Worst WiFi ever
This is Amit Nautiyal. I have a connection in the name of *Manju Nautiyal* in Baljeet Nagar.
I had taken an Excitel package for 1 year
Every 3 months there is some problem with this package. Today it's one issue, tomorrow it doesn't get fixed.
For the last 15 days I have been having network issues. My WiFi is not working.
I have already emailed them, but there is no response to the mail.
I have also called their customer care at least 15 times. They keep saying "it will be fixed tomorrow", "it will be fixed now". We have raised a ticket with the technician, but there is still no response.
So my suggestion is: if anyone is thinking of taking an Excitel connection, please think 25 times first.
And don't take a 1-year package, because they fool you.
Right now, if we call them for a new connection, they come within 1 minute. But after that, there is no response at all.
You've taken the package, your money is wasted.
My suggestion is: don't take Excitel at all.
It's better to look for some local vendor, even if you spend 2 rupees extra.
You can go for Airtel or any other company, but never take this one.
Otherwise, you will regret it like me after wasting your money.
Amit Nautiyal excitel users
I had taken an Excitel package for 1 year
Every 3 months there is some problem with this package. Today it's one issue, tomorrow it doesn't get fixed.
For the last 15 days I have been having network issues. My WiFi is not working.
I have already emailed them, but there is no response to the mail.
I have also called their customer care at least 15 times. They keep saying "it will be fixed tomorrow", "it will be fixed now". We have raised a ticket with the technician, but there is still no response.
So my suggestion is: if anyone is thinking of taking an Excitel connection, please think 25 times first.
And don't take a 1-year package, because they fool you.
Right now, if we call them for a new connection, they come within 1 minute. But after that, there is no response at all.
You've taken the package, your money is wasted.
My suggestion is: don't take Excitel at all.
It's better to look for some local vendor, even if you spend 2 rupees extra.
You can go for Airtel or any other company, but never take this one.
Otherwise, you will regret it like me after wasting your money.
Amit Nautiyal excitel users
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Best internet provider and best policy
One of the best internet service provider in my area. Best thing about this company is if your internet is down for more than 12 hours they will give you credit for one extra day for every 12 hour there on until the complain is resolved. But you will not require this feature in much as in the last one year I have only made complaint thrice and it was resolved promptly. Happy is also very good. I can track my monthly data usage and billing cycle. I can also see day credited into my account.
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Wrost internet provider
Worst internet service provider I’ve ever dealt with.
It’s been 4 days, and my router is still not working. This is my third connection with this company, and I’m facing the same issue again. Despite raising multiple complaints, nothing has been resolved.
The biggest surprise is that their ground team doesn’t even carry replacement routers, so every visit is a complete waste of time. The service is unprofessional, the response is slow, and there seems to be no accountability.
I’ve been a customer multiple times hoping the service would improve, but it only keeps getting worse. If you value your time and need a reliable internet connection, stay away from this provider. Extremely disappointed.
It’s been 4 days, and my router is still not working. This is my third connection with this company, and I’m facing the same issue again. Despite raising multiple complaints, nothing has been resolved.
The biggest surprise is that their ground team doesn’t even carry replacement routers, so every visit is a complete waste of time. The service is unprofessional, the response is slow, and there seems to be no accountability.
I’ve been a customer multiple times hoping the service would improve, but it only keeps getting worse. If you value your time and need a reliable internet connection, stay away from this provider. Extremely disappointed.
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Disrespectful Treatment of Women Customers – Worst Support Experience
One of the worst internet service providers I have dealt with. The customer service is extremely poor, and the support executives and local technicians are rude, arrogant, and unprofessional. They rarely listen to the actual issue, and I had to explain the same problem multiple times to different agents because of their lack of coordination.
As a woman, I felt I was treated with complete disregard. Some support staff spoke to me in an intimidating, arrogant, and disrespectful manner, even raising their voices instead of trying to understand or resolve my issue. At no point did I feel valued as a customer.
I also opted for a promotional offer during installation, but I was given restricted service instead. After nearly a month of repeated follow-ups, escalations, and even providing proof of the offer, they finally honored what was originally promised.
The escalation process was equally disappointing, with delayed responses and little accountability. Overall, this has been one of the most frustrating customer service experiences I’ve had. Excitel needs to seriously improve its customer support, professionalism, and the way it treats its customers.
As a woman, I felt I was treated with complete disregard. Some support staff spoke to me in an intimidating, arrogant, and disrespectful manner, even raising their voices instead of trying to understand or resolve my issue. At no point did I feel valued as a customer.
