My Mobile Account User Reviews

My Mobile Account
My Mobile Account
Q Link Wireless LLC
💼 Business
📊 Productivity

What users say

Summarized from real user reviews of My Mobile Account. Based on 169 reviews and a 3.5/5 average, it highlights the 7 positives and 13 negatives reviewers mention most about this Business app.

Positive things

  • 💰Free or affordable service for eligible users
  • 📱Works well on compatible devices
  • 🌐Reliable coverage in many areas
  • 📞Unlimited talk and text included
  • ⚡Fast SIM card delivery in some cases
  • 👥Helpful customer service (when reachable)
  • 🔄Easy number porting capability

Negative things

  • 🐢Extremely slow data speeds (1 Mbps or lower)
  • 📵Frequent service outages and disconnections
  • 🔐Serious security vulnerabilities in app
  • 🗣️Difficult-to-understand customer service representatives
  • ⏳Extremely long hold times (2+ hours)
  • 🚫Data throttling despite 'unlimited' claims
  • 📱App login and functionality issues
  • 🌍Poor coverage in many locations
  • 💸Hidden charges and misleading billing
  • 🔗Non-functional help links and support resources
  • 📧Unresponsive email support
  • 🔄SIM card delivery delays (weeks to months)
  • 🎯Inconsistent service quality after 5G migration

Top reviews

Most RecentHighest RatedLowest Rated

Unable to login

I have a qlink phone. I love it, and have no issues with it. I do have a huge difficulty logging into the app however. The name and password are correct, but still I can’t log in. It would be a 5-star if I was able to actually log in and use the app.
The Gumbo PotThe Gumbo Pot

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

MY ESIM WILL NOT ACTIVATE..

So I’ve been with QLinks for yrs and I ABSOLUTELY LOVE THE COMPANY.

So my issue and why I didn’t give 5 stars, is because I have been trying for a couple days to activate this ESIM thing. I literally have no service and this is my PRIMARY LANE (MY ONLY LINE OF COMMUNICATION)😔🥺

When I call customer service they either leaving me on hold for, forever or don’t understand what I’m saying and the issue I’m having with my phone service..

I SERIOUSLY NEED MY PHONE SERVICE TO BE RESTORED. I USE MY PHONE FOR:

1. MY JOB
MY CLIENTS (3, I’m in the healthcare field) as well as my SUPERVISOR OR ANYONE FROM THE OFFICE.

2. MY KIDS, MY FAMILY
AS OF A FEW DAYS AGO I HAVE NO LINE OF COMMUNICATION TO REACH MY KIDDOS. AS WELL AS THEM BEING ABLE TO REACH ME.

IS THERE ANYONE FROM QLINKS THAT CAN HELP ME RESOLVE MY ISSUES PLSS??
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Mee_Mee85Mee_Mee85

Do not use QLink Wireless.

If I could give 0 stars I would. I started service August 20th and have yet to receive my SIM card, I can’t even switch to eSIM at this point. I opted in to the .99 a month for hotspot, they sure did take my money but since I have no SIM card I can’t do anything. I talked to a person three days ago at the time of me writing this review and he said my account was escalated. I see absolutely no changes. Their phones are down right now for maintenance even though there wasn’t any memo about that happening. And yes, their customer service is able on weekends. Completely unprofessional, if this is how they do business I’m surprised they haven’t gone under yet.
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ElmoElizabeth23ElmoElizabeth23

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Not free

It’s says free but I’m being charged for the service I didn’t know about and missed a family emergency because they shut my phone of for non payment when my service is supposed to be free
Danluva278Danluva278

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Support Center

The links do not work in the help center. Not on the qlinkwireless website nor on the app, which sends you to the website in an external browser the moment you click on anything anyway. These are not expensive or very difficult things to implement as features. There are literally website and app builders that have an AI do for you, if you don’t want to pay money for a person to do it for you. I’m sure the government funds that y’all are receiving for the lifeline program could easily cover those basic things. I cannot believe that the quality of it is so low considering the day and age we live in. Jesus Christ.
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Ann_ArchyAnn_Archy

Response from developer

Hi Ann. Please share your specific concerns at: support@mymobileaccount.com. We value your feedback and always look for ways to improve our customers' experience.Please share your account information and device details, and we'll reach out to you to provide a resolution.

Helen

My phone stops working a lot when I leave home. Especially in stores and going from room to room in my home.
johnandheljohnandhel

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

1 m/bps

Yes. You are reading that correctly. This impersonator of a cell provider provides a smoking hot 1/mbps. It is so slow it barely is able to open a web page. Forget about pictures and no way on video. This provider should be shut down. It’s a train wreck. How in heck do you pass yourselves off as a mobile prided qlink? To repeat up and down UNDER 1M/bps! Can you say rip off?
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tygvbhjuilptygvbhjuilp

Response from developer

Please email our support team at support@mymobileaccount.com with a brief description of the problem, your mobile phone number, and the type of device you are using.

