Won’t let me access my rewards balance
I’ve been using the zippys app for a little while now. It’s super convenient especially on busy sports weekends when you need to order something ahead of time to eat. But lately I can’t seem to access my redeemable rewards. It won’t display my balance, and keeps showing an error message telling me to “check back later”. I keep reloading the app, and nothing changes. It’s a little frustrating because if I can save a little money on my order with my rewards, I’d like to. However it won’t let me access them.
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Great app
Love the app but recently it does not let me use my rewards when ordering.
They don’t make it easy
The app is difficult because it just consistently errors out and you have to input your info every single time.
Walked into the Kailua one since the app wasn’t working and stood at the bakery counter for almost minutes before anyone even acknowledged my presence 😆 Couldn’t even get eye contact. No wonder they upped their prices so much… people just elsewhere nowadays. 🤷🏻♂️
Walked into the Kailua one since the app wasn’t working and stood at the bakery counter for almost minutes before anyone even acknowledged my presence 😆 Couldn’t even get eye contact. No wonder they upped their prices so much… people just elsewhere nowadays. 🤷🏻♂️
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Response from developer
Mahalo for sharing! We're sorry about the app errors and having to re-enter your info each time, and also for your experience at the Kailua counter. We'll make sure this feedback is heard. Please let us know if you're still running into these issues at https://www.zippys.com/contact-us.
Clumsy app that needs work
Can’t place orders because I can’t select a location. Map doesn’t populate locations. Some items won’t load into cart or load modifications. Process to redeem rewards is neither explained nor intuitive. I question whether designers of the app use it or test it in ways other than the most basic.
Location Search
This is my only complaint but it makes my crazy. When I try to input my location (address, city, zip code,etc.) it does not work. Whatever I input gets erased/deleted. So then I use “current location” but that does not work either. Please fix. Mahalo.
Response from developer
Mahalo for sharing this with us! We're sorry this location issue gave you such a headache for so long, but we're happy to say it's been addressed in our latest update 2.7.0. If you happen to run into any more trouble, please don't hesitate to reach out to us at https://www.zippys.com/contact-us.
