Weak security BT and EE
When is signed up for this app it was working for the first six months after that it’s not working someone to over my account completely I’ve contacted BTBT told me that he should be sorted and ready BT/EE told me it should be sorted and ready when signed up to this app it was working for the first six months after that it stopped working someone took over my account completely I’ve contacted BTBT told me that he should be sorted and ready BT/EE told me it should be sorted and ready to be used yet so when my account was taken over BT didn’t explain or answer any of my questions and leave me open to Fraud you’re right now I’m not rest assured that it’s all sorted as well as to the fact that it is got that information on my name as well as still only 2500 and still have not paid me any money
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Response from developer
Hi "more like you want. to hide", I am sorry that you allowed someone to get access to your details. This can happen if you don't use a strong enough password, you have weak security answers or you use the same password in multiple places. We provide a lot of information around scams and how to stay safe online. See here for an example: https://www.bt.com/help/security/scams and also https://www.actionfraud.police.uk/ Thanks Dan
My Heart Is Broken
One T of storage space, great I thought. However, to use the space you’ve got to be able to use the app and that is anything but easy !
Thinking I’ve messed the app up I decided to completely uninstall and reinstall the app but it won’t let me do that, at least not that I can see! I’ve given up on trying to get through to the help line, I’ve more important things to do than hang on to my telephone with my iPad at the ready.
One of the reasons I was excited by tv cloud was the promised 1 T of storage, that would leave me able to dump the expensive iCloud storage, I guess until I get the app sorted I’ll have to keep paying.
At the moment I have to say this app is all but useless if only because it is so difficult to understand
Thinking I’ve messed the app up I decided to completely uninstall and reinstall the app but it won’t let me do that, at least not that I can see! I’ve given up on trying to get through to the help line, I’ve more important things to do than hang on to my telephone with my iPad at the ready.
One of the reasons I was excited by tv cloud was the promised 1 T of storage, that would leave me able to dump the expensive iCloud storage, I guess until I get the app sorted I’ll have to keep paying.
At the moment I have to say this app is all but useless if only because it is so difficult to understand
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Response from developer
Hi Costa Fuar. Thanks for your review. I am sorry for the problems you're having. Feel free to register and post on our community (community.bt.com) for further support. Thanks. Robbie.
Limited video functionality
Very strangely, this app can only play videos less than 350 MB in size. When viewing photos, they are not displayed in full resolution. These are strange limitations, as a developer, it seems to me that these are not limitations of the hardware or software, but rather that it was designed to be limited in functionality, which makes no sense to me.
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Response from developer
Hi burgundywine, thank you for your review. I appreciate your feedback. Feel free to register and post on our community (community.bt.com) where you can chat with knowledgeable members about the product. Thanks. Robbie.
Backup poor, unable to remove some items
Tried to back up new photos received in December and January these only backed up partially. When checking photos found that some had duplicated and even where in triplicated, on try’s to delete them it would only remove some. This is a very poor app.
Update: When checking the app on different devices, iPhone, iPad,Mac laptop, windows laptop, they do not show the same, pictures missing on Home Screen on iPhone, iPad showing umpteen folders titled iPad and these can no be deleted even then if I try and deleting one and it says removed to trash successfully when I look in the trash folder it is empty. On iPhone, and Laptops the iPad folder is not showing, so I don’t know what is saved and what isn’t.
Update: When checking the app on different devices, iPhone, iPad,Mac laptop, windows laptop, they do not show the same, pictures missing on Home Screen on iPhone, iPad showing umpteen folders titled iPad and these can no be deleted even then if I try and deleting one and it says removed to trash successfully when I look in the trash folder it is empty. On iPhone, and Laptops the iPad folder is not showing, so I don’t know what is saved and what isn’t.
