Chat never helps
This app is rubbish, I have been trying to speak to an agente as my options are not displayed in the chat , and it keeps sending me to download the app that I have downloaded already.