Terrible
Worked fine before the update and joining up with Virgin (who in my experience have always been poor). Now you are in a constant loop of trying to log in via Virgin which doesn’t work properly and it is very difficult and time consuming to find balance updates, make payments or basically do anything that used to be so easy. If it ain’t broke don’t fix it.
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It’s possible there is a worse app out there, but I don’t know where
I wonder if the irony is lost on the developers of this app that it’s actually better to go to your laptop to manage your mobile phone.
Most of the pages open on web anyway, so it’s actually just easier.
That’s if you can even get into it. If you are overseas it just outright blocks you. Presumably nobody with a mobile phone ever goes overseas, especially on a roaming tariff. Idiots.
However, even if you have bothered with all of that it doesn’t work anyway. Permanent errors on the payment gateway. I’m literally trying to give you money?
I’d say they probably vibe coded it in a weekend with Claude only that would be a bit insulting to Claude.
Honestly awful
Most of the pages open on web anyway, so it’s actually just easier.
That’s if you can even get into it. If you are overseas it just outright blocks you. Presumably nobody with a mobile phone ever goes overseas, especially on a roaming tariff. Idiots.
However, even if you have bothered with all of that it doesn’t work anyway. Permanent errors on the payment gateway. I’m literally trying to give you money?
I’d say they probably vibe coded it in a weekend with Claude only that would be a bit insulting to Claude.
Honestly awful
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O2 paygo
Nightmare
Just trying to top up through the app. Have to get e mail verification despite having Face ID. Then I get someone else’s account with hundreds of pounds on it (I had £3.50) no idea what’s going on with virgin. Branson hang your head in shame. Eventually had to ring and give all my card details. Not ideal.
Just trying to top up through the app. Have to get e mail verification despite having Face ID. Then I get someone else’s account with hundreds of pounds on it (I had £3.50) no idea what’s going on with virgin. Branson hang your head in shame. Eventually had to ring and give all my card details. Not ideal.
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Login
What’s the point of Face ID to log in when you have to f—- about with going to email for a link to then be directed to safari to verify then re open app to continue what your doing. What a waste of time, app is totally useless now. Can’t even get on it. Just keeps saying well that’s embarrassing.
Awful since merging it with virgin
Used to be able to easily access my account but no longer able to access it at all, awful update and really needs fixing so people can actually access their accounts
Embarrassing app
Haven’t seen in a while such a poorly designed app which is even worst experience then mobile version. Don’t know what happened with all the M&A details, but this could be fixed last year. Absolutely awful experience, have anxiety each time I need to do something related to managing my account from the app. Will switch to another provider definitely.
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Leaving O2
Absolutely horrible collab with virgin media, the app is useless now. Can’t even check how much data I have left because it refuses to sign me in. Going to switch to another provider
Virgin
As previous comments the app crashes so much now it's merged with virgin media it's awful struggle to get into my account because of this. Please sort out!!
Unusable
Still not working. Yet another useless update when is it going to be fixed. Maybe you need a new tech team. It’s totally unusable.
Improvements.
Worse. Just want credits please- like it used to be.
I can’t log in!
I always get ‘This page has expired’ message when trying to log in. Virgin Media has come along and destroyed this app!!!
Terrible
Since linking with virgin the app results in an endless cycle of email verification links and never actually lets you in. Waste of time.
My opinion
The app is well made but my question is: why make an app separate from the website, with the same authentication and everything, but then when someone wants to make a payment they get not only sent to the website but then have to go through more authentication to access the website and make a payment. I feel like if you made the app then you should make the app have the same functionality as the website.
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Terrible app. Takes you round in circles
For a telecoms company you’d expect much better. I’ve spent 10 minutes just trying to view charges on my latest bill. I have been redirected to the website and back to the app 4 times. It’s also failed to connect many times with the circle of doom. I now have to wait for an advisor. Absolute rubbish and all I want to do is view charges on my bill. Such a simple task should be available in the app without all this hassle. I’m not renewing my contract after this, they can’t even get their app right.
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Worst app ever created
This has to be one of the worst app ever created
Genuinely the worst
It’s impressive that such a huge company has the worst app in the history of apps
When one big company and another big company merge they then turn into a massive joke of a company.
Can’t sign in, can’t sign up.
New update and nothing has changed.
I have 4 phones on my account and can’t see any information about any of them because I haven’t been able to sign in since o2 and virgin merged into the joke they are today. 👍🏻
When one big company and another big company merge they then turn into a massive joke of a company.
Can’t sign in, can’t sign up.
New update and nothing has changed.
I have 4 phones on my account and can’t see any information about any of them because I haven’t been able to sign in since o2 and virgin merged into the joke they are today. 👍🏻
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Face ID
Every time I try to login, I have to go through Email application with virgin media Email verification be fed up all my other apps, including telephone banking all of the phone apps I can just do with a Face ID. I don’t know why o2 app have to go next steps with the email verification to the Way, rather than just doing everything on the app what’s the point having an app? I can just do on the laptop instead? So I found it very difficult to login once this update fix next update fix this problem I will probably review again with a better star, thank you.
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Unusable
Yet another useless update when is it going to be fixed. Maybe you need a new tech team. It’s totally unusable.
Useless
Cannot even download the app, just round and round in circles
Pointless
What is the point in using facial recognition to open the app only to be forced into verifying who you when going to other pages in the app, most of the time it never works and I have to do it online without even signing in cause it just doesn’t cause as much hassle as this car crash does.