Unable to make a claim
The app is worthless if you can’t make claims. I raised this with Bupa over 12months ago and can’t believe it’s not fixed. Very poor and does not reflect well for the Bupa brand
Easy to use
The App is really easy to use and find what you are looking for. Can book appointments very quickly
Dental claim failed
Took a long time to complete the claim, failed to upload
Poor
Health assessment questionnaire not loading.
Derrin
NHS is quicker to get an urgent ct scan.
I have a large mass on right kidney and needs urgent referral. The best Bupa offer is middle of next month.
I have a large mass on right kidney and needs urgent referral. The best Bupa offer is middle of next month.
Unable to claim
Will not accept date input, no support on page.
Impossible to join video calls!
You book any appointment through the app. You’ll receive an email confirmation as usual. But no booked appointments ever show within the app. 🫠
So your scheduled appointment time comes and goes, and it’s impossible to join the video call! 🤷♂️
Eventually the GP/physio/whoever will phone you instead, and tell you off like you’re 5 years old, for “forgetting” to join the video call, when it’s all down to this buggy app not working.
So your scheduled appointment time comes and goes, and it’s impossible to join the video call! 🤷♂️
Eventually the GP/physio/whoever will phone you instead, and tell you off like you’re 5 years old, for “forgetting” to join the video call, when it’s all down to this buggy app not working.
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Broken app
Form not available please try again later - I am trying to make a claim!!
App issues caused me to miss my appointment
Due to issues in the app, I was not able to attend my Bupa appointment despite being early to it
Not working
Not working
Ease of use
Efficient and easy to use ap
Oops!
Keeps kicking me out.
Consultation
This beats GP any day! Quick and efficient
Keeps crashing
Keeps crashing when completing questionnaire.
Crashes and easier to do online
Load of rubbish cannot complete questionnaires
Crashes
Restarts as soon as I try to start the health questionnaire.
One of the buggiest apps I’ve ever used
It’s almost as if they’re actively discouraging people to file claims by having to use such a dreadful app
Claim
Went through entire claim process, picking individual items, attaching receipts - then got message that form or unavailable!! Then asked to write a review.
Physio appointment
Received a next day appointment and was extremely helpful
BUPA Health Practitioner - Pauline
Pauline was on the call today and was excellent - thanks for your advice