I also opted for a promotional offer during installation, but I was given restricted service instead. After nearly a month of repeated follow-ups, escalations, and even providing proof of the offer, they finally honored what was originally promised.
The escalation process was equally disappointing, with delayed responses and little accountability. Overall, this has been one of the most frustrating customer service experiences I’ve had. Excitel needs to seriously improve its customer support, professionalism, and the way it treats its customers.
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Speed is excellent BUT !!!!!
When it comes to an issue, none of the technician respond. Says call to other number, Request to focus on service issues, then you will be on the TOP.
Best Service and Wifi speed
I’ve been using Excitel WiFi for a while now, and honestly, the experience has been amazing. The internet speed is very stable and much better compared to other broadband services I’ve used before.
What I really like is their support team — they are quick, responsive, and always resolve issues on time without unnecessary delays. That’s something very important and Excitel does it really well.
Overall, I’d highly recommend Excitel to anyone looking for a fast, reliable, and affordable broadband connection. Great service and great customer support!
What I really like is their support team — they are quick, responsive, and always resolve issues on time without unnecessary delays. That’s something very important and Excitel does it really well.
Overall, I’d highly recommend Excitel to anyone looking for a fast, reliable, and affordable broadband connection. Great service and great customer support!
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Worst Broadband Service – No Response Even After 10 Days for Connection Shift
I am extremely disappointed with the service from Excitel Broadband. I recharged for a 200 Mbps annual plan, trusting that the service would be reliable. However, after just three months, I had to raise a request to shift my connection to a new location.
It has now been more than 10 days, and the issue is still not resolved. What is even more frustrating is that no technician has contacted me, and there has been no proper update from their side.
I have called customer support multiple times, but every time I receive the same response with no actual progress or resolution. The lack of responsibility and poor customer service is extremely disappointing.
Paying for a full-year high-speed plan and then facing such negligence and delay is unacceptable. This has been one of the worst broadband service experiences I have ever had.
I strongly do not recommend Excitel to anyone if this is the kind of support they provide to their customers.
Worst service. Very poor customer support. Completely disappointing experience.
It has now been more than 10 days, and the issue is still not resolved. What is even more frustrating is that no technician has contacted me, and there has been no proper update from their side.
I have called customer support multiple times, but every time I receive the same response with no actual progress or resolution. The lack of responsibility and poor customer service is extremely disappointing.
Paying for a full-year high-speed plan and then facing such negligence and delay is unacceptable. This has been one of the worst broadband service experiences I have ever had.
I strongly do not recommend Excitel to anyone if this is the kind of support they provide to their customers.
Worst service. Very poor customer support. Completely disappointing experience.
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Bugget Friendly and Good Service
The service compared to the big gaints like jio amd airtel in our locality Exitel is the best broadband service one can get... we are a total work from home couple and believe me we are doing a sales oriented profile none of our colleague's have this kind of speed and service in our organisation. All our colleagues always asked about our broadband because we are too fast to lock leads. Thanks once again to the team excitel
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This service provider is a Fraud and loots money
I had a terrible experience with Excitel. My broadband plan expired on 10 June 2025, and on 13 June I submitted a termination request. Soon after, an Excitel executive assured me that service was available at my new address and shifting could be done—but only if I made a new recharge. Trusting their assurance, I paid ₹2,999 on 13 June for a 3-month plan.
Despite repeated follow-ups on 16 and 17 June, I was continuously reassured that shifting would happen shortly. Finally, on 17 June, I was informed via email that service is not available at my new address and no refund would be given. This means I paid money for a service that was never delivered.
The company misled me into recharging under false promises, wasted my time during a residential shift, and refused to refund even a single rupee. Highly unprofessional and unfair—would not recommend Excitel to anyone.
Despite repeated follow-ups on 16 and 17 June, I was continuously reassured that shifting would happen shortly. Finally, on 17 June, I was informed via email that service is not available at my new address and no refund would be given. This means I paid money for a service that was never delivered.
The company misled me into recharging under false promises, wasted my time during a residential shift, and refused to refund even a single rupee. Highly unprofessional and unfair—would not recommend Excitel to anyone.
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Absolutely the Worst Internet Service – Avoid at All Costs
I’ve had the misfortune of using this internet service, and I can confidently say it’s the worst experience I’ve ever had. It’s been over 15 days without a working connection, despite having made full advance payment. Shockingly, the company has made it clear that no refunds will be issued—even if the connection is surrendered due to non-functionality.
