Not what it used to be.
4-7 years ago bitesquad was my go to for restaurant delivery. Their uniformed drivers, attention to detail, accuracy, use of insulated food bags made them standout against the competition. They also had the most Restaurants on their platform with a lot of unique local options. The company I worked for used them extensively for corporate catering functions as they were reliable for large orders with great accuracy. It was also nice to be able talk to a rep in person regarding our orders. Fast forward today and all that was good with them is out the window. Inaccurate orders if the order even arrives!! Cancellations are frequent. Long wait times, cold food bought by drivers in street clothes who make no effort to check that the order is correct. Almost impossible to get ahold of a real person when something goes wrong. I recently found out that they don’t even have their own drivers. You order from their App or website and they forward the order to Ubereats and they deliver it. Crazy!! You order from a 3rd party delivery service only to have them forward your order to another 3rd party. Save your money and hassle and just order directly through Ubereats. Bitesquad used to be the best delivery service now they are the absolute worst and likely most expensive delivery service.
Show more
Response from developer
Hi Joshmi81! We are so sorry we let you down. This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at reviews@bitesquad.com and we'd be happy to help. -TA
Don’t use
If words could only describe how horrible bite-squad and what they call customer service truly is. They won’t help you solve any problem with your order but however they will be unhelpful and have an attitude with you. If your order is wrong you can forget about a refund or credit to your account so keep that in mind. Just stick to Door Dash. This was my first experience with Bite-squad and after two attempts with customer service to have my issue resolved. I ended up having my account deleted because they basically told me it wasn’t their problem. Idk about other towns but my bite-squad has about 4 options for restaurants. The communication between restaurant and Bite-squad is awful. I waited close to an hour for bite-squad to tell me that the restaurant wouldn’t accepted my order and they couldn’t get ahold of them. So I was credited that amount for the cancelled order. I was forced to use The only other Mexican restaurant on the app because I had to use the credit, no refund. Which charged me $9.25 for a cold small singular quesadilla with no sides. Not what was in the menu and not what I ordered but bite-squad doesn’t give a care about that. After sending customer service pictures of the item I still received no help at. Not even a credit to my account. I was told it was denied by a supervisor. My order total was around $50 for two items that were horrible and that’s money I will never get back thanks to Bite-Squad.
Show more
Response from developer
Hello Chas, we're very sorry we let you down! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us on Facebook or Instagram and we will be happy to assist.
No regard for customer
I had made an order around 3:30 pm in advance and set it to be delivered to me at 5:45 so me and my daughter could eat. At 5:30 I checked to make sure it was getting ready, and I see that the estimated time of arrival went up to 6:30. I was confused and concerned so I reached out to the customer service. They told me that my order is delayed, but that I could get refunded based on how late the delivery was. They wouldn’t tell me why it was going to be late. I called the restaurant and they had my food ready to go, and it was a 6 minute drive from the restaurant to my house. I contacted support again, and they claimed that they were having a hard time finding a driver. At 7:30, and 5 support agents later, they ended up marking my order as complete, yet the food was still at the restaurant. I contacted support and all they offered was a refund and a $5 credit. Don’t use BiteSquad, as they do not care about their customers. I waited nearly 2 hours after my scheduled time for delivery and ended up having to go pick it up myself with my 2 year old at nearly 8 o’clock at night. It was terrible customer service all around.
Show more
The worst of the delivery apps
Having 4.6 stars is baffling. The handful of times we've had orders not picked up, not delivered, or just flat disappear have all been on here. Once, I ordered food that was already taking over 1.5 hours, then the driver sat down the road for 30 minutes before my order was suddenly cancelled. This evening, we place an order, it's marked delivered when clearly not here. We're told the order is still at the restaurant and the driver "unreachable." Ok, fine, credited back and we replace the order, only to be contacted by bite squad a while later that "the restaurant can't make the order, they're too busy."
