Feel free to register and post on our community (community.bt.com) for further support. Thanks. Robbie.
Limited video functionality
Response from developer
Hi burgundywine, thank you for your review. I appreciate your feedback. Feel free to register and post on our community (community.bt.com) where you can chat with knowledgeable members about the product. Thanks. Robbie.
Backup poor, unable to remove some items
Update: When checking the app on different devices, iPhone, iPad,Mac laptop, windows laptop, they do not show the same, pictures missing on Home Screen on iPhone, iPad showing umpteen folders titled iPad and these can no be deleted even then if I try and deleting one and it says removed to trash successfully when I look in the trash folder it is empty. On iPhone, and Laptops the iPad folder is not showing, so I don’t know what is saved and what isn’t.
Response from developer
Hi - sorry about this. Please give us a call on 0800 111 4567 and our tech team will check it out for you. Paula - BT UK Team
Files problem
Got the btcloud app great thought would be great for all my files l have in pdf format to save to bt cloud and save memory on phone well it would be great if it actually worked cannot upload any pdf files from phone at all
Will automatically save any contacts photos but trying to save a pdf is impossible
Please sort it out
Thanks for your response so far but no further forward
When you have pdf you want to save either in an email or other you have to download it first then try to save to cloud there is no way to do so all other apps are there ( iBooks google drive adobe etc ) cloud is missing in the beginning it wad there but haven’t been able to save a pdf for around a year or so l also looked at your own help files and according to them you click the + button in app to save there is no + button
The app used to have the ability to be able to save files PDF directly from I phone to cloud but no more in the days where people are use if there phone for emails accounts everyday business it would be great if this feature was there again l run my business via my phone everything is done on it but cannot save a file from phone to cloud
Response from developer
Hi Anne, thanks for your review and comments, we are always working to improve the app so thanks again for sharing these comments. In the meantime for help with BT Cloud please call us on 0800800150. Stuart
