Unstable
Deliveries come an hour late typically, drinks and things left behind. I’ve been using order.com for years and it always feels like a gamble. Pretty sore this is just a rich kid clone of Uber Eats.
trainwreck
Awful experience. They deleted (stole) earned redemption points from the Delivery era. Support was abysmal, even disrespectful. I was happy to learn of the building class action suit from others in the same situation. Insult to injury that they’d then expect anyone to manage through this garbage app with non stop bugs. Awful.
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Scam Business
My account was recently hacked and delivery.com refuses to assist. They called the person who made the fraudulent orders and he verified the orders are legitimate so they are taking his word. I have email receipts and text receipts for all orders I made. The phone number they say is associated with the account has never been mine. Clearly the scammer changed the account phone number but they can’t even see that. Why would I suddenly start ordering $60 worth of food and make orders from places not near where I live? If I’m not the account owner, how do I know about every order ever placed?
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New rebrand
Ever since they rebranded themselves it has been a nightmare a simple mistake becomes unfixable on their end when it has been fixed before I don’t recommend using this app and instead just drive to the places you want to eat at for pick up
Weak Customer Service
Regularly have orders canceled or marked as undeliverable by Order and all you ever get is a “too bad so sad” without any recompense for lost coupon codes or wasted time.
