Tricia Gornall
Can never get it to accept photo of receipt always have to email separately app never works properly takes several attempts to get it to work sometimes lets you key it all then says not available try again later after it’s all been checked it’s a nightmare
Small file size
Unlike the online portal which accepts files up to 10MB the app only accepts 5! In the end I had to email my photo to myself and download onto my laptop- not very efficient use of my time!
Helpful guidance
Clear & helpful guidance given on my issue, how to self manage & my options for further treatment.
Review
This is a review
Forever changing, can’t find docs
I can never actually find any of my data every time this updates. Old docs are missing and previous appointments. Sign in is like something from the late 90’s.
Bugs and crashes
Every time I try to use the app it crashes. Blank box with a ‘done’ box, can’t click done to move on, app freezes. Unusable.
First Rate Service
Signed on to my app for the first time, same day appt and discussed some really clear options for treatment and potential further investigation (if required). Excellent service
Great service
Really helpful information and advice. Easy to talk to.
Mr RB SPROAT :
BUPA is my Favourite Health Insurer
SORTED NEXT DAY :) Planned system upgrades prevent making claims
Not clear when system upgrades will be finished and unable to make a claim in the meantime
Pls fix
Not intuitive, Always down. What’s the point.
No show
Doctor did not show up for the appointment
Loop
Requests referral but doesn't give you options on how or where, just to restart the request for treatment.
Just another really poor app I’m afraid
Poor on all fronts
Poor Customer Experience
BUPA sends me an email to complete an assessment, the email compels me to download the app (no web alternative), the app redirects me to the email again…. ..and the loop continues.
Life shouldn’t be this difficult!
Life shouldn’t be this difficult!
Terrible
This app is practically unusable. Freezes with no ability to go back a page. Just craps out at the drop of a hat. Infuriating, most likely so you’ll give up and not bother making a claim. So sneaky to just make unusable tech.
Great app
My Bupa app is excellent, easy to use and informative.
Bupa are very quick to respond to claims and queries made through the app.
Bupa are very quick to respond to claims and queries made through the app.
Special characters
I like the app, but having to remove all special characters from text, where even parenthesis and slash is considered special, is a bit annoying. Please fix that.
Video calls didn’t work for me
Video calls didn’t work for me unfortunately- tried closing the app to no avail, so had our visit over the phone instead. Unfortunately this debugging ate roughly 10 mins into the appointment
Appt Julie Taylor
V good and helpful