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Response from developer
Hi - sorry about this. Please give us a call on 0800 111 4567 and our tech team will check it out for you. Paula - BT UK Team
Files problem
I have iphone 11 fully uptodate
Got the btcloud app great thought would be great for all my files l have in pdf format to save to bt cloud and save memory on phone well it would be great if it actually worked cannot upload any pdf files from phone at all
Will automatically save any contacts photos but trying to save a pdf is impossible
Please sort it out
Thanks for your response so far but no further forward
When you have pdf you want to save either in an email or other you have to download it first then try to save to cloud there is no way to do so all other apps are there ( iBooks google drive adobe etc ) cloud is missing in the beginning it wad there but haven’t been able to save a pdf for around a year or so l also looked at your own help files and according to them you click the + button in app to save there is no + button
The app used to have the ability to be able to save files PDF directly from I phone to cloud but no more in the days where people are use if there phone for emails accounts everyday business it would be great if this feature was there again l run my business via my phone everything is done on it but cannot save a file from phone to cloud
Got the btcloud app great thought would be great for all my files l have in pdf format to save to bt cloud and save memory on phone well it would be great if it actually worked cannot upload any pdf files from phone at all
Will automatically save any contacts photos but trying to save a pdf is impossible
Please sort it out
Thanks for your response so far but no further forward
When you have pdf you want to save either in an email or other you have to download it first then try to save to cloud there is no way to do so all other apps are there ( iBooks google drive adobe etc ) cloud is missing in the beginning it wad there but haven’t been able to save a pdf for around a year or so l also looked at your own help files and according to them you click the + button in app to save there is no + button
The app used to have the ability to be able to save files PDF directly from I phone to cloud but no more in the days where people are use if there phone for emails accounts everyday business it would be great if this feature was there again l run my business via my phone everything is done on it but cannot save a file from phone to cloud
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Response from developer
Hi Anne, thanks for your review and comments, we are always working to improve the app so thanks again for sharing these comments. In the meantime for help with BT Cloud please call us on 0800800150. Stuart
So far dreadful
It’s been days now that I have this app open and the bar staggers across at a snails pace if at all, occasionally I’ve seen it jump into action, but nothing happens, is it my broadband width? Is it something I don’t know, like going off the app stops it working, I have tried accessing the small video from BT to get some help but that set up one is useless, I’m 68 fairly OK on these things but I’m out of ideas now, I did hang on to a man at BT (who I feel have been quite good on any calls to them lately, minimum calls), he went to figure out my request for help, and was away for a very long time over ten mins, I didn’t hang up, had the phone next to me on the arm of the chair, but as I picked it up when he came back he must have thought I had gone so that was that! So I’m stuck much like the blooming bar staggering across!
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Response from developer
Hi thanks for your review and comments, sorry you've had issues getting the cloud to back up your files. Try contacting us again on 0800 800 150 or on Twitter @BTUK. Stuart
Great app for backup contents
Awesome experience!
Response from developer
Thanks for the fantastic 5*s. We really appreciate it. Cheers David
Needs a lot of improvement
The only good thing about this app and the BT Cloud generally is the amount of storage you get (1Tb). However, this is of little use if you can’t get the thing to work. I uploaded about 300Gb of files from my PC using the desktop app (documents, photos, music, video etc) which took a very long time even over BT’s fastest broadband and I arranged it all into folders. However, it would not then sync with the iPad or iPhone app and show any updates to the folders. I tried forcing a sync by pulling down the screen on the mobile apps but to no avail. I tried waiting a few days for it to sync by itself (which an unhelpful BT agent told me to do) but it still would not refresh and update to sync with the web or PC interface. Then, all the folders disappeared completely on all apps and website. The hours I had spent uploading and organising the files was lost! The whole
point of an service like this is to allow access to all data on any device and also to provide a back-up. This offering can’t be relied on for any of this and will drive you mad trying to get it to work. Don’t waste your time.
point of an service like this is to allow access to all data on any device and also to provide a back-up. This offering can’t be relied on for any of this and will drive you mad trying to get it to work. Don’t waste your time.
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Response from developer
Thanks for the review, I'm so sorry to see you've had problems with the BT Cloud app. We'd really like to help you get this sorted. Please can you get in touch with us at btcloud.support@bt.com with your account information? Thanks, Neil - BT UK Team.
Useless
This is one of the worst apps I have ever used. I can’t even use voice type to write this review. I have wasted many many hours trying to get this application to work and am not going to waste any more time with it. Other apps such as prime photos or google work faultlessly. It has uploaded a couple of thousand photos from my iPad excruciatingly slowly and then stopped altogether missing a whole years worth of photos with no men’s of downloading them. It also says I have no contacts, documents or music to upload which of course is nonsense. Same problems or worse on my windows desktop and iPhone. For the most part I find BT services very satisfactory but they really should not use this cloud rubbish as an inducement to sign up for their other services. My advice to others is to give it a miss. Use other more efficient cloud services or invest in an extra hard drive of some sort.
