Unresponsive App
After upgrading to IOS 26 the app no longer works. The screen is non interactive and i cannot input login credentials. I have force closed the application and reopened it. I uninstalled and reinstalled to no avail.
No excuse
Update: 2 years later can’t even log in.
All the info on this app is out of date and all the app actually does is bring you to a bad version of the website. The medical industrial complex makes billions of dollars a year off of us. There’s no excuse for why an app should be this dysfunctional. do better.
All the info on this app is out of date and all the app actually does is bring you to a bad version of the website. The medical industrial complex makes billions of dollars a year off of us. There’s no excuse for why an app should be this dysfunctional. do better.
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Terrible app and terrible customer service
Not sure where to begin with the quality of customer service. All they know how to do is advise the customer that they will be on a 2-3 minute hold without an answer when they return to the call.
No excuse
All the info on this app is out of date and all the app actually does is bring you to a bad version of the website. The medical industrial complex makes billions of dollars a year off of us. There’s no excuse for why an app should be this dysfunctional. do better.
Awful app
Not optimized for use on phones. Impossible to scroll. Never shows the full screen. Don’t offer an app if it doesn’t work for mobile devices.
Pointless app
This app is worse than useless. It’s just a front end to their web site. It doesn’t remember my password. It doesn’t fill the screen of a “notched” iPhone. I can’t use FaceID. A browser shortcut saved to the Home Screen is actually an improvement. But do they care? NO! I only have their insurance because it’s what my employer provides, and they KNOW it! I’m not their actual customer, so they have no inclination to meet our needs.
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Not worth the time to log in
This app does not render the web content properly. As soon as I logged in and tried to view flex spending content, I was turned off to the app. I hope the developers test their product more thoroughly next time.
Terrible app
I’m just curious if the developers actually ever did a test run with this app. Navigating the claims is impossible. The “hide details” button just takes you to the details page. there are no navigation back or forward arrows. The claims aren’t listed by date of service or location, only the claim number which is not helpful. The desktop website is really the only way you can navigate through Medcost and that isn’t even simple. Very disappointed with this app. Some very minor changes could make it a much better experience and I wonder if anyoneFrom the development company is even reading these reviews. I would’ve expected more from a large company like Medcost.
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App Needs Work
Not user friendly. Hard to find the information you’re looking for. Can never seem to get to my Flex Spending Account information. I usually end up having to call vs using the app.
Way outdated.
The app is embarrassing. Does this company not invest in tech platforms?
Crappy app
What a crap shoot is this? Did anyone even know how to code or build apps at this company?
Just a web view of their website
This is literally just a browser, like use safari it’s better, and the buttons actually work, unlike this app. Also you’re unable to print a card in any way. It always says unable to display.
Pathetic
Setting up the app stinks. Clearly not trying to create a good user experience. Their saving money by creating barriers. Insurance wants you to find it easier just to give up and pay bills you don’t understand.
App needs updating
No iPhone X support! The app feels old and slow. Additionally, I can’t paste my password in which prevents me from using a password manager.
Waste of time
App is worthless as is the website. Took an hour just to register with multiple phone calls to cust service. Still cant use app.
iPhone X support
App feels dated, slow, and neglected. The lists for in-network care have not been updated for quite some time. This makes it difficult and time consuming to search for providers. Integration with Apple’s Heath app and support for adding insurance cards to Apple Wallet, are long overdue. Additionally, the app would benefit greatly with support the iPhone X screen size.
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Can’t even connect to my profile
Putting in the right password and username that I did on your website but keeps coming up saying “invalid username/password”
Also I use a password managing service and find it extremely cumbersome that you disabled the “paste” function in your app.
Basically I think the app is garbage because it won’t even let me in!
Also I use a password managing service and find it extremely cumbersome that you disabled the “paste” function in your app.
Basically I think the app is garbage because it won’t even let me in!
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