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My Mobile Account

My Mobile Account

by Q Link Wireless LLC

169 ratings
84 reviews
💼 Business
📊 Productivity

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • November 30, 2018
  • December 22, 2022

Features

Developer

Q Link Wireless LLC
✨Promote your app ✨
My Mobile Account screenshot #1 for iPhone
My Mobile Account screenshot #2 for iPhone
My Mobile Account screenshot #3 for iPhone
My Mobile Account screenshot #4 for iPhone
📌Ready
Reviews summary↘︎
⭐84
Reviews↘︎
❓4 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
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About

Manage your mobile service accounts easily from your phone. Check data and minute usage, add more as needed, and stay updated on refills and international plans. Enjoy complete account management on the go.

✓Check data usage
✓Check minute usage
✓Add more data/minutes
✓Manage refills
✓Browse international plans
✓Complete account management
Show original description

What users say

Summarized from real user reviews of My Mobile Account. Based on 169 reviews and a 3.5/5 average, it highlights the 7 positives and 13 negatives reviewers mention most about this Business app.

Positive things

  • 💰Free or affordable service for eligible users
  • 📱Works well on compatible devices
  • 🌐Reliable coverage in many areas
  • 📞Unlimited talk and text included
  • ⚡Fast SIM card delivery in some cases
  • 👥Helpful customer service (when reachable)
  • 🔄Easy number porting capability

Negative things

  • 🐢Extremely slow data speeds (1 Mbps or lower)
  • 📵Frequent service outages and disconnections
  • 🔐Serious security vulnerabilities in app
  • 🗣️Difficult-to-understand customer service representatives
  • ⏳Extremely long hold times (2+ hours)
  • 🚫Data throttling despite 'unlimited' claims
  • 📱App login and functionality issues
  • 🌍Poor coverage in many locations
  • 💸Hidden charges and misleading billing
  • 🔗Non-functional help links and support resources
  • 📧Unresponsive email support
  • 🔄SIM card delivery delays (weeks to months)
  • 🎯Inconsistent service quality after 5G migration
See all reviews

What's New in My Mobile Account

3.3

December 22, 2022

Slight UI enhancements

User reviews

Most RecentHighest RatedLowest Rated

Unable to login

I have a qlink phone. I love it, and have no issues with it. I do have a huge difficulty logging into the app however. The name and password are correct, but still I can’t log in. It would be a 5-star if I was able to actually log in and use the app.
The Gumbo PotThe Gumbo Pot

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

MY ESIM WILL NOT ACTIVATE..

So I’ve been with QLinks for yrs and I ABSOLUTELY LOVE THE COMPANY.

So my issue and why I didn’t give 5 stars, is because I have been trying for a couple days to activate this ESIM thing. I literally have no service and this is my PRIMARY LANE (MY ONLY LINE OF COMMUNICATION)😔🥺

When I call customer service they either leaving me on hold for, forever or don’t understand what I’m saying and the issue I’m having with my phone service..

I SERIOUSLY NEED MY PHONE SERVICE TO BE RESTORED. I USE MY PHONE FOR:

1. MY JOB
MY CLIENTS (3, I’m in the healthcare field) as well as my SUPERVISOR OR ANYONE FROM THE OFFICE.

2. MY KIDS, MY FAMILY
AS OF A FEW DAYS AGO I HAVE NO LINE OF COMMUNICATION TO REACH MY KIDDOS. AS WELL AS THEM BEING ABLE TO REACH ME.

IS THERE ANYONE FROM QLINKS THAT CAN HELP ME RESOLVE MY ISSUES PLSS??
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Mee_Mee85Mee_Mee85

Do not use QLink Wireless.

If I could give 0 stars I would. I started service August 20th and have yet to receive my SIM card, I can’t even switch to eSIM at this point. I opted in to the .99 a month for hotspot, they sure did take my money but since I have no SIM card I can’t do anything. I talked to a person three days ago at the time of me writing this review and he said my account was escalated. I see absolutely no changes. Their phones are down right now for maintenance even though there wasn’t any memo about that happening. And yes, their customer service is able on weekends. Completely unprofessional, if this is how they do business I’m surprised they haven’t gone under yet.
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ElmoElizabeth23ElmoElizabeth23

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Not free

It’s says free but I’m being charged for the service I didn’t know about and missed a family emergency because they shut my phone of for non payment when my service is supposed to be free
Danluva278Danluva278

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Support Center

The links do not work in the help center. Not on the qlinkwireless website nor on the app, which sends you to the website in an external browser the moment you click on anything anyway. These are not expensive or very difficult things to implement as features. There are literally website and app builders that have an AI do for you, if you don’t want to pay money for a person to do it for you. I’m sure the government funds that y’all are receiving for the lifeline program could easily cover those basic things. I cannot believe that the quality of it is so low considering the day and age we live in. Jesus Christ.
Show more
Ann_ArchyAnn_Archy

Response from developer

Hi Ann. Please share your specific concerns at: support@mymobileaccount.com. We value your feedback and always look for ways to improve our customers' experience.Please share your account information and device details, and we'll reach out to you to provide a resolution.

See 79 more reviews

Developer apps

Hello Community
Hello Community

by Q Link Wireless LLC

🌟 Lifestyle

(1)

Free
See developer apps

User experience

🐞

Reported Bugs

13 issues

Login credentials not recognized despite correct information

Bug

App crashes and launch errors after number porting

Bug

Blank screens when clicking website links

Bug

Help links redirect to external browser instead of in-app

Bug

App shows incorrect data usage information

Bug

Security flaw: phone number alone grants account access

Bug

eSIM activation failures

Bug

Data stops working without warning

Bug

Call and text quality issues with static and delays

Bug

Service suspension without notification

Bug

Network connectivity drops in specific locations

Bug

App doesn't recognize valid phone numbers

Bug

MMS messaging stopped working unexpectedly

Bug
✨

Requested Features

9 requests

Functional help center links on website and app

Feature

Improved app UI and user experience

Feature

Better customer service accessibility

Feature

Working payment information update feature

Feature

Enhanced data speed options

Feature

Clearer unlimited data policy documentation

Feature

Mobile app support chat feature

Feature

Account management improvements

Feature

Better network coverage expansion

Feature

FAQ

What can I do with this app?

This app allows you to manage your mobile accounts from your phone. You can check your data and minute usage, add more if needed, and stay informed about refills and international plans. It provides complete account management in the palm of your hand.

Is this app free to use?

Yes, the app is free to download and use. There are no mentioned costs associated with managing your account through the application itself.

What languages does the app support?

The app is available in both English and Espanol, making it accessible to a wider range of users.

How does this app help me manage my phone service?

It offers convenient on-the-go access to key account information. You can monitor your usage, make adjustments like adding more data, and explore different plan options without needing to log in through a web browser.