Horrible app
There’s always something wrong with the app where I cannot log in and have to reset my password.
Horrible app!
This is perhaps the worst experience a restaurant could create! You send an email with a free pizza offer and I spend 20 minutes trying to find it in your myriad of sites and links. Meanwhile I still don’t know how to use it. You just managed to turn me off so much that now I don’t want to eat at cpk! Learn how to create a working experience!!!!
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Good food, TERRIBLE app
The food is good, but the app makes me want to pound my head against a brick wall!
Awful app
The only thing the app works properly for is to scan the loyalty/reward for dining in (not promotions or freebies, only to get “points” for order.
The app is infuriating in every possible way. It is embarrassing how bad it is.
To reset password you have to do thru link sent via email. No problem. But the app doesn’t recognize the reset for hours or maybe even longer. We ended up having to create a new account instead.
There is no easy way to pull up a menu to browse/discuss with friends/family what to order. You actually have to do all the steps as if ordering.
If you switch to a different screen while placing an order in app before checking out (like take a phone call) and come back even in 30 seconds, the basket is empty and you have to re do it.
We had coupons for free appetizer (for signing up), then some other coupons on other occasions. In none of the 3 instances it worked properly in the app. So these ‘sign up’ for rewards account and get free appetizer would work and neither are any other promos we got after sign up via email.
We have ordered pick up through app thrice. Every time it takes between 30 min to 1 hr to complete the order because of tech failures of this app.
I don’t know who is rating this app above 4 stars. But 5 of us each tried and had same issues. Each person using other apps with no problems. And each person concluding that CPK app pick up ordering is out aa an option for our group.
Unless the app/process is significantly revamped-pick up ordering is out for us.
The app is infuriating in every possible way. It is embarrassing how bad it is.
To reset password you have to do thru link sent via email. No problem. But the app doesn’t recognize the reset for hours or maybe even longer. We ended up having to create a new account instead.
There is no easy way to pull up a menu to browse/discuss with friends/family what to order. You actually have to do all the steps as if ordering.
If you switch to a different screen while placing an order in app before checking out (like take a phone call) and come back even in 30 seconds, the basket is empty and you have to re do it.
We had coupons for free appetizer (for signing up), then some other coupons on other occasions. In none of the 3 instances it worked properly in the app. So these ‘sign up’ for rewards account and get free appetizer would work and neither are any other promos we got after sign up via email.
We have ordered pick up through app thrice. Every time it takes between 30 min to 1 hr to complete the order because of tech failures of this app.
I don’t know who is rating this app above 4 stars. But 5 of us each tried and had same issues. Each person using other apps with no problems. And each person concluding that CPK app pick up ordering is out aa an option for our group.
Unless the app/process is significantly revamped-pick up ordering is out for us.
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Cook needs further training.
The chicken tequila fettuccine I had last week was delicious. Today the noodles were severely undercooked basically half raw. The sauce was not even close to what it should be. Please get your act together.