This data doesn’t even load male

This data shouldn’t be called date I can’t even use my maps w/o WiFi. I get so lost and angry. I should have never gave up my real phone
rhoda-janerhoda-jane

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Qlink sets the bar!

I love my qlink phone service. A.) It works everywhere. I haven’t found a location yet that it doesn’t get service. B.) As long as you use it once a month, it refills right on schedule. C.) After losing my phone once, customer service sent me a new SIM card right away and helped me get my service going again. They were kind and helpful.

My only complaint, was regarding the tablet they sent me as part of the affordable connectivity program. The tablet was junk and they wanted me to pay $10 for it. I declined and sent the device back to them via registered mail for $8. They never said another word about it, and removed the charge from my account.

I really appreciate having my qlink service and am grateful that they are so easy to deal with.
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Mason girl!Mason girl!

Response from developer

Thank you so much for your rating and review! We are thrilled to hear that you're loving our services.

Lowered data speed

I paid for unlimited data and now they lowered the data speed to connect for $30 more I can get 5g of date speed each month. I can wait almost 3-5 minutes for a page to Load if that or it tells me I have no internet service retry again. This service is horrible. I also keep getting disconnected. I called to get some answers but I couldn’t understand the person I was talking too. All these call center are in another country and are very hard to from me understand with their accents .
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Runin1wildRunin1wild

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Super slow internet speed! Can’t use!

The help links do not work on the app and I can’t use the internet with the Qlink service it’s too slow and I just got the service. It’s useless. I was also told it was unlimited and it’s only 4.5 GB (Lies) and I can’t even use that because nothing will load. I had to use my friends hotspot to download the app!
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Elle7275756Elle7275756

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

1 m/bps

Yes. You are reading that correctly. This impersonator of a cell provider provides a smoking hot 1/mbps. It is so slow it barely is able to open a web page. Forget about pictures and no way on video. This provider should be shut down. It’s a train wreck.
tygvbhjuilptygvbhjuilp

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Horrible

It says i have unlimited data but when im outside i have full bars and the LTE dont work as if i hve no data cant get on to check social media listen to music apps etc only text barely can send pictures unless im on wifi cant wait to get off this yeah its free but its not worth the hype
djgotsaucedjgotsauce

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Terrible

This company is the worst company on the ACP Program. If someone has gotten your information through hacking and applies for Government phone service through the ACP Program, this company actually waits until after the Transfer has been completed before they notify you that the transfer has been requested. Not only does this put Peoples lives in danger by not having phone services in the event of family emergency’s.
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Stephen BolinStephen Bolin

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencin

UNPLUGGED!

I cannot get my iPhone to connect to the internet and it is causing major stressful situations with money/bills because I use my phone for everything and at this point I want to stop using the service
Almost beyond helpAlmost beyond help

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Terrible

Terrible and they delete reviews
Xoxolove34Xoxolove34

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Hello mobile

They shut your data off after using up 17 gigs, if your on the road a lot without WiFi I highly not recommend this service they all read from the same scrip and will play stupid games with you so don’t even waste your time.
babysharkdooooodoooooobabysharkdooooodoooooo

Response from developer

We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

Stay Away

I switched to Hello Mobile then switched back within an hour back to T-Mobile. Horrible customer service and basically the entire service is 3rd class. Use it at your own risk if you want to save few bucks.
AJ988879AJ988879

Response from developer

Hi AJ. Please share your specific concerns at: support@mymobileaccount.com. We value your feedback and always look for ways to improve our customers' experience.

Amazing phone service and app

The app is super convenient, super easy to use and stupid people friendly… and I am a stupid people 😂 lol also the phone service has good connection and unlimited data, talk and text which is cool because all the other free service companies only give you a limited data. Thank you, Q Link for helping me stay connected with friends and family! It’s so helpful 😊
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Tommy BandzTommy Bandz

Response from developer

Thank you so much for your rating and review! We appreciate you taking the time to leave a review and are thrilled to hear that you're loving our services :)

can't send messages

i can't send text messaging , network super slow ,i have to wait 2 minutes to download a pic, men i rather have text now free service works better than this company n for me to say this i put both services in 2 separate devices did my test and men text n now win by a mile this service still buffering while textnow finish w everything that i test for n this company still buffering lol i move from text now to get a better service n i regretted big time wow did u guys used a forefront apn,if i do pleaser let me know, no Lte or 5 g lol
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uniqueselleruniqueseller

Response from developer

We are sorry you're having trouble with the My Mobile Account app and would love the opportunity to make it right. Please email our support team at support@mymobileaccount.com with a brief description of the problem, your mobile phone number, and the type of device you are using. We will work to find a solution ASAP!

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