My Heart Counts User Reviews

Customer Experience

Positive experience24.5% of reviews
Neutral22.7% of reviews
Negative experience52.7% of reviews

~ Based on 110 written reviews from the US App Store.

What users say

Is My Heart Counts Safe?

Not enough ratings yet to assess My Heart Counts.

Is My Heart Counts Legit?

My Heart Counts appears to be a legitimate app. AppsHunter Legitimacy Score for My Heart Counts is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Crashes constantly

I’m frustrated because I can’t complete the surveys. The app invariably crashes while I take them. It even crashed when I tried to fill out the feedback form.

Crashes after 20 seconds

The app closes after 20 seconds and I lose all my work (like answering surveys)

Easy to use and helpful

Really enjoying the MHC app. Interface is easy to use and navigate. Viewing health data and trends is very helpful and clear. Feels responsive, polished, and user friendly. Excited to be using this going forward and seeing what research comes from it.

Outstanding updates!

This app has really gotten better in recent months! Way to go to the dev team

Constant crashing.

The latest version on iOS 25.4.2 is constant crashing. Can’t get in to do any of the surveys and tasks

An easy way to contribute to research

Making my daily entries is quick and easy

Daily check in fine; six-minute walk broken

Generally my dialy report is easy & makes me feel useful. But for that couple of years the six- minute walk has failed to work. I start it and gives me instructions to start and never speaks to me again or records a result.

The right idea

Daily small survey is do-able. I would like resting HR instructions & prompt 1x per week, but no such function. 6 min walk test is nice. Improvements would be to make clear if activities from Healthkit were being used or not (I’m not certain if my workout yesterday was “recorded” or not. In the past, I would enter the data manually into this App, redundantly to entering it manually into the z health App … except the formats are different!).
Further, the circle (yester, today, week) make no sense to me.
Show more

Crashing iOS 14.2 iPhone 12 Pro Max

Moved over to iPhone 12 Pro Max app crashes on open with Face ID.. Turned off Face ID and it ask for 4 digit code. Never set one up. Never asked to set one up.

Starting up

I would have preferred to have an instruction list to start up. I could refer to it rather than muddle along not knowing what to do or wether I was doing it correctly.

Cannot get through enrollment

Trying to verify email address. I have gone through this several times. I get the emailed link, tap it and it says my email address is already verified. But the app won’t let me proceed keeps telling me that I must verify. Sent email to help desk no response.

No response. Gave up and deleted the app
Show more

Doesn’t work

It’s saying I’m not verified but then when I try to verify it says already verified. And their support email is invalid.

App broken since update

Freezes. Can’t sign in or reset password.

inane 6 minute test

the test stops if you switch to music. then after exactly 6 min, it wants you to sit comfortably for a minute. where? in the middle of the street? laudable goal. terrible implementation. deleted the app.

Application freezes

This application wasn’t tested by developers. It’s freezing as I trying to set it up. Trying to send an email to support team, getting a message that email is not valid.

Buggy

The app is not working right after the last two updates from Apple. I do the 6 minute walk and at times it is hard for me to get it started. I have to tap the start button numerous times to get the timer started. Sometimes after it starts I get the message “Walk as far as you can” by the number of times I had to tap the Start button. If this happens then the app will just quit.

Today I was able to get it started and heard the “3 minutes remaining” message. Sometime later I checked to see how much time was left, but the app showed the home screen and had quit. This behavior has been going on for quite sometime.

I have an iPhone 11 and have the latest iOS installed.
Show more

Stopped working

After I purchased the iPhone 11 Pro Max this app shuts down almost as soon as I open it.

No feedback

I guess the goal is to provide data but the person providing the data gets nothing for the effort.

Inconsistency

Somehow the phone is not saving my history answers about smoking, etc. This is very frustrating

Good Idea, Poor Execution

Simply put this app is neglected by the Stanford Team. It freezes up and has a variety of bugs.

The MyHeart social media hasn’t been updated since 2016 and updates are few and far and don’t address the biggest issues so it’s clear this app isn’t a priority for Stanford.