Take it off the App Store
If no one is maintaining this please remove it because it’s not even working. No one can log in, it’s giving your customers a bad experience.
I wish I could give a lower star than one.
When I first hired the company to spray my yard, their app was pretty good and now overtime the app has gotten to be worse and worse and absolutely useless. They need to fire their IT company and hire a company who can make their app work like it should.
Worst app ever
This is the wrost app ever made. It never work, nobody at Massey can provide assistance and they keep saying there is jothing rhey can do about it.
Good Luck
We have had a very bad experience with this company. We have Landscape Services and have had reported issues without resolution. Each time thy come out I’m told that the lawn doesn’t get enough sun. The app doesn’t work either and their customer service people have said “it never does”
C’mon Massey you said you were the best. Prove it!
C’mon Massey you said you were the best. Prove it!
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App fails constantly
Again I thought I would just sign in to app and pay my bill. Well, that didn’t happen it’s been at least a dozen attempts on my part to be able to sign in. So I just called and it’s now set up for auto pay, I think maybe it’s not working is my new to me iphone15, and Massey hasn’t updated there software to recognize newer iPhones. I’m thinking I’ll check out the competition and see if there system works..
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Worst app ever.
This is the worst app. This company apparently bought my local pest control company. Now, you can’t reach a human. Tried to get set up with this app to check on my bill. BIG FAIL!! Zero stars.
I mean seems like working ok for me
I prefer this over their website tbh!
Does not work
Unable to add payment method to account.
Barely Works...
App barely works, it doesn't allow you to remove or add new payment method. It's poorly developed & appears to lack even simple QA testing!
Can’t log on
I’ve tried and tried to login to my account. Will not let me on my phone or iPad. Guess the next step is to try a computer. Frustrating!
Poor app design
Not very user friendly .
No need
adding another layer through an app was not needed and improved nothing
Poor app for terrible service quality and company
Pointless app that offers limited functionality and should just stick to web portal. You’re better off avoiding Massey all together
Still doesn't work
After my review, they contacted me. They changed the password. I logged in. Had to use my work computer to then change the password again. Got logged in. Less than 60 days later, broken. Again. I use the app to pay and schedule service. Their fix...change the password again. Pretty much the last time I'll even bother with the app. If it fails again I'll just cancel their services and go elsewhere.
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Submit request never works
One thing a customer would use the app is to submit any service requests with details, at their own convenience, not relying on office hours. The submit request option lets enter all information but always errors out on submit.
Homeowner
I’ve had the same problem with the Massey app. When it works it’s fine but when I try and login I can’t and I have to delete the app and reinstall it. I have an iPhone 13 with all current updates downloaded. I don’t understand why Massey hasn’t fixed this problem at his been going on for years.
App perpetually fails
Must uninstall/reinstall each time you need to access the App. Massey says there is nothing wrong with the app. As you can see from the reviews, others would disagree....
Problematic App
Continued problems with this app
Works for awhile & then it doesn’t recognize me as customer anymore. Even when I put in my account # & zip code as requested.
Their solution? Delete app!
Also they discontinued upcoming service schedule. Used that feature all the time
Would like option to pay account with something besides credit card
Obviously not interested in making this easy for their customers
Works for awhile & then it doesn’t recognize me as customer anymore. Even when I put in my account # & zip code as requested.
Their solution? Delete app!
Also they discontinued upcoming service schedule. Used that feature all the time
Would like option to pay account with something besides credit card
Obviously not interested in making this easy for their customers
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Awful
Doesn’t work. Can’t log in. Not worth downloading.
Broken more than it works
This app seems to ALWAYS be broken. I try daily to log in and pay service invoices but it refuses to work. Terrible app. Massey, if you want to be paid, you may want to put some effort in to your app.