Worst after Sales Service
I purchase the vehicle and found that company providing worst after sales service to the customers. They do the accident of customer car and ask for the money to repair it. Company following unethical Spare Parts selling tricks with customers. You do lifetime follow-ups, and no one will listen. They threat to the customer by saying do whatever you want. Do you want to associate with this kind of company, or are you ready to pay for the Repair, which is due to their mistake?
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Worst Car ever
The worst Vehicle Company serving in India.
The worst day for me when I decided to purchase a car of MG.
Since day 1 at dealer’s door I complained for the faulty vehicle not to deliver. But they arranged to convince me for take the faulty car and latter I have to talk many seniors of MG but only false promise they have made. Problem arises day by day but the vehicle was not changed. Still MG used to repair the brand new vehicle again and again but all in vain.
I request MG to keep your vehicle as a gift from my side as I drive this car only at 8-9 occasions in last 3 and half years due to the fault. The vehicle has been kept at your service station maximum time.
The worst day for me when I decided to purchase a car of MG.
Since day 1 at dealer’s door I complained for the faulty vehicle not to deliver. But they arranged to convince me for take the faulty car and latter I have to talk many seniors of MG but only false promise they have made. Problem arises day by day but the vehicle was not changed. Still MG used to repair the brand new vehicle again and again but all in vain.
I request MG to keep your vehicle as a gift from my side as I drive this car only at 8-9 occasions in last 3 and half years due to the fault. The vehicle has been kept at your service station maximum time.
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Worst experience
From last one month MG team is just prolonging the profile update of mine and now they have changed the primary contact number and now the vehicle is in unbind state. When I called the customer care for support they are simply saying the issue was resolved and if not I have to go to service centre physically and they may help. Pathetic service ever experienced.
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0 Servicing Slots since a month
What’s the point of building an app if you won’t update available service slots on the app? I have tried 7-8 times in last 1 month and every time it shows 0 slots available for Mahadevpura and Electronics City. And when I spoke to your customer care agent - she is repeatedly asking me to visit the service station saying Pick up and drop slots are not showing on the app. Last time I went to the service station - they wasted the whole day making me wait. Now again - I’ll just have to waste one whole day because of such random processes of MG. Never had any such issues in 5 years of using Hyundai.
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Worst customer care service and dangerous too
I bought mg Windsor essence pro one month back from Dehradun deelaraship they have entered their mobile number in my mg app instead of mine. They have all control of my car. Inspite of complaints to them customer care they have not changed. Every time I call mg customer service they are saying it will be done within 24 hours. One month over that mobile number is not changed and my car and all control location are there with them. I have never seen such car company so worst and dangerous. Planing to file police complaint after their frustrating response. I will never buy mg cars. Not recommended to anyone
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My MG App
This app is really convenient. Its interface is simple and includes only required service tabs. I have been using this app since I bought my first MG vehicle 3 years ago and have not faced any issues till date.
MG Windsor
I have bought MG Windsor Essense last week. Very nice smooth and fun to drive car. Happy with the drive quality and features. But the infotainment system needs major redesign. Key points after one weeks user experience.”
1. Infotainment display is locked, you put on turn indicators, after indicator goes off, screen is unlocked
2. Every time you restart the system, headlight goes to auto mode, drive mode resets to Eco. Car should allow to configure default settings.
3. All play, select buttons on Jiosaan are small. Difficult to press while driving.
4. Toggle button should be provided for moving between CarPlay/auto and MG UI
5. Some shortcut on screen to switch off engine, AC and mute music can be provided. Instead of having icons of mirror, headlight, settings on main screen, you can provide buttons for AC, mute, engine off, mirror fold, headlight on off. Why need to navigate thru multiple menus to do simple tasks. Or provide freedom to add key shortcuts on main screen as per their choice.
6. Overall very bad user experience in the entire UI design. Not expecting much from Jio team anyway.
7. Very few apps available for download. Learn from other car manufacturers.
8. No better feature to locate nearest Charging station.
1. Infotainment display is locked, you put on turn indicators, after indicator goes off, screen is unlocked
2. Every time you restart the system, headlight goes to auto mode, drive mode resets to Eco. Car should allow to configure default settings.
3. All play, select buttons on Jiosaan are small. Difficult to press while driving.
4. Toggle button should be provided for moving between CarPlay/auto and MG UI
5. Some shortcut on screen to switch off engine, AC and mute music can be provided. Instead of having icons of mirror, headlight, settings on main screen, you can provide buttons for AC, mute, engine off, mirror fold, headlight on off. Why need to navigate thru multiple menus to do simple tasks. Or provide freedom to add key shortcuts on main screen as per their choice.