The customer service is a joke. Every call feels like talking to a robot reading from a script, with no real intention of resolving the issue. To make matters worse, the ground team is outsourced and completely unaccountable. They’ve even had the audacity to tell me outright that I’m free to complain because they "don’t care" and are "untouchable."
This isn’t just bad service—it’s blatant disregard for customers. I wouldn’t recommend this provider to my worst enemy. I sincerely hope more people become aware of their unethical practices so they can be held accountable. Steer clear of this service unless you enjoy frustration, wasted money, and zero support.
The customer service is a joke. Every call feels like talking to a robot reading from a script, with no real intention of resolving the issue. To make matters worse, the ground team is outsourced and completely unaccountable. They’ve even had the audacity to tell me outright that I’m free to complain because they "don’t care" and are "untouchable."
This isn’t just bad service—it’s blatant disregard for customers. I wouldn’t recommend this provider to my worst enemy. I sincerely hope more people become aware of their unethical practices so they can be held accountable. Steer clear of this service unless you enjoy frustration, wasted money, and zero support.
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Worst ever service and customer support
Does not pick call or give a call back, keeps you on 50mins hold to give u a 5 mins of customer support. Their internet does not support office laptops. 0 customer support. Does not give a refund even tho it was their end issue. Kept Me on hold for 40 mins and then didnt answer me only, and i was able to hear their executives talking off the telephone keeping me aside hanging on the call. Unprofessional behaviour and pathetic services
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Bad Response
I am highly disappointed with the service provided. While taking the connection, I was clearly informed that the service is available across all of Bangalore. Based on that assurance, I opted for a 6-month plan.
However, after just 1.5 months, I had to shift my residence within Bangalore itself, and when I requested for relocation of the connection, I was told that the service is not available at my new address. This is extremely unprofessional and misleading, as I was assured of city-wide coverage while taking the plan.
To make matters worse, the company has refused to refund the balance amount for the unused period of my plan. On top of that, they are asking me to return the router, which makes this experience even more unfair and frustrating.
This shows poor customer support and false commitments made during onboarding. I would strongly advise others to avoid this provider and instead go with more reliable broadband services in Bangalore such as ACT Fibernet, Airtel Xstream, JioFiber, or Spectra, who actually provide better coverage, smoother relocation, and more professional customer support
However, after just 1.5 months, I had to shift my residence within Bangalore itself, and when I requested for relocation of the connection, I was told that the service is not available at my new address. This is extremely unprofessional and misleading, as I was assured of city-wide coverage while taking the plan.
To make matters worse, the company has refused to refund the balance amount for the unused period of my plan. On top of that, they are asking me to return the router, which makes this experience even more unfair and frustrating.
This shows poor customer support and false commitments made during onboarding. I would strongly advise others to avoid this provider and instead go with more reliable broadband services in Bangalore such as ACT Fibernet, Airtel Xstream, JioFiber, or Spectra, who actually provide better coverage, smoother relocation, and more professional customer support
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Internet doesn’t work
Internet is down since Morning. I was told that it’ll be fixed in next 4 hours since there’s a maintenance going on. I waited patiently & when I further reached them to check on the status . They again said it’ll take 4 hours. I tried to tell the agent that I was told the same thing 4 hours back. & he didn’t have an answer. Plz call me & assist. This is affecting my work. You chose to do a maintenance on a Monday?? Why couldn’t u do it on a Sunday
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Don’t opt for this service WORST EVER ISP
Pathetic service provider, while purchasing the service they are very customer centric. Once you get into the problem no concerned about your problem. Because you have paid them advance fee for 3/6/12 months. I have opted for 400 mbs service, I never got that speed, after connecting to vpn my mobile network is far better than Excitel. And coming to OTT it’s another horrible story, I did not played any OTT till the date. And I have to follow up with both Excitel and Playbox tv. The executives always tells to logout login uninstall install same process from last two and half months. Till date no resolution either on speed or on OTT.
#neveragainonexcitel
#neveragainonplayboxtv
#neveragainonexcitel
#neveragainonplayboxtv
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Exceptional service… too good
I have been using exitel from 2016 never ever got disconnected except 5-6 times in these 9 years. The service compared to the big gaints like jio amd airtel in our locality Exitel is the best broadband service one can get… we are a total work from home couple and believe me we are doing a sales oriented profile none of our colleague’s have this kind of speed and service in our organisation. All our colleagues always asked about our broadband because we are too fast to lock leads. Thanks once again to the team excitel you guys are perfect example of super customer satisfaction value for money company. Maybe one day Excitel will lead the broadband sector. Keep doing the good work and best of luck to the team…
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They are frauds and cheaters
This isn’t the first time I’ve faced such negligence, but it certainly is the most prolonged and inexcusable instance. The level of service I’ve received reflects a pattern of disregard that is unacceptable for any service provider. I am left completely stranded, and this is severely affecting my work and daily life.
