Worst WiFi ever
This is Amit Nautiyal. I have a connection in the name of *Manju Nautiyal* in Baljeet Nagar.
I had taken an Excitel package for 1 year
Every 3 months there is some problem with this package. Today it's one issue, tomorrow it doesn't get fixed.
For the last 15 days I have been having network issues. My WiFi is not working.
I have already emailed them, but there is no response to the mail.
I have also called their customer care at least 15 times. They keep saying "it will be fixed tomorrow", "it will be fixed now". We have raised a ticket with the technician, but there is still no response.
So my suggestion is: if anyone is thinking of taking an Excitel connection, please think 25 times first.
And don't take a 1-year package, because they fool you.
Right now, if we call them for a new connection, they come within 1 minute. But after that, there is no response at all.
You've taken the package, your money is wasted.
My suggestion is: don't take Excitel at all.
It's better to look for some local vendor, even if you spend 2 rupees extra.
You can go for Airtel or any other company, but never take this one.
Otherwise, you will regret it like me after wasting your money.
Amit Nautiyal excitel users
I had taken an Excitel package for 1 year
Every 3 months there is some problem with this package. Today it's one issue, tomorrow it doesn't get fixed.
For the last 15 days I have been having network issues. My WiFi is not working.
I have already emailed them, but there is no response to the mail.
I have also called their customer care at least 15 times. They keep saying "it will be fixed tomorrow", "it will be fixed now". We have raised a ticket with the technician, but there is still no response.
So my suggestion is: if anyone is thinking of taking an Excitel connection, please think 25 times first.
And don't take a 1-year package, because they fool you.
Right now, if we call them for a new connection, they come within 1 minute. But after that, there is no response at all.
You've taken the package, your money is wasted.
My suggestion is: don't take Excitel at all.
It's better to look for some local vendor, even if you spend 2 rupees extra.
You can go for Airtel or any other company, but never take this one.
Otherwise, you will regret it like me after wasting your money.
Amit Nautiyal excitel users
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Best internet provider and best policy
One of the best internet service provider in my area. Best thing about this company is if your internet is down for more than 12 hours they will give you credit for one extra day for every 12 hour there on until the complain is resolved. But you will not require this feature in much as in the last one year I have only made complaint thrice and it was resolved promptly. Happy is also very good. I can track my monthly data usage and billing cycle. I can also see day credited into my account.
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Wrost internet provider
Worst internet service provider I’ve ever dealt with.
It’s been 4 days, and my router is still not working. This is my third connection with this company, and I’m facing the same issue again. Despite raising multiple complaints, nothing has been resolved.
The biggest surprise is that their ground team doesn’t even carry replacement routers, so every visit is a complete waste of time. The service is unprofessional, the response is slow, and there seems to be no accountability.
I’ve been a customer multiple times hoping the service would improve, but it only keeps getting worse. If you value your time and need a reliable internet connection, stay away from this provider. Extremely disappointed.
It’s been 4 days, and my router is still not working. This is my third connection with this company, and I’m facing the same issue again. Despite raising multiple complaints, nothing has been resolved.
The biggest surprise is that their ground team doesn’t even carry replacement routers, so every visit is a complete waste of time. The service is unprofessional, the response is slow, and there seems to be no accountability.
I’ve been a customer multiple times hoping the service would improve, but it only keeps getting worse. If you value your time and need a reliable internet connection, stay away from this provider. Extremely disappointed.
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Disrespectful Treatment of Women Customers – Worst Support Experience
One of the worst internet service providers I have dealt with. The customer service is extremely poor, and the support executives and local technicians are rude, arrogant, and unprofessional. They rarely listen to the actual issue, and I had to explain the same problem multiple times to different agents because of their lack of coordination.
As a woman, I felt I was treated with complete disregard. Some support staff spoke to me in an intimidating, arrogant, and disrespectful manner, even raising their voices instead of trying to understand or resolve my issue. At no point did I feel valued as a customer.
I also opted for a promotional offer during installation, but I was given restricted service instead. After nearly a month of repeated follow-ups, escalations, and even providing proof of the offer, they finally honored what was originally promised.
The escalation process was equally disappointing, with delayed responses and little accountability. Overall, this has been one of the most frustrating customer service experiences I’ve had. Excitel needs to seriously improve its customer support, professionalism, and the way it treats its customers.
As a woman, I felt I was treated with complete disregard. Some support staff spoke to me in an intimidating, arrogant, and disrespectful manner, even raising their voices instead of trying to understand or resolve my issue. At no point did I feel valued as a customer.
I also opted for a promotional offer during installation, but I was given restricted service instead. After nearly a month of repeated follow-ups, escalations, and even providing proof of the offer, they finally honored what was originally promised.
The escalation process was equally disappointing, with delayed responses and little accountability. Overall, this has been one of the most frustrating customer service experiences I’ve had. Excitel needs to seriously improve its customer support, professionalism, and the way it treats its customers.
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Speed is excellent BUT !!!!!
When it comes to an issue, none of the technician respond. Says call to other number, Request to focus on service issues, then you will be on the TOP.
