Can’t log in
App doesn’t work. Have managed to register ok then added my username and password, clicked log-in, says ‘success!’ But doesn’t do anything
Takes Forever to Update
Even before the update it took forever for any of my bowel movements to be tracked and logged correctly. Now with the new flare tracker that fails to work, I can’t even attempt to log a bowel movement. It was difficult enough to wait forever (and I mean hours) for the app to load, now it’s completely useless to me.
Show more
Response from developer
Hello, thank you for your feedback. We're very sorry to hear you experienced some technical difficulties with the app. We'd like to resolve this for you. Please send us an email at info@ampersandhealth.co.uk with your registered app email address and we can take it from there.
An Insight to My Care
Just some improvements around bugs and glitches. Being able to delete previous medications and edit when you started them (same with the appointment book).
I’ve made a couple mistakes and I would like to have the most accurate results on my app to help my team if the time was needed for them to access this information to help me but also to help me keep track of my very difficult condition.
Overall I truly appreciate the NHS taking their time to build an app for this community to help support them and keep track of their day to day developments. It means the world that we are being recognised!
I’ve made a couple mistakes and I would like to have the most accurate results on my app to help my team if the time was needed for them to access this information to help me but also to help me keep track of my very difficult condition.
Overall I truly appreciate the NHS taking their time to build an app for this community to help support them and keep track of their day to day developments. It means the world that we are being recognised!
Show more
Insights not working
You can no longer access the insights/stats page. It is just constantly loading. This makes it a little bit pointless as you can’t see what you’ve logged. Please fix asap.
UK only
This is only for the UK so useless if you live anywhere else
Crashing
Keeps crashing everytime I open
Not connected to my hospital team
Although the app is free to users it is not free to Hospitals and my Team at Royal United Hospital Bath are not connected because it is too expensive apparently . I’m not sure what’s the point of continuing?
Personally have found it useful!
I found this app early on in my IBD journey shortly after a hospital admission for a flare-up and found it great to build my confidence and for understanding what my baseline symptoms were. Without this app I would have never joined the ampersand health community thus would have missed out on many wonderful zoom catch ups with others in similar situations as well as the staff and other resources they bring in to help support IBD, arthritis and dermatitis patients! Now that things are more settled for me I’m not using the app as much but I certainly do still enjoy connecting with the community even while being on the other side of the world to most of them. Highly recommend checking out this resource!!!
Show more
Poor
I used to use this daily to Track my bowel movements then it just stopped working. I’ve used this app for about 2 years and just had problems after problems. Just shows how little help there is for IBD
Need to be updated
Every time I go into app on iPhone I have to delete and reinstall to be able to log in as
page either won’t allow fields to be filled. Only works on fingerprint access and not face recognition. Personally not sure why you’d spend time inputting so much day but that’s maybe just me.
page either won’t allow fields to be filled. Only works on fingerprint access and not face recognition. Personally not sure why you’d spend time inputting so much day but that’s maybe just me.
Repeated logout issue makes app frustrating
Repeatedly logs out between session, constantly need to enter password and re-register Touch ID
Slow and unresponsive
Since last week the app has become slow and unresponsive. When you click to add a bowl movement sometimes doesn’t close and multiple clicks add more than one entry. When you click on stats option check entries your greeted by a long wait / donut timer. App constantly logs you out. You’ve taken an app that was just working ok tweaked it and made it useless, clearly zero user testing before implementation
Show more
Deleted data
This app is unusable for me now, cannot log any new medication and it’s lost a years worth of medication data that I can’t retrieve. I have contacted Ampersand but no one seems to be able to help me fix the problem. It’s useless when parts of it don’t work!! Not impressed!
Many missed opportunities
If I knew how, I would create my own Crohn’s disease app.
You can log your bowel motions, but they are not saved, so you can’t do it long term.
You can’t log your food, and none of my local hospitals are signed up to it so I can’t contact my medical team through it. The mood tracker is good but I can think of a million ways it could be improved to be more useful for IBD sufferers.
You can log your bowel motions, but they are not saved, so you can’t do it long term.
You can’t log your food, and none of my local hospitals are signed up to it so I can’t contact my medical team through it. The mood tracker is good but I can think of a million ways it could be improved to be more useful for IBD sufferers.
Show more
So so
I guess if you really need to know the details of what is happening with your IBD and you can’t remember. Then this app is probably good for you.
You will get constant messages which you can’t delete.
Not for me I’m afraid.
You will get constant messages which you can’t delete.
Not for me I’m afraid.
IBD App
Can’t change or delete medications, it freezes. Never got reminded to take them or when appointments were. Found the stool tracker very useful but shame about the other features not working.
Last update had made app very buggy
The last update has made the app very buggy. You are now unable to input more than two bowel movements and the app takes longer to open and input data.
It doesn’t open
I can only see the first page, and then it closes instantly.
Response from developer
Hello, thank you for reaching out. We are very sorry that you have experienced this issue! Please email us at info@ampersandhealth.co.uk if you are still experiencing this when opening the app. We apologise for the inconvenience this may have caused you and we hope to resolve it for you as soon as possible. Thank you.
Crashes
Downloaded but haven’t used your app before other than to create a password. Had an email today asking me to log in to the app to update my details and meds info. I tried a few times but it doesn’t let me in. I’ve updated the app and reset my password but it still crashes every time I login after typing my password. Please fix so I can find out why this app is so necessary in my life!
Show more
Keeps crashing and can’t remove medication
It was a really good app, it does help monitor symptoms etc but since the latest update it crashes or freezes regularly and I can’t remove my medication that I was on temporarily for reminders because it just crashes/freezes.
