App needs a button to report service outages simply
10/9/26: LibertyPR needs to proved a simple and prominent button on the homepage, to report outages. Clicking on the button should record the time and location of the outage, or general Low or lack of service. Liberty needs to know when it’s quality sucks. Sadly, that will probably be most of the time and most places.
9/5/26: Here’s a thought: how about sending correspondence in the preferred language of the recipient, instead of just Spanish? You know many of your subscribers (CUSTOMERS) only speak ENGLISH, right? So, why don’t send us emails and texts in Spanish? Surely, your developers can figure out how to check a box and create a message in the corresponding language. SMH. 1/18/26: I wasted 2 minutes going through your IVR, then selected the WhatsApp option to “chat with an agent”, only to be connected to a useless virtual assistant. That was after trying to find a way in your app to actually connect to a live person - no luck. So, in addition to the reason I contacted you, below, I would appreciate if you would escalate my complaint about the severely annoying and useless “virtual assistant”, which does more to drive away customers than actually supporting us! This app provides no way to initiate a chat for service. The WhatsApp function does not actually let you chat with a live person - again, it’s just a dysfunctional virtual assistant which does allow for connecting to a live agent. Do you actually WANT to drive away your customers? It’s working! Previous review: I’ve never seen an app that was this difficult to navigate. Whatever “intuitive” means, this is the opposite. Try to figure out how to update your autopay CC - I dare you. Even the instructions they email you are useless. The incompetence in the app design and in the email composition is impressive.
9/5/26: Here’s a thought: how about sending correspondence in the preferred language of the recipient, instead of just Spanish? You know many of your subscribers (CUSTOMERS) only speak ENGLISH, right? So, why don’t send us emails and texts in Spanish? Surely, your developers can figure out how to check a box and create a message in the corresponding language. SMH. 1/18/26: I wasted 2 minutes going through your IVR, then selected the WhatsApp option to “chat with an agent”, only to be connected to a useless virtual assistant. That was after trying to find a way in your app to actually connect to a live person - no luck. So, in addition to the reason I contacted you, below, I would appreciate if you would escalate my complaint about the severely annoying and useless “virtual assistant”, which does more to drive away customers than actually supporting us! This app provides no way to initiate a chat for service. The WhatsApp function does not actually let you chat with a live person - again, it’s just a dysfunctional virtual assistant which does allow for connecting to a live agent. Do you actually WANT to drive away your customers? It’s working! Previous review: I’ve never seen an app that was this difficult to navigate. Whatever “intuitive” means, this is the opposite. Try to figure out how to update your autopay CC - I dare you. Even the instructions they email you are useless. The incompetence in the app design and in the email composition is impressive.
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Nunca funciona
Nunca funciona
Nunca funciona
Siempre hay problemas para hacer log in.
No funciona desde iOS27
Desde iOS 27 salió la aplicación no funciona. No permite dar login. Solamente sale que encontró un error. Ni siquiera el Homepage hace loading. Useless, just like their service.
Useless App…
The app has frequent login issues. Sometimes the login screen won’t even load, and you have to delete and reinstall the app just to get in. It’s also slow and extremely limited. All you can really do is check how much you owe and make a payment.