At this point, I must call out the complete failure of your system—apathetic on-ground teams, empty promises from customer support, and zero follow-through from management. It is extremely disheartening to experience such service from a company that claims to be a reliable internet provider.
I demand an immediate resolution to this issue and a clear explanation for this prolonged delay. If there is no concrete action within the next 24 hours, I will have no choice but to escalate this matter further through consumer forums and regulatory authorities.
At this point, I must call out the complete failure of your system—apathetic on-ground teams, empty promises from customer support, and zero follow-through from management. It is extremely disheartening to experience such service from a company that claims to be a reliable internet provider.
I demand an immediate resolution to this issue and a clear explanation for this prolonged delay. If there is no concrete action within the next 24 hours, I will have no choice but to escalate this matter further through consumer forums and regulatory authorities.
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Extremely poor customer service and unstable internet connection with frequent disconnections
I have been using Excitel for around 2 years. Initially the service was good. But since last 6-7 months, it has given me nothing but headaches. Internet connection is way too unstable and wobbly with frequent disconnections. I had to call them several times every day for a month to just get the modem changed.
If Internet is gone in your area due to some technical issue, it can take up to 3-4 days to get resolved despite putting repeated complaints on the app.
In addition, u need to call them also reminding them of the ticket raised. Otherwise, no one to come to resolve the issue. In fact, many times I need to call them multiple times just for a single issue. And trust me, I don’t call them before 24 hours have exceeded my ticket. On top of that, all that customer service people at call centre do is tell you that they have escalated your issue. That’s it. They will say that they have no communication with the ground team. All they can do is escalate the issue at their end. So, yes, the customer service is extremely extremely poor.
If Internet is gone in your area due to some technical issue, it can take up to 3-4 days to get resolved despite putting repeated complaints on the app.
In addition, u need to call them also reminding them of the ticket raised. Otherwise, no one to come to resolve the issue. In fact, many times I need to call them multiple times just for a single issue. And trust me, I don’t call them before 24 hours have exceeded my ticket. On top of that, all that customer service people at call centre do is tell you that they have escalated your issue. That’s it. They will say that they have no communication with the ground team. All they can do is escalate the issue at their end. So, yes, the customer service is extremely extremely poor.
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Great
Super survive
Disappointed with Service from Excited ISP
I’m writing to express my frustration with the service I’ve received from Excited ISP. Despite being drawn in by promises of fast, reliable internet and responsive customer support, my experience has been the exact opposite.
The connection is consistently unstable, with frequent outages and slow speeds that make it difficult to work from home or stream content. These issues have persisted for weeks, and attempts to get help have been incredibly disappointing. Customer support is either unresponsive or unhelpful, often giving vague responses without resolving the actual problem.
What’s most frustrating is the lack of transparency and accountability. Scheduled maintenance and service interruptions are rarely communicated ahead of time, and I’ve received conflicting information from different representatives.
At this point, I’m seriously considering switching to another provider. I expected much better from a company that brands itself as “Excited” about providing great internet service.
The connection is consistently unstable, with frequent outages and slow speeds that make it difficult to work from home or stream content. These issues have persisted for weeks, and attempts to get help have been incredibly disappointing. Customer support is either unresponsive or unhelpful, often giving vague responses without resolving the actual problem.
What’s most frustrating is the lack of transparency and accountability. Scheduled maintenance and service interruptions are rarely communicated ahead of time, and I’ve received conflicting information from different representatives.
At this point, I’m seriously considering switching to another provider. I expected much better from a company that brands itself as “Excited” about providing great internet service.
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Excitel is giving good services
I’ve been using Excitel’s broadband service since 2022, and I’m genuinely impressed with the experience. The internet speed has been consistently reliable, and the connection is stable even during peak hours. The installation process was smooth, and the customer support team has always been responsive and helpful whenever I had any queries. What I appreciate most is the value for money and the transparency in their service. It’s refreshing to have a provider that delivers what it promises without unnecessary hassles. Overall, I’m very satisfied and would gladly recommend Excitel to anyone looking for a dependable internet connection.
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