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Response from developer
I'm sorry to see you're experiencing issues with backing up your photos and documents to the BT Cloud. Please can you give the BT Cloud team a call on 0800 500 3114 for help with this. Neil BT - UK Team
Not as easy to use as Microsoft one drive
During photo uploads app keeps hanging or closing, reboot it and does the same thing within minutes. Seems better if I don’t use the phone or other apps on my SE while it uploads, which will not be useful as I have many photos to upload. Don’t get this problem with any other cloud.
Reply: I am on the latest version of iPhone and by cloud software. Still hangs and also most annoyingly stops backing up when iPhone screen times out, I.e. backed up 12 photos in the last 8 hours when phone left alone plugged into power and with app running to back up my many photos. No wonder bt gives me 200gb free storage, I can’t use it ! As I said earlier, no problems with other clouds...
Reply: I am on the latest version of iPhone and by cloud software. Still hangs and also most annoyingly stops backing up when iPhone screen times out, I.e. backed up 12 photos in the last 8 hours when phone left alone plugged into power and with app running to back up my many photos. No wonder bt gives me 200gb free storage, I can’t use it ! As I said earlier, no problems with other clouds...
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Response from developer
Sorry the app doesn't appear to be performing as it should. Please send details of the issues you're having to btcloud.support@bt.com and we will look into this further. Paula - BT UK Team
Ok but I don’t have confidence that my data is safe
A buggy app, it always has been, but I back up all my life’s data because it’s free with BT and there’s a lot of storage! I use another Cloud package as my main backup and BT Cloud just as a second backup. BT can’t cope with large files though - it falls over frequently and they become inaccessible - and the user interface is awful. As is their support. An hour and a quarter in the queue the other night, only to be told that second line support had gone home by the time I got put through. And they never called back as promised.
The biggest issue I have with the current IOS app though is that i can’t find any way to sign out. Sometimes I just don’t want all my personal information available on my iPhone with just a single password or facial recognition to gain access. How can anyone design an app that you can’t sign out from. I have to delete and reinstall each time. Crazy.
The biggest issue I have with the current IOS app though is that i can’t find any way to sign out. Sometimes I just don’t want all my personal information available on my iPhone with just a single password or facial recognition to gain access. How can anyone design an app that you can’t sign out from. I have to delete and reinstall each time. Crazy.
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Response from developer
Sorry about the problems you've been experiencing. Please call us on 0800 500 3114 for help with this. Opening hours are 8am to 9pm Mon - Fri; 8am to 8pm Saturday; 8am to 8pm Sunday. Paula - BT UK Team
App does not work on IPad IOS on IPad Pro 2018
This app works well on my Samsung S6 phone but does not work on my IPad Pro with IPad OS or my sons IPad Pro so there is definitely a bug in the system. The BT Cloud shuts down as soon as you open a photo so is totally useless for viewing purposes. It would appear that BT have not worked with Apple to iron out bugs on the new IPad OS and as others have commented BT has not updated the App for 7months which is poor. BT Cloud is advertised as part of my monthly package so being short changed by BT. BT are not fulfilling their part of the contract to provide a reliable cloud service. I have reported this problem months ago and still no change. How ridiculous is that. I am going to have to open a formal complaint again. Not that BT will take any notice. Very poor and unacceptable BT.
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Response from developer
We've released a new version of the app and it should resolve any issues. Can you make sure that you update to the latest version please? Ash - BT UK Team
Constantly closes itself down on iPad
I so wanted to give this 5 stars as it’s a great storage back up for photos but the app on the iPad constantly shuts itself down when I am scrolling through photos, I get to scroll back about 100 photos and it just closes the app. It doesn’t happen on my Samsung phone so there is some bug in it that doesn’t like iOS I have a 2018 iPad on iOS 13.2 please fix it as it’s a great app otherwise. BT so disappointed with you there have been no updates to this app for over 7 months and all the latest reviews say the same thing, the app just crashes on iPads. I have entrusted all my photos to your cloud storage app and now worry I won’t be able to view and retrieve them. Please fix this urgently....
