Not what it used to be.
4-7 years ago bitesquad was my go to for restaurant delivery. Their uniformed drivers, attention to detail, accuracy, use of insulated food bags made them standout against the competition. They also had the most Restaurants on their platform with a lot of unique local options. The company I worked for used them extensively for corporate catering functions as they were reliable for large orders with great accuracy. It was also nice to be able talk to a rep in person regarding our orders. Fast forward today and all that was good with them is out the window. Inaccurate orders if the order even arrives!! Cancellations are frequent. Long wait times, cold food bought by drivers in street clothes who make no effort to check that the order is correct. Almost impossible to get ahold of a real person when something goes wrong. I recently found out that they don’t even have their own drivers. You order from their App or website and they forward the order to Ubereats and they deliver it. Crazy!! You order from a 3rd party delivery service only to have them forward your order to another 3rd party. Save your money and hassle and just order directly through Ubereats. Bitesquad used to be the best delivery service now they are the absolute worst and likely most expensive delivery service.
Show more
Response from developer
Hi Joshmi81! We are so sorry we let you down. This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at reviews@bitesquad.com and we'd be happy to help. -TA
Don’t use
If words could only describe how horrible bite-squad and what they call customer service truly is. They won’t help you solve any problem with your order but however they will be unhelpful and have an attitude with you. If your order is wrong you can forget about a refund or credit to your account so keep that in mind. Just stick to Door Dash. This was my first experience with Bite-squad and after two attempts with customer service to have my issue resolved. I ended up having my account deleted because they basically told me it wasn’t their problem. Idk about other towns but my bite-squad has about 4 options for restaurants. The communication between restaurant and Bite-squad is awful. I waited close to an hour for bite-squad to tell me that the restaurant wouldn’t accepted my order and they couldn’t get ahold of them. So I was credited that amount for the cancelled order. I was forced to use The only other Mexican restaurant on the app because I had to use the credit, no refund. Which charged me $9.25 for a cold small singular quesadilla with no sides. Not what was in the menu and not what I ordered but bite-squad doesn’t give a care about that. After sending customer service pictures of the item I still received no help at. Not even a credit to my account. I was told it was denied by a supervisor. My order total was around $50 for two items that were horrible and that’s money I will never get back thanks to Bite-Squad.
Show more
Response from developer
Hello Chas, we're very sorry we let you down! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us on Facebook or Instagram and we will be happy to assist.
No regard for customer
I had made an order around 3:30 pm in advance and set it to be delivered to me at 5:45 so me and my daughter could eat. At 5:30 I checked to make sure it was getting ready, and I see that the estimated time of arrival went up to 6:30. I was confused and concerned so I reached out to the customer service. They told me that my order is delayed, but that I could get refunded based on how late the delivery was. They wouldn’t tell me why it was going to be late. I called the restaurant and they had my food ready to go, and it was a 6 minute drive from the restaurant to my house. I contacted support again, and they claimed that they were having a hard time finding a driver. At 7:30, and 5 support agents later, they ended up marking my order as complete, yet the food was still at the restaurant. I contacted support and all they offered was a refund and a $5 credit. Don’t use BiteSquad, as they do not care about their customers. I waited nearly 2 hours after my scheduled time for delivery and ended up having to go pick it up myself with my 2 year old at nearly 8 o’clock at night. It was terrible customer service all around.
Show more
The worst of the delivery apps
Having 4.6 stars is baffling. The handful of times we've had orders not picked up, not delivered, or just flat disappear have all been on here. Once, I ordered food that was already taking over 1.5 hours, then the driver sat down the road for 30 minutes before my order was suddenly cancelled. This evening, we place an order, it's marked delivered when clearly not here. We're told the order is still at the restaurant and the driver "unreachable." Ok, fine, credited back and we replace the order, only to be contacted by bite squad a while later that "the restaurant can't make the order, they're too busy."
I hope the restaurant just removes the service and switches to another one, because that sounds to me more like the restaurant isn't going to get screwed again and won't make it because it's a "duplicate" order. And sorry, but I'm not accepting food that's sat for an hour and a half by that point when it's not our fault. Now almost two hours later, figuring out where to eat and never using this service again.
I hope the restaurant just removes the service and switches to another one, because that sounds to me more like the restaurant isn't going to get screwed again and won't make it because it's a "duplicate" order. And sorry, but I'm not accepting food that's sat for an hour and a half by that point when it's not our fault. Now almost two hours later, figuring out where to eat and never using this service again.
Show more
Hope you never require a refund
I’ve used Bite squad for years and never had a problem until recently. First problem was two weeks ago. The app crashed as I was placing my order, I was charged, they claimed the order didn’t go through and that I had NOT been charged. I reordered since I was guaranteed the first order had not been charged to my account and I went ahead and asked them to cancel the first order just to be on the safe side. I checked my account a few days later and I had in fact been charged for both orders. I spoke to someone else, they said my order had been cancelled and a refund had been issued. I was told to wait 3-5 business days to be posted to my account. A few days later I placed an order that was later canceled due to the restaurant being too busy. Fine I know it isn’t bite squads fault, but I was still charged for the order. I waited a few days and contacted them again. They now claim that I was never charged for that first transaction even though the second person I spoke to said I would get a refund in 3-5 business days. They also wanted to give me bite squad credit for the order that had been canceled which I should have never been charged for in the first place. Now I have to go through my bank to dispute the transactions which is absolutely ridiculous. I never had a problem until I required a refund on orders I should have NEVER been charged for. Needless to say I will never use this service again.
Show more
Response from developer
Hi wmlachapis, we're very sorry to hear about this recent experience! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at support@bitesquad.com and we'd be happy to help.
