Terrible
After yet another change to the app it’s now even worse than before
Used to be great….
I am unable to get into the app. Endless loop on sign in. Please address!
No signal
You will hardly ever get to use the app as you will never get a signal when you complain all you get is we checked our network and everything is fine. Not sure what they are using to check the network with but it clearly isn’t working
App Login Fix!!
I haven’t been able to log in for over a year… I finally figured it out.
I don’t use safari as my default browser but the in app browser that opens uses safari. On safari settings (in the settings app) go to advanced settings and make sure cookies aren’t disabled!!
I don’t use safari as my default browser but the in app browser that opens uses safari. On safari settings (in the settings app) go to advanced settings and make sure cookies aren’t disabled!!
It’s impressive how bad this app is
Everything about it is awful! You can never find what you’re looking for. Half the buttons just take you to their website in a mini browser where you have to sign in again and then you’re not even where the link was supposed to take you! The chat interface is awful too.
Gone worse!
I have been with 02 for years and years. I had 4 accounts with them for while family. Unfortunately lately I can’t even login to my O2 via app and website, as I heard this is also the case for other family and friends. I know a few people left O2 which I am moving all my accounts to another provider. While having full 5G I can’t even check my emails via mobile data. Why would I pay for service that I can’t even use.
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Upgraded. Still doesn’t work.
Well you’ve finally upgraded the app and guess what? It still doesn’t work. Just tried to check my balance and top up, the most basic functions it is supposed to provide. All it does is redirect me to a blank Virgin Media webpage. Even if I got any further it would probably just go through the totally unnecessary two-factor, send me a verification email nonsense. It’s a mobile app. It’s supposed to be quick and easy to use. All the most recent reviews are one star and complaining about essentially variants of this same thing. Are you trying to drive your customers away? Do you just not care? Virgin are and always have been poor. Get rid of them and sort yourselves out.
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Garbage sign in process
I can’t log in and see my bills. If I wasn’t tied to this app for paying off my iPhone, I’d be gone. The sign-in process is atrocious and it’s been this way for over a year now. I got dinged for a few extra quid and I can’t figure out why I’m being charged because I’m stuck in an incessant verification loop. This is AWFUL customer service. The second I can get out of this contract, I will. This isn’t Fort Knox, it’s a phone bill. Don’t make it this difficult to see what I’m paying for.
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Not an app
Nothing works in the app anymore. All actions take you to the browser and nothing works properly.
Josh
Terrible app keeps asking for singing in since virgin take over it’s been awful new app required or major update
Worst app ever
This app is ridiculously bad, the way it has to keep connecting with Virgin is poor, when selecting the extras section it keeps saying it looks like you are lost. I have a free Amazon subscription to use and cannot even add it. EE was slick compared to this, and that wasn’t great.
Can’t do any management into my account
I’m very disappointed with O2’s services. Since you moved to Virgin, I haven’t been able to log into the app to manage my account. I’ve tried the verification process several times, but without success.
Rubbish app
When I want to pay my bill it keeps sending a email to verify and when I do it keeps sending me back to verifying again. Fix this for goodness sake.
Awful
One of the most laggy unresponsive apps available
Not fit for purpose
The app is useless it constantly asks you to verify your email address without ever progressing to your account page. Completely useless and worse is that their customer service tells you most things are on the app, an app that does not go beyond “verify your email” then exit
02 and Virgina media app collab
Hi. I’m currently trying to check my phone instalments and next cycle of payments and the whole login process has taken 10 mins. I’m not quite understanding the virgin media signage all over the login. Why can’t I login as per usual . Why am I creating new passcodes and having to set new things to just access my phone payment schedules. It’s not been a user friendly experience for myself , I just thought to give the feedback. This was meant to be a quick let me check in on my phone bills , it’s turned to a whole different thing where I’ve had to come and write a review . Very frustrating , maybe the app engineers can make the process of signing in to the app less than a minute again.
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Not working
APL not working properly again. Can’t manage and change data on a pay as you go phone.Why is it like this so much????
O2
Just want to manage my phone contract not virgin media complete shambles. Signing in is a joke now, keeps signing me out strongly deciding to change networks now.
Awful
All leading towards the sales and no genuine help from anything, the virtual assistant doesn’t know it’s already using the app. You will go round in circles and quit because you’re insane with rage. Go to any other network company because these lot are beyond useless.
Möbius loop
The merger logo, a Möbius loop that moves between Virgin and O2 and back again, never going anywhere, is very fitting for the log-in experience.