Wrost internet provider
Worst internet service provider I’ve ever dealt with.
It’s been 4 days, and my router is still not working. This is my third connection with this company, and I’m facing the same issue again. Despite raising multiple complaints, nothing has been resolved.
The biggest surprise is that their ground team doesn’t even carry replacement routers, so every visit is a complete waste of time. The service is unprofessional, the response is slow, and there seems to be no accountability.
I’ve been a customer multiple times hoping the service would improve, but it only keeps getting worse. If you value your time and need a reliable internet connection, stay away from this provider. Extremely disappointed.
It’s been 4 days, and my router is still not working. This is my third connection with this company, and I’m facing the same issue again. Despite raising multiple complaints, nothing has been resolved.
The biggest surprise is that their ground team doesn’t even carry replacement routers, so every visit is a complete waste of time. The service is unprofessional, the response is slow, and there seems to be no accountability.
I’ve been a customer multiple times hoping the service would improve, but it only keeps getting worse. If you value your time and need a reliable internet connection, stay away from this provider. Extremely disappointed.
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Disrespectful Treatment of Women Customers – Worst Support Experience
One of the worst internet service providers I have dealt with. The customer service is extremely poor, and the support executives and local technicians are rude, arrogant, and unprofessional. They rarely listen to the actual issue, and I had to explain the same problem multiple times to different agents because of their lack of coordination.
As a woman, I felt I was treated with complete disregard. Some support staff spoke to me in an intimidating, arrogant, and disrespectful manner, even raising their voices instead of trying to understand or resolve my issue. At no point did I feel valued as a customer.
I also opted for a promotional offer during installation, but I was given restricted service instead. After nearly a month of repeated follow-ups, escalations, and even providing proof of the offer, they finally honored what was originally promised.
The escalation process was equally disappointing, with delayed responses and little accountability. Overall, this has been one of the most frustrating customer service experiences I’ve had. Excitel needs to seriously improve its customer support, professionalism, and the way it treats its customers.
As a woman, I felt I was treated with complete disregard. Some support staff spoke to me in an intimidating, arrogant, and disrespectful manner, even raising their voices instead of trying to understand or resolve my issue. At no point did I feel valued as a customer.
I also opted for a promotional offer during installation, but I was given restricted service instead. After nearly a month of repeated follow-ups, escalations, and even providing proof of the offer, they finally honored what was originally promised.
The escalation process was equally disappointing, with delayed responses and little accountability. Overall, this has been one of the most frustrating customer service experiences I’ve had. Excitel needs to seriously improve its customer support, professionalism, and the way it treats its customers.
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Speed is excellent BUT !!!!!
When it comes to an issue, none of the technician respond. Says call to other number, Request to focus on service issues, then you will be on the TOP.
Best Service and Wifi speed
I’ve been using Excitel WiFi for a while now, and honestly, the experience has been amazing. The internet speed is very stable and much better compared to other broadband services I’ve used before.
What I really like is their support team — they are quick, responsive, and always resolve issues on time without unnecessary delays. That’s something very important and Excitel does it really well.
Overall, I’d highly recommend Excitel to anyone looking for a fast, reliable, and affordable broadband connection. Great service and great customer support!
What I really like is their support team — they are quick, responsive, and always resolve issues on time without unnecessary delays. That’s something very important and Excitel does it really well.
Overall, I’d highly recommend Excitel to anyone looking for a fast, reliable, and affordable broadband connection. Great service and great customer support!
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Worst Broadband Service – No Response Even After 10 Days for Connection Shift
I am extremely disappointed with the service from Excitel Broadband. I recharged for a 200 Mbps annual plan, trusting that the service would be reliable. However, after just three months, I had to raise a request to shift my connection to a new location.
It has now been more than 10 days, and the issue is still not resolved. What is even more frustrating is that no technician has contacted me, and there has been no proper update from their side.
I have called customer support multiple times, but every time I receive the same response with no actual progress or resolution. The lack of responsibility and poor customer service is extremely disappointing.
Paying for a full-year high-speed plan and then facing such negligence and delay is unacceptable. This has been one of the worst broadband service experiences I have ever had.
I strongly do not recommend Excitel to anyone if this is the kind of support they provide to their customers.
Worst service. Very poor customer support. Completely disappointing experience.
It has now been more than 10 days, and the issue is still not resolved. What is even more frustrating is that no technician has contacted me, and there has been no proper update from their side.
I have called customer support multiple times, but every time I receive the same response with no actual progress or resolution. The lack of responsibility and poor customer service is extremely disappointing.
Paying for a full-year high-speed plan and then facing such negligence and delay is unacceptable. This has been one of the worst broadband service experiences I have ever had.
I strongly do not recommend Excitel to anyone if this is the kind of support they provide to their customers.
Worst service. Very poor customer support. Completely disappointing experience.
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