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Response from developer
We've released a new version of the app and it should resolve any issues. Can you make sure that you update to the latest version please? Ash - BT UK Team
Bug-ridden app
I have tried for over a year to make this app work for photos, well below the 1 gig file size limit. But it crashes continuously, freezes for minutes at a time. almost every time on apple products on opening I have to log back in and it go through the whole setup routine uploading files. Then on iPad when I select an image the app crashes - even after reloading the app a couple of times it still happens. And the menu of options displays almost permanently on the left hand side of the screen and can’t be rolled back. These particular bugs are not a problem with the app on my iPhone, though it still crashes frequently when scrolling, even when that is done slowly to give plenty of time for images to render.
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Response from developer
Sorry for the problems. Please send your details to us here btcloud.support@bt.com and we will investigate this. Shane - BTCare Team
Good start but a long way to go
There are a lot of options for cloud storage and some big names so when I was offered BT Cloud storage I was a little sceptical. The amount of storage offered I have to say is excellent. However, as it currently stands the app is a long way behind everybody else.
To start with there is no option to enable two-step authentication. As such the account is only protected with a user name and password which in this day and age is next to useless for security.
Secondly, iOS integration. There is none. You can not save files from an app (say an attachment in an email) into the cloud storage, you also can’t use the iOS file manager to access the cloud storage. Nothing seems to integrate with the service so it becomes a standalone app that can only backup your photos.
There are a few other features that are missing but the above two to me are probably the most critical. Fix these as a start and I would definitely start using the cloud service.
To start with there is no option to enable two-step authentication. As such the account is only protected with a user name and password which in this day and age is next to useless for security.
Secondly, iOS integration. There is none. You can not save files from an app (say an attachment in an email) into the cloud storage, you also can’t use the iOS file manager to access the cloud storage. Nothing seems to integrate with the service so it becomes a standalone app that can only backup your photos.
There are a few other features that are missing but the above two to me are probably the most critical. Fix these as a start and I would definitely start using the cloud service.
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Response from developer
Thanks for the detailed feedback. We will pass this on to the Cloud design team for consideration. Shane - BTUK Team.
A few glitches but
With a wealth of images and music on my laptop, I wanted a secure way of keeping everything synched and, as I tend to stream music, I wanted access to my music from my tablet.
After copying all my music to a new bt cloud folder on my laptop which shows up correctly on the tablet, the sync commenced. It took rather a long time (days ) to sync fully but I think I had a strange file on my laptop containing copies of everything again!!
I now have all photos and music available on phone, tablet and as originally, on the laptop. New itunes purchases and CD rips are immediately available and backed up so if my laptop suddenly dies, there should be no problem.
The built in music player seems to work ok but intermittently cuts out or loses connection with the speaker, so I will monitor this.
It would be great if the app were supported by sonos which presumably would negate any issues with the bt player?
After copying all my music to a new bt cloud folder on my laptop which shows up correctly on the tablet, the sync commenced. It took rather a long time (days ) to sync fully but I think I had a strange file on my laptop containing copies of everything again!!
I now have all photos and music available on phone, tablet and as originally, on the laptop. New itunes purchases and CD rips are immediately available and backed up so if my laptop suddenly dies, there should be no problem.
The built in music player seems to work ok but intermittently cuts out or loses connection with the speaker, so I will monitor this.
It would be great if the app were supported by sonos which presumably would negate any issues with the bt player?
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Urgh! Come on BT shape up!
I’ve just downloaded this app and thought I’d give it a go. I rarely take heed of reviews as I feel each persons experience of an app and attached frustrations vary. I am generally pretty patient with these things but I think my use of this app is probably going to be very fleeting.
It backed up photos on my iPad fairly quickly, but that’s about the only positive I can give this. It doesn’t let you pick which photos you back up, all or nothing I’m afraid. So now I have to go through every one and delete any I don’t want to save. I’m patient BUT EVEN MY PATIENCE WEARS THIN IF I CAN ONLY DELETE ONE PHOTO AND THEN THE THING FREEZES AND I HAVE TO GO OUT AND BACK INTO IT TO DELETE ANOTHER!
BT, I don’t have all day to do this and I certainly can’t spend my life waiting for your app to behave. Come on, put some thought and effort into this app, it has potential but it’s pathetic at the moment.
Add to this the fact that it has a penchant for crashing and even a saint would curse it!