I hope the restaurant just removes the service and switches to another one, because that sounds to me more like the restaurant isn't going to get screwed again and won't make it because it's a "duplicate" order. And sorry, but I'm not accepting food that's sat for an hour and a half by that point when it's not our fault. Now almost two hours later, figuring out where to eat and never using this service again.
I hope the restaurant just removes the service and switches to another one, because that sounds to me more like the restaurant isn't going to get screwed again and won't make it because it's a "duplicate" order. And sorry, but I'm not accepting food that's sat for an hour and a half by that point when it's not our fault. Now almost two hours later, figuring out where to eat and never using this service again.
Show more
Hope you never require a refund
I’ve used Bite squad for years and never had a problem until recently. First problem was two weeks ago. The app crashed as I was placing my order, I was charged, they claimed the order didn’t go through and that I had NOT been charged. I reordered since I was guaranteed the first order had not been charged to my account and I went ahead and asked them to cancel the first order just to be on the safe side. I checked my account a few days later and I had in fact been charged for both orders. I spoke to someone else, they said my order had been cancelled and a refund had been issued. I was told to wait 3-5 business days to be posted to my account. A few days later I placed an order that was later canceled due to the restaurant being too busy. Fine I know it isn’t bite squads fault, but I was still charged for the order. I waited a few days and contacted them again. They now claim that I was never charged for that first transaction even though the second person I spoke to said I would get a refund in 3-5 business days. They also wanted to give me bite squad credit for the order that had been canceled which I should have never been charged for in the first place. Now I have to go through my bank to dispute the transactions which is absolutely ridiculous. I never had a problem until I required a refund on orders I should have NEVER been charged for. Needless to say I will never use this service again.
Show more
Response from developer
Hi wmlachapis, we're very sorry to hear about this recent experience! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at support@bitesquad.com and we'd be happy to help.
Terrible Customer Service
We had an awful experience last summer with Bite Squad during which we waited 3 hours for food that was supposed to take less than an hour and had multiple conversations with incompetent, helpless customer support, and, in the end, our food never arrived and yet we were still charged (ultimately we were able to get that charge reversed, but even that took some effort). Despite that (and shame on me for thinking it would be any better a year later), we just tried Bite Squad again today. After waiting nearly an hour, at right around the original delivery time, Bite Squad informed us that our order was cancelled, without any further explanation. We attempted to reach out to customer service via chat, but it took 5 minutes for us to even connect with anyone. Once we did, we were told that the restaurant was short staffed and not taking orders today. I get that that happens - especially these days - but what I find is completely unacceptable is that Bite Squad waited until the original time our food was supposed to be delivered to either find out that the restaurant wasn’t preparing Bite Squad orders and/or let us know that. Enough is enough. I have deleted this terrible app.
Show more
Response from developer
We're sorry we let you down, sjermama! This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please message us at support@bitesquad.com and we'd be happy to help.
Consistently Terrible Customer Service
Love the concept of lights go on and love their selection. Unfortunately I consistently had issues with my orders. There is any issue with your order, you were forced to use email or the app to contact customer service. This can often take five or more minutes to explain your situation via text. Whatever you were asking for, they will tell you they cannot abide because the order is in progress. They will tell you they need permission from the restaurant and cannot get in touch with them. This is a gimmick! It is happened to me several times. Simply calling the restaurant reveals what I’m being told to be a lie. I haven’t had a single situation where calling the restaurant directly doesn’t solve it, despite the pushback from bite squad. I have sent an customer service email several times with feedback and requests. Never received a single response. There is no phone number to call, there is no one to turn to. Order at your own risk.
Update, 8/4/21- after writing the support team three times over 3 weeks I finally received a response. The responder obviously did not read my email fully, did not respond to my accusations or requests, and basically sent me back a canned response. The situation remains unresolved.
Update, 8/4/21- after writing the support team three times over 3 weeks I finally received a response. The responder obviously did not read my email fully, did not respond to my accusations or requests, and basically sent me back a canned response. The situation remains unresolved.
Show more
Use DOOR DASH
CONSUMERS BEWARE!!! this app took my money but as soon I placed the order, I get a text saying the food will now be an hour late. I needed to cancel because my son would be leaving for work before his meal even arrived. I spent 45 minutes of my day arguing with 3 different customer service idiots who lied telling me the driver was there but restaurant was late and that it was the restaurant refusing to refund. LIE LIE LIE! This is a small town. I called the owner. Lies! They didn’t have a driver available. I called them out, and told the customer service liar who then lied further by saying “oh well that driver left because the food wasn’t ready and now we are sending another one”. I had to get the owner of the restaurant involved who will now not EVER use them again. My son left for work. Cold food was delivered well over an hour late and no refund was given after 45 minutes of tryin to reason with lying fraudulent scammers. DO NOT USE THIS COMPANY!! Door dash is honest when they don’t have drivers available. They don’t lie and refuse to cancel an order that they can’t deliver as promised. Use DOOR DASH! Shameless scammers.
Show more
2 weeks and no refund
UPDATE: after a total of 18 days I finally received my refund. If I could give this app 0 stars I would. The app is really trash. You can’t effectively communicate with customer service when issues arise. And the simple fact that the app said my food was delivered when in reality no driver had ever picked up the food from the restaurant is problematic. I’m sure had I not reached out to the restaurant who in turn reached out to bitesquad to create paper trail proof that my food was never picked up I may have never received any form of a refund.
Not sure where my previous review disappeared to so I’ll just make another one. Still highly disappointed I had to wait 2 days for customer service to respond to me about a “delivered” order. Which was never picked up from the restaurant. I found this out by calling the restaurant myself when I couldn’t get a response from Bitesquad in a timely fashion. I was told by bitesquad I would have a refund in 3-5 days for fees and tip I was charged since I went to the restaurant and picked up the food myself. It’s been 2 weeks since I was told that, and still I have NOT received any form of a refund.
Not sure where my previous review disappeared to so I’ll just make another one. Still highly disappointed I had to wait 2 days for customer service to respond to me about a “delivered” order. Which was never picked up from the restaurant. I found this out by calling the restaurant myself when I couldn’t get a response from Bitesquad in a timely fashion. I was told by bitesquad I would have a refund in 3-5 days for fees and tip I was charged since I went to the restaurant and picked up the food myself. It’s been 2 weeks since I was told that, and still I have NOT received any form of a refund.
Show more
3rd Time Food Never Showed Up After Hours!
We have ordered food and the food didn’t show up after waiting for hours. This time we called the restaurant to be sure the were open and received the order. They said they had received and it had been sitting there for over 25 minutes. Then, we reached out to Bite Squad - which took forever for them to respond - and they said don’t worry the driver was on their way they must’ve forgotten to updated their location. So again, we waited another 45 minutes. Then, they said that the driver was canceled and another driver was being assigned, we still waited. The restaurant had been closed for more than 30 minutes at this point, so our food was not coming or was sitting outside. Then, we asked if they were sure it was coming, they didn’t respond for another 30 minutes. Now we are tired and it’s much later than when we go to sleep. They eventually, after over explaining the situation, agree to a refund and - $15 credit.... for ruining one of my nights off work and now being too late to order anywhere else, ruining the mood and not to mention probably wasting food and a local restaurant’s time and money. Never ordering again!
Show more
Horrible experience
Just had a bad experience with Bite Squad and won’t be using them again. I am under the weather and not driving at the moment. I ordered food from a nearby restaurant. About an hour and a half after that I received a notification that my food had been delivered. No knock on the door, phone call or anything. I live in apartments so I’m wondering where it had been delivered to. Frustrated, I look for a number to call a rep, turns out you can’t speak on the phone with them. I had to chat with someone at this point I’ve been waiting on food for 2 hours. The chat took longer than I would’ve liked. I was told by a rep via chat that the order was completed but not delivered. They issued a refund which was nice but I’m left with no food after waiting so long. I call the restaurant and turns out it was never picked up. This company should work on communication. I order from another popular company and never have issues. I’m provided with the name of the person delivering my food as well as their contact info. Also, I can pick up the phone and speak with a rep at anytime. Please work on this for future customers. I won’t be back.
Show more
Pros AND Cons
8 times out of 10 when I order bite squad I am really satisfied but when those other 2 times come around they hit hard. First of all it takes an hour and half to get my food so I have to starve myself waiting for my Carls Jr or something and secondly when my food comes it’s either slightly warm or just cold. The menu for certain restaurants won’t allow you to add condiments, fries and no ketchup ? Let’s be real. You guys offer “free delivery” coupons but when I apply it, I get 4$ off? Wow! Now my order is only 40$! A little ridiculous if you ask me, there’s absolutely no reason my total should be 38$ when all I got was a burger and some fries like cmon now. However I am stuck on an Air Force base so I guess sometimes I need to stab my bank account sometimes to enjoy some different food. I wish you guys would offer legit coupons, and at least supply your drivers with heat insulated bags so my food isn’t cold. Once again I can’t leave base due to covid and sometimes I just really want some selections for food so I’ll continue to order, but please make these small changes, they’ll make a big difference.
Show more
BAD BUSINESS!!!
Ordered through bitesquad, and about the time my order was supposed to be arriving, the estimated delivery time shot up by an hour. The app said “food is being prepared”. Ok, so I call the restaurant and they told me the order was ready and waiting to be picked up... Couldn’t get anyone in support at bitesquad, so I went & picked up the food myself. During which time the order delivery time shot up by another 30 minutes. Still said food is being prepared. Had I waited on bitesquad I would have been eating cold food nearly 2 hours late. The order on the restaurant’s end was perfect. However, when I was able to get through to support and told them what had happened, they didn’t really seem to care. Some nonsense along the lines of “thanks for letting us know how you feel, I’ll pas it along to management”. What? Then, when I specifically asked for a refund ONLY of tip and bitesquad related fees (I wanted the restaurant to be paid, as this was obviously a bitesquad issue, not the restaurant’s) bitesquad refunded the entire amount. This means the restaurant, which did its job perfectly, got blamed for the issue and ripped off by bitesquad, at a time when restaurants are having a hard enough time. Shame on you bitesquad, I hope your business fails and I will NEVER use your service again. Furthermore, I will make sure that no one I know ever uses you service again either. BAD BUSINESS!!!
Show more
Horrible customer service
Drivers are great; food is fine. The issue with BiteSquad is their terrible customer service. Do yourself a favor and just get UberEats or DoorDash instead. I recently dealt with a fraudulent order placed using by BiteSquad account and credit card and ended up buying some jerk in another state an $80 lunch. I spent way too much time dealing with their customer service “chat” feature, which was glitchy and basically useless. BiteSquad informed me that per policy, they do not refund these orders and to contact my bank. This was fine, but my bank required a police report. The police required a customer service number so they could get more info from the company. I reached out to BiteSquad again in search of a customer service PHONE NUMBER to provide the police - and there isn’t one. I was informed the police would need to email BiteSquad. What kind of company doesn’t have a valid customer service phone number? The one listed gives recorded options for restaurants and catering, but advises customers with concerns to use the live chat feature or email, which is terrible. Just skip BiteSquad.
Show more
Not happy
I ordered Chinese food from a local restaurant about 4 miles from my house. My order was almost $64. Everything looked normal on the app for about 15 minutes, then I got a notice that there was a problem with my order and that I would have my food in 92 minutes. Frustrated, I chalked it up to Corona virus volume and waited for the food. Finally I got the notice that the driver was on the way...then that my food had arrived. There was no driver and no food. I called the restaurant and asked about the order. They said they didn’t process that order but they would. I asked how long it would take and she told me 30 minutes. I asked for my ordered to be complementary since I had waited so long. She said with an Order of $64 she could NOT comp the order but maybe give a small discount. The money had already been debited from my account. I tried to contact Bite Squad thru the app...sent message..never heard back. I waited for the food. When it finally did come, my husbands entree was missing. I had one entree, three soups, and two salads. I called back and the attendant swore that she put the shrimp fried rice into the order. I will not use that restaurant again, nor will I use Bite Squad.
Show more
AMAZING STAFF, let me help you out.
I have been using bite squad a lot. The drivers are ALWAYS friendly. During this quarantine, I know they are still out there doing their jobs. I worked in the cardiac cath lab, and open heart surgery for 23 years. I have been making surgical masks. Today I asked my delivery lady, Shannon (who’s been here before) if you guys would like to have some. I know that it has to be a bit concerning for them. I would not call bite squad or ask for a delivery if I even thought I was sick. I would like to help out by supplying masks. I’m getting faster at making them, I have TONS of fabric. It’s 100% cotton, double lined, it also has a piece of pipe cleaner in the top for those of us she wear glasses.
If someone could call me, I can talk a little more about helping out. There tie on, they are reversible, and washable. They are in my opinion. the best mask a person can wear. I have Shannon my delivery lady my name and number.
If someone could call me, I can talk a little more about helping out. There tie on, they are reversible, and washable. They are in my opinion. the best mask a person can wear. I have Shannon my delivery lady my name and number.
Show more
Horrible communication.
I am floored with how awful my experience just was with BiteSquad. There is no “help” option. There is a button to start a live chat but it doesn’t actually doesn’t work.
Long story short, I ordered something at around 7:45 pm. It was expected to be delivered at 9:08 pm, which is super late anyway. I thought, why not, I have time. Time kept ticking away and finally at 8:50 I receive a call stating this place is out of what I wanted so I gave them another option. I check the hours of this business and they close at 9:00 pm. The app still saying it’s confirming with the restaurant, I try to reach out and get no where because the help button does NOTHING. I ended up calling the place and they told me they were closed and didn’t even have the second option I had asked for. I got another call from BiteSquad. They were calling to inform me they didn’t have the second option. At this point I told them to cancel the order and started inquiring about the severe lack of communication. I did not receive an answer, as the caller was unable to help me at all. Seriously going to reconsider ever ordering from BiteSquad again. There are plenty of other options. GrubHub, UberEats, Door Dash, etc.
Really disappointed BiteSquad. You have been a delivery company for years now...fix your help desk.
Long story short, I ordered something at around 7:45 pm. It was expected to be delivered at 9:08 pm, which is super late anyway. I thought, why not, I have time. Time kept ticking away and finally at 8:50 I receive a call stating this place is out of what I wanted so I gave them another option. I check the hours of this business and they close at 9:00 pm. The app still saying it’s confirming with the restaurant, I try to reach out and get no where because the help button does NOTHING. I ended up calling the place and they told me they were closed and didn’t even have the second option I had asked for. I got another call from BiteSquad. They were calling to inform me they didn’t have the second option. At this point I told them to cancel the order and started inquiring about the severe lack of communication. I did not receive an answer, as the caller was unable to help me at all. Seriously going to reconsider ever ordering from BiteSquad again. There are plenty of other options. GrubHub, UberEats, Door Dash, etc.
Really disappointed BiteSquad. You have been a delivery company for years now...fix your help desk.
Show more
Response from developer
Hello MattieBear112 and we are terribly sorry that we did not provide you with an excellent experience. Please feel free to contact us via phone at 612-255-1382 or email at support@bitesquad.com and we will work to look into the issue and find a solution for you. Thank you!
