Awesome!
Swear it is
Don’t Make the Switch.
This is easily the worst booking/scheduling app of all time, and I’ve tried several of them. I recently switched to Goldie from GlossGenius, thinking that I could save a few dollars a month to get access to more features. Boy, was I wrong?
I set the app up with ease and then enabled 2FA for security purposes. Yesterday, the app randomly logged me out (which isn’t the first time it’s happened). You know what is a first? The app locking me out of my account!
When I went to log back in, it was supposed to send a code to my phone… instead an error popped up, saying I typed the code in too many times. Every time I hit resend code, that error pops up. But guess what the gag is? I never even typed in a code for it to be incorrect. I never even received a code to type in… but this error keeps popping up and we’re going on 24 hours of me being locked out of my account.
My clients are booking appointments that I cannot see. I have NO access to my calendar or booking site, even though I paid my subscription. I gave these people $20 for them to play in my face, and lock me out of a very essential factor for my business…. My schedule! Now I know what you’re thinking… “You should contact support!” I did just that. Multiple times.
Apparently, consumers shouldn’t need assistance on the weekends. They don’t work weekends so if you have an urgent matter, you can’t get it solved until Monday morning. I am a nail technician with full books and had to have my clientele reach out to me personally in order to see what clients I have today. This is completely unacceptable and a total hindrance to my BUSINESS! I AM RUNNING A BUSINESS!!! Imagine paying your boss to be able to see your schedule, they revoke your access for no reason and tell you to figure out your work schedule without being able to see it. That’s what Goldie’s done to me.
This wouldn’t even be an issue, had I never turned on 2FA. But, I thought I was making my account and business more secure. I guess a little too secure, huh? At this point, I’ve cancelled my subscription and disputed the charge with my bank. Goldie can go straight to hell — and if you were thinking about making the switch, DON’T!
I set the app up with ease and then enabled 2FA for security purposes. Yesterday, the app randomly logged me out (which isn’t the first time it’s happened). You know what is a first? The app locking me out of my account!
When I went to log back in, it was supposed to send a code to my phone… instead an error popped up, saying I typed the code in too many times. Every time I hit resend code, that error pops up. But guess what the gag is? I never even typed in a code for it to be incorrect. I never even received a code to type in… but this error keeps popping up and we’re going on 24 hours of me being locked out of my account.
My clients are booking appointments that I cannot see. I have NO access to my calendar or booking site, even though I paid my subscription. I gave these people $20 for them to play in my face, and lock me out of a very essential factor for my business…. My schedule! Now I know what you’re thinking… “You should contact support!” I did just that. Multiple times.
Apparently, consumers shouldn’t need assistance on the weekends. They don’t work weekends so if you have an urgent matter, you can’t get it solved until Monday morning. I am a nail technician with full books and had to have my clientele reach out to me personally in order to see what clients I have today. This is completely unacceptable and a total hindrance to my BUSINESS! I AM RUNNING A BUSINESS!!! Imagine paying your boss to be able to see your schedule, they revoke your access for no reason and tell you to figure out your work schedule without being able to see it. That’s what Goldie’s done to me.
This wouldn’t even be an issue, had I never turned on 2FA. But, I thought I was making my account and business more secure. I guess a little too secure, huh? At this point, I’ve cancelled my subscription and disputed the charge with my bank. Goldie can go straight to hell — and if you were thinking about making the switch, DON’T!
Show more
Discount offer
I love the app but everytime I see the 50% off for 3 months offer I click hours later it’s not valid even when I click on it from my email it’s not valid why send the offer if it’s not going to be valid when I click on the. Link them when I talk to the AI help it keep saying no offers available and that if I need to speak to a live person they will reach out within 2 days.
Show more
Mostly good
I love this app for the most part but charging 1.20 to hold credit card info for no shows is ridiculous. I’m already paying $20/month for the service. This is my biggest complaint and ultimately may cause me to change booking apps. I also don’t like that I don’t have access to a waitlist unless I pay even more.
Show more
Too many glitches
The first and the worst issue I’ve had is appointments disappear after I’ve saved it in the app and the results are double and triple bookings. Second and most common issue is that on weekends when I don’t have appointments, I get notifications saying I have an appointment in an hour. Please fix this or you will be losing a loyal customer of over 5 years.
Show more