The cynic in me thinks this has just been thrown together as a sales point for your other packages and that you’re unlikely to improve it as that will have a cost attached. I know you’re in the business of taking money off me but please don’t insult my intelligence by pretending you’ve got a solution when all it does is cost me time and sheer frustration! Come on BT shape up and prove me wrong!
It backed up photos on my iPad fairly quickly, but that’s about the only positive I can give this. It doesn’t let you pick which photos you back up, all or nothing I’m afraid. So now I have to go through every one and delete any I don’t want to save. I’m patient BUT EVEN MY PATIENCE WEARS THIN IF I CAN ONLY DELETE ONE PHOTO AND THEN THE THING FREEZES AND I HAVE TO GO OUT AND BACK INTO IT TO DELETE ANOTHER!
BT, I don’t have all day to do this and I certainly can’t spend my life waiting for your app to behave. Come on, put some thought and effort into this app, it has potential but it’s pathetic at the moment.
Add to this the fact that it has a penchant for crashing and even a saint would curse it!
The cynic in me thinks this has just been thrown together as a sales point for your other packages and that you’re unlikely to improve it as that will have a cost attached. I know you’re in the business of taking money off me but please don’t insult my intelligence by pretending you’ve got a solution when all it does is cost me time and sheer frustration! Come on BT shape up and prove me wrong!
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Response from developer
Sorry for the problems, can you please send your details here btcloud.support@bt.com and we will look into this for you. Shane - BTCare Team.
App keeps crashing
This app is so frustrating every time l open it to view my content as l am scrolling through the app it will suddenly go blank and l am then back to my home screen this problem not only happens on my iPad Air but also on my iPhone X
Come on bt can you please get it sorted.
I am adding to this review with the following comments
App continues to crash whilst viewing my photos .
Photos take their time to appear and when they do if you do get to scroll down and then back up they disappear again.
I cannot sit comfortably and look at my contents on this app nor can l get to the end of my content list without the application constantly crashing.
If the application is only designed for windows then perhaps BT should adapt to other providers.
Most of my devices are Apple and on all of them l get the same problem.
I don’t get any problem with iCloud
Come on bt can you please get it sorted.
I am adding to this review with the following comments
App continues to crash whilst viewing my photos .
Photos take their time to appear and when they do if you do get to scroll down and then back up they disappear again.
I cannot sit comfortably and look at my contents on this app nor can l get to the end of my content list without the application constantly crashing.
If the application is only designed for windows then perhaps BT should adapt to other providers.
Most of my devices are Apple and on all of them l get the same problem.
I don’t get any problem with iCloud
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Response from developer
Hi Pabman, sorry to hear that. Please send us your details here btcloud.support@bt.com and we will look into it for you. Shane - BTCare Team
Constantly have to login
I’ve got the app on my phone and iPad and they’re set to prompt me once a week to do a backup to the BT Cloud. The problem is that I frequently get presented with the logon screen - even after I’ve been asked for fingerprint ID. When my BT account was setup they auto created an awful (and long) email address so logging in is a pain and so unnecessary. Why use fingerprint ID and then still ask you to login? Why does it constantly ask me to login even when I’ve selected ‘Remember me’.
I also had a problem where the presented keyboard to enter my details on the iPad didn’t have a period/full stop so I couldn’t enter my email address.
I also had a problem where the presented keyboard to enter my details on the iPad didn’t have a period/full stop so I couldn’t enter my email address.
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Response from developer
Hi, can you send us over your details here btcloud.support@bt.com so we can review this issue. Thanks Shane - BTCare Team
Full of bugs
The app is pretty terrible to be quite honest. Only used to transfer photos from old phone to new one and it messed up the order of a lot of photos - believe this is to do with it not having dates for any screenshots so they’re all clumped at the end. I’ve just used the app again to upload my photos and rather than just adding the new photos, it has duplicated most of the ones I had previously uploaded. Strangely it hasn’t simply duplicated them all as that would be too easy - instead it shows two identical thumbnails but when you load the photo it appears the app has ‘cropped’ one of the copies which means I now have to go through and view every single photo before knowing which one to delete. I will be scrapping this app and looking for alternative ways to back up my photos.
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Response from developer
Sorry about this. The app is designed to upload new files and if any changes have been made such as adding a filter or uploading the image to something that saves a new copy it will treat the image as a new file and upload this also unfortunately. Ash - BT Care Team