Bad first impression; never returning
I ordered for an event days ahead. I called the restaurant half an hour prior to the delivery to confirm they were working on the order. I learned they had canceled the entire order due to an item being out of stock and that Bite Squad should have notified me. I placed another order and called the restaurant to confirm they had received it. This is when I received my first call from Bite Squad. Since I was on the phone with the restaurant, I didn’t answer. They left a voicemail stating that the restaurant had canceled my order due to an item being out of stock, something I already knew because I had called of my own volition. On the phone with the restaurant, the employee stated they hadn’t received any order submission from Bite Squad. I canceled the order and ended up driving to the restaurant to order and “deliver” food myself. While waiting for my food, I received an “urgent email” from Bite Squad relaying that my order was stalled. Then I received another phone call from Bite Squad with the same information. I told them I was already getting the food I ordered and to cancel both orders I attempted to make on Bite Squad. My favorite part is that they had the audacity to ask if I wanted my money refunded to my Bite Squad account. Uh, no thanks. I’m not trying to use this service ever again. Thankfully I got food for the event, but it was no thanks to Bite Squad.
Show more
Response from developer
Hi Sara, we are so very sorry we let you down. This is not at all the Bite Squad experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please live chat in to our website or app, or call (612) 500-4313 at your earliest convenience and we'd be happy to help.
Standards
The app makes it difficult to chat with agents. They can be as late as they want without no real reasonable standard. The customer suffers when they do not double check our orders. The driver sat outside before picking up my food and after. While there has been times when BS has rectify my situation BUT when you are eating a dry salad because there is no dressing or something 🤦🏻♀️ this last time (separate situation is too much ) there should be standards and I would rather the driver pick my food up
Update:
Delivery time has been better but I recently canceled my membership when I was expected to add extra food for example 1x I ordered a $15 dollar order but I was told I needed to order 28$ extra. That is not cool because I order a lot.
My other frustration is there seems to always be break down of communication with the restaurant & bitesquad. BS updates the menu sometimes there is good descriptions others there is not. I literally ordered based off of the description online for me to get something that I purposefully made sure did not come with it. Why would I need to specify extra when it’s written so well? The restaurant says it because BS did not properly specify BS says it’s the restaurants fault. I have ordered everyday for a week because I have been sick. I am over it, I should not have to deal with a constant tug of war on basic things. No food tonight I guess
Update:
Delivery time has been better but I recently canceled my membership when I was expected to add extra food for example 1x I ordered a $15 dollar order but I was told I needed to order 28$ extra. That is not cool because I order a lot.
My other frustration is there seems to always be break down of communication with the restaurant & bitesquad. BS updates the menu sometimes there is good descriptions others there is not. I literally ordered based off of the description online for me to get something that I purposefully made sure did not come with it. Why would I need to specify extra when it’s written so well? The restaurant says it because BS did not properly specify BS says it’s the restaurants fault. I have ordered everyday for a week because I have been sick. I am over it, I should not have to deal with a constant tug of war on basic things. No food tonight I guess
Show more
Response from developer
Hi there! We greatly appreciate the feedback, and are always working to fix the issues our customers tell us about. I'm terribly sorry to hear about your most recent experience, and if you reach out to our customer support live chat they'd be happy to take a look at your account to rectify these problems. We look forward to better serving you in the near future!
Don’t order from them
I’ve used the app several times in the past and everything seemed to be ok. However, this last and final time did it for me. The order stated that it would take 30 minutes to receive my food. After an hour and 45 minutes my food still wasn’t here. For every minute I waited, an extra two minutes was added to my delivery time at that point. I wasn’t happy, so I called to cancel the order and I was told that it was too late to cancel. I explained that I would not except the order from the driver. The customer service rep said that they would just tell the driver to complete the delivery. They were doing this mind you, without offering me a refund. So, at that point I didn’t ask for one, I demanded it. Eventually, they said they would refund the amount. But, it was the incorrect amount. After more tooth pulling I got the correct amount refunded. I HAVE NEVER HAD A WORSE CUSTOMER SERVICE EXPERIENCE PRIOR TO THIS. This company is beyond shady and they don’t care about their customers at all. Word of advice, just go pick up your own food or use a different service. The app is deleted and I’ll NEVER use it again.
Show more
