Needs updated
Scanner Doesn’t work
Response from developer
Thank you for taking time to review the app. We are aware of issues with scanning. This will be fixed in an upcoming release of the app.
Horrible
Ease of use is terrible!
Response from developer
Thank you for taking time to review the app. A phone's cellular data connectivity can sometimes impact buttons showing up or data loading correctly while inside of a store. We are working on updates to the app to help with ease of use that will be released in the next 6 months or so.
Feb 29! Not working
Response from developer
Thank you for taking time to review the app. Unfortunately there was an outage that affected the app during the afternoon on 2/29/2024. This was resolved the same day please let us know if you continue to have issues with the app working.
Issues with IOS apple products
Disappointing
Response from developer
Thank you for taking time to review the app. What model Phone are you using? If you are currently registered please unregister, then uninstall and reinstall the app and try to register again.
Works great
Response from developer
Thank you for taking time to review the app we are glad it is working well for you!
Doesn’t work at all stores like it’s supposed to
Response from developer
Thank you for taking time to review the app. To be able to verify if this is a store or app issue please collect UPC's from any transactions that have issues, and provide this information along with any errors to your Local Agency. They will be able to pass this information along to be researched by the helpdesk and vendor unit to determine if this is a store issue.
Barcode scanner
Response from developer
Thank you for taking time to review the app. I apologize for the inconvenience. When the screen freezes does it freeze while attempting to scan, or does it freeze when opening the scan food item screen?
App is NOT WORKING!
Response from developer
Thank you for taking time to review the app. We apologize for the inconvenience and troubles with the app. Could you please try the following. 1. Unregister within the Mobile App 2. Uninstall the Mobile App 3. Reinstall the Mobile App 4. Register again If these steps do not resolve the issue please let us know.
Ugh
Edit: my network connection is fine. It literally doesn’t scan.
Response from developer
Thank you for taking time to review the app. We apologize for any issues you are experiencing. The scanning function does not work properly without network connections, and phones do not always have the best connection to networks inside of stores. For this reason we do recommend manually inputting the UPC code if the phones network connectivity is having issues.
Ugh
Doesn’t even work!!!
Response from developer
Thank you for taking time to review the app. We apologize for the issues you are having when attempting to register in the app. Please reach out to your WIC Clinic to troubleshoot the issue further.
Used to work well
Response from developer
Thank you for taking time to review the app, can you please attempt to uninstall and reinstall the app and check again?
Not loading
Response from developer
Thank you for taking time to review the app, can you please attempt to uninstall and reinstall the app and check again?
Scanner
Response from developer
Thank you for taking the time to review the app. Cell reception within a store can sometimes cause delays with the scanner. You could save a PDF of the food list locally on the phone as an option to get around this issue.
Not working
Response from developer
There was an outage over the past few days, we apologize for the inconvenience. We have resolved the issue and the mobile app should be working now.
Must be nice for those who can actually get it to work
Response from developer
There was an outage over the past few days, we apologize for the inconvenience. We have resolved the issue and the mobile app should be working now.
Wic app not working
Response from developer
There was an outage over the past few days, we apologize for the inconvenience. We have resolved the issue and the mobile app should be working now.