6. Overall very bad user experience in the entire UI design. Not expecting much from Jio team anyway.
7. Very few apps available for download. Learn from other car manufacturers.
8. No better feature to locate nearest Charging station.
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Amazingly convenient
The app is really convenient to use. The response feedback from the car has helped me several times to know things about my MG car which I couldn’t ever with any other of my old cars.
Specially the vehicle performance tracker helps me understand my driving habits and help to improve them from time to time.
Specially the vehicle performance tracker helps me understand my driving habits and help to improve them from time to time.
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Checkout option unavailable in e-shop section
In the e-shop section, the app does allow to add items to cart but there is no option available to checkout. The total amount remains zero even if there are items in the cart. Not able to place order for merchandises.
App is Good but needs some enhancements
App is Good to use and track service related history & its activities.
But one major problem, what I see here is, whenever navigating to “Jio Data” or “Jio Savan” under “My Subscription” option, it is not getting loaded successfully. Every time it is saying “Processing your request” and getting timed out.
If MG is able to fix this issue permanently, that would be more helpful.
But one major problem, what I see here is, whenever navigating to “Jio Data” or “Jio Savan” under “My Subscription” option, it is not getting loaded successfully. Every time it is saying “Processing your request” and getting timed out.
If MG is able to fix this issue permanently, that would be more helpful.
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Change of mobile number
Please change mob no . I have sold this car but message is coming to me.
Worst app - displays different content than actual
Since last two months the app has been displaying different content what it used to display earlier .
I am not seeing book a service or my car details options at all.
As usual mg customer care never resolved this issue.
They are asking me to install and uninstall app multiple times but it’s of no use .
I am not seeing book a service or my car details options at all.
As usual mg customer care never resolved this issue.
They are asking me to install and uninstall app multiple times but it’s of no use .
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The worst customer service on earth
I implore anyone considering purchasing via the e-shop not to. They take your money without delivering your product. You chase via phone/email, which puts you into an endless cycle of customer service idiocy. It’s been over two months and I’m still waiting for a refund, because delivering an order is beyond them. Dreadful.
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Is someone looking at it at MG?
Last time i booked my service through this app. I got a confirmation but when i reached mg dealer they said my servicing is not booked. They said, please call and book. I was shocked to find that this app is only for consumer to put effort. The dealer is not bothered to see it.
Good app, but a request to MG
App is very good and easy to use. But one request is to add an option to search the drive history date by selecting a date in smart drive option. So it will be more convenient for everyone to check an old drive history. Now we need to tap on previous option till we reach the required date drive history. Hope MG team will incorporate the same in coming updates… 😀
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App needs more improvement
The app still exhibits bugs and sometimes certain features do not respond. I guess more frequent updates are a must to get a quick reliable response from the app.
Otherwise it’s a great interface between the user and his vehicle. Smart features make it more attractive! 👍
Otherwise it’s a great interface between the user and his vehicle. Smart features make it more attractive! 👍
Worst car worst service
The biggest mistake we did was buying MG car. First of all it has the worst engine where it gets heated up in hills and there is scary smoke coming out of Banet. Secondly the wire below the car has some fragrance which attracts rats and you cannot stop rat from biting it even if rat repellent is sprayed. Most importantly service is worst where they take and give car after 20 days. There is rat bite every month even in closed parking and our car will be at service station 20days in a month. Just for 10 days in a month we are spending 25k for every service
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Update in mobile number and Email Id
I requested to change the mobile number and email I’d
Within 2 hours request accepted and Mobile number and email changed
Within 2 hours request accepted and Mobile number and email changed
Pretty Useless
The ‘locate charger’ link doesn’t work, unless you know the EXACT NAME of the charger. Which kind of misses the point. Further, there’s no map to tell me where chargers are on my route (it’s there on the website though).
The chat feature is intrusive: it won’t start the chat unless I’ve entered my FULL NAME, phone number and email ID. Why don’t you get a captcha too and make it completely useless?
7 months after buying the car, my FASTag is STILL NOT linked to the app. Do I have to write an application in triplicate for that to happen?
The chat feature is intrusive: it won’t start the chat unless I’ve entered my FULL NAME, phone number and email ID. Why don’t you get a captcha too and make it completely useless?
7 months after buying the car, my FASTag is STILL NOT linked to the app. Do I have to write an application in triplicate for that to happen?
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Everything is working even after updates
Everything is working even after updates. People complaining just need to logout and login again and all problems such as blank white screens will be resolved.