Attaching receipts is a nightmare
I thought making my claim through the app would be easy but has been more faff than I expected. Taking a photo of your receipt/invoice through the app is pointless as the app then complains the photo is too large which the user has no control over. The app should resize the image to get around this.
I then had to go to my laptop to convert the picture to pdf which the app would still not accept. It seems to just hang when I try to attach that. Not the seamless experience I hoped for
I then had to go to my laptop to convert the picture to pdf which the app would still not accept. It seems to just hang when I try to attach that. Not the seamless experience I hoped for
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App broken
App update broke the app crashes on launch now
Bupa
Great service and well worth the money. The staff are excellent to desk with and speak too.
Great service
Spoke to a lovely nurse who was incredibly helpful and set me up for a referral with no fuss. Felt very reassured
Shockingly bad
Absolute rubbish pure frustration, designed to make it so difficult to make a claim you don’t bother. Shame on you Bupa! Logs you out when upload photo, won’t accept a normal size photo. Stops working. Rubbish
GP so kind and helpful
Excellent appointment with a very kind and helpful GP
Rubbish App
Come on!!! Every field has a limited character count.
The keyboard covers the screen.
It’s awful.
The keyboard covers the screen.
It’s awful.
upcoming appointment
I am looking for an upcoming appointment and have deleted the email. cannot find on here which i thought would be standard very poor
Not a great app
Half of the information contained on the app is unavailable to me, no information about cover, no documents etc. just says try again!
Tricia Gornall
Can never get it to accept photo of receipt always have to email separately app never works properly takes several attempts to get it to work sometimes lets you key it all then says not available try again later after it’s all been checked it’s a nightmare
Small file size
Unlike the online portal which accepts files up to 10MB the app only accepts 5! In the end I had to email my photo to myself and download onto my laptop- not very efficient use of my time!
Helpful guidance
Clear & helpful guidance given on my issue, how to self manage & my options for further treatment.
Review
This is a review
Forever changing, can’t find docs
I can never actually find any of my data every time this updates. Old docs are missing and previous appointments. Sign in is like something from the late 90’s.
Bugs and crashes
Every time I try to use the app it crashes. Blank box with a ‘done’ box, can’t click done to move on, app freezes. Unusable.
First Rate Service
Signed on to my app for the first time, same day appt and discussed some really clear options for treatment and potential further investigation (if required). Excellent service
Great service
Really helpful information and advice. Easy to talk to.
Mr RB SPROAT :
BUPA is my Favourite Health Insurer
SORTED NEXT DAY :) Planned system upgrades prevent making claims
Not clear when system upgrades will be finished and unable to make a claim in the meantime
Pls fix
Not intuitive, Always down. What’s the point.