Still not working on iPhone 18 Pro
Still stuck on permanent loading screen animation on iPhone 18 Pro running the latest iOS and app version.
Trip data
I would love to be able to see more trip and utilisation data in the app. Without this currently the app has low value and is just useful to check the charge and whether it is locked and windows are closed and lights are off.
update and upgrades
updates are taking longer for this brand which I like, also facing problem always with windows and light inside the car
Stuck on loading screen loop
Suddenly stuck on loading screen loop… I’ve tried everything, reinstalling the app, hard resetting my phone, everything. I can log in without any issues on my google pixel 11 pro but on the iPhone 18 pro all I get is the endless loading screen animation…
Doesn’t work
This app worked for a short period when I first got my Terramor but since then doesn’t load, the logo just goes round and round. Very frustrating as was a great selling point for the car. My phone is on the latest iOS update so no idea why this won’t work. Deleted and reinstalled and same problem. Rubbish.
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Add Remote Seat Heating
Please add an option to turn on the heated seats in the app’s Remote Climate section, so we can warm up the seats before getting into the car, especially during winter.
Petit à petit des progrès notables !
Possesseur d'une Cupra Leon PHEV rechargeable de 272cv, modèle de décembre 2024, je suis très content de la voiture mais j'avais été très sévère avec l'application !
Mais peu à peu, au fil des mises à jour, elle s'améliore et s'enrichit.
Bien évidemment on est encore TRÈS loin de ce que propose Tesla pour moins cher, mais bon, au moins il y a du progrès !
Les notifications en fin de charge, alors que ça semble simple, ne fonctionnent qu'une fois sur trois !
Bref, encore de la marge de progression, mais au moins l'équipe travaille... 😉
Et autre bon point, j'ai toujours obtenu des réponses à mes sollicitations...
Alors restons positifs 🙂
Mais peu à peu, au fil des mises à jour, elle s'améliore et s'enrichit.
Bien évidemment on est encore TRÈS loin de ce que propose Tesla pour moins cher, mais bon, au moins il y a du progrès !
Les notifications en fin de charge, alors que ça semble simple, ne fonctionnent qu'une fois sur trois !
Bref, encore de la marge de progression, mais au moins l'équipe travaille... 😉
Et autre bon point, j'ai toujours obtenu des réponses à mes sollicitations...
Alors restons positifs 🙂
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Response from developer
Hello! Thank you for sharing your feedback. We appreciate your suggestions and will forward your comments to our development team for consideration. Thank you for helping us make the app better, best regards!
Expensive once free period is over
My initial rating for this app was very low because it was so unreliable. Over time it improved and I updated my rating. In recent times it has been fairly reliable.
However, my car is now three years old and the only option to continue with Cupra Connect is an annual fee of £59.40. I’ve got a replacement Born on order, due in three months time. That means continuing to use this app will cost me £20 a month.
However, my car is now three years old and the only option to continue with Cupra Connect is an annual fee of £59.40. I’ve got a replacement Born on order, due in three months time. That means continuing to use this app will cost me £20 a month.
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Nice Car, Terrible App
Apart from the first couple of months Nov and Dec 2025 the app will no longer open at all. The logo just spins constantly and never goes any further. Reading the other reviews it seems the developers couldn’t care or are not knowledgeable enough to resolve the multiple issues reported.
Occasional dropout
The app is very useful bit it does occasionally drop off
Great car
One of the best cars I’ve had
Connection issues
Getting the car to respond to pre heat is a nightmare
Doesn’t want to connect
Doesn’t want to connect
Update Broke Connection
Since the update my car is always shown as disconnected. I still get push notifications so there is definitely some sort of connection there. However I cannot check the charge state or manage the climate settings as those areas are “inactive while offline”
Not fit for purpose App
Stress APP
I was hoping not to have to write this report on this useless App.
I took delivery of my new Cupra Born on the 29 th June 2026 since then the App has been off line for 75% of the time saying no connection . I have rebooted the system numerous times to no avail ,moved the car on my drive turned it round tried lifting the router up in the window opposite the car still no improvement.
Gone through is it the car or the charge or my broad band, none of these it has to be the useless App dropping out and what’s worse is that looking back it’s been like this for 3 or more years totally unreliable . I am fortunate to be retired and going to bed not knowing if the car will have enough charge to get to work. I have checked it’s on charge when I go to bed and in the morning it has disconnected not fully charged.
Having read though most of the comments re this App I fully agree with most.VAG should hang their heads in shame spoiling a good range of cars with a useless set of App engineers ,no wonder your market share is going down the pan I bought this car to keep 1 more Chinese car off the road.
I wish I had read these damming comments about this App before I made this decision .
Please don’t bother to reply with your patronising stock replies.
Yours a very disappointed owner.
P.H.J.R
I was hoping not to have to write this report on this useless App.
I took delivery of my new Cupra Born on the 29 th June 2026 since then the App has been off line for 75% of the time saying no connection . I have rebooted the system numerous times to no avail ,moved the car on my drive turned it round tried lifting the router up in the window opposite the car still no improvement.
Gone through is it the car or the charge or my broad band, none of these it has to be the useless App dropping out and what’s worse is that looking back it’s been like this for 3 or more years totally unreliable . I am fortunate to be retired and going to bed not knowing if the car will have enough charge to get to work. I have checked it’s on charge when I go to bed and in the morning it has disconnected not fully charged.
Having read though most of the comments re this App I fully agree with most.VAG should hang their heads in shame spoiling a good range of cars with a useless set of App engineers ,no wonder your market share is going down the pan I bought this car to keep 1 more Chinese car off the road.
I wish I had read these damming comments about this App before I made this decision .
Please don’t bother to reply with your patronising stock replies.
Yours a very disappointed owner.
P.H.J.R
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Super CUPRA
Love my car and it brakes for me!! Brilliant
Update broke the app
Just updated to 2.22.1 with iOS27 and now my app sticks on the loading screen. The support link only the App Store only goes to the generic Cupra website not a specific app support, so now unable to use the app at all. I’ve uninstalled and reinstalled multiple times with no effect.
Functional but not leading
They are quick at fixing bugs, and the app does the essentials like lock/unlock, air conditioning etc. but the app is missing several advanced features that you’d expect an EV of this value to have in its app. For example, you can’t see the current temperature inside the car, you can’t open/close the boot, you can’t remotely view the cameras, there’s no way to remotely update the cars software, you can’t beep the horn, there’s no pet/dog mode. As I said, the app has the basic functions but lacks the sophisticated features you’d expect to have with an EV in 2026.
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App doesn’t work
I used to have access to this app and enjoyed using it but for the last 6 months the app won’t open I’ve been in contact with seat customer services who eventually referred the issue to digital support team, I have now been waiting over a month for a response from this team. Very disappointed with this app and the customer support
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Latest update took ages to work
Finally after 5 days my app started to work again . I have no issue with the app itself as it easy to work
Close windows?
App is good but limited. Any chance of update so I can shut windows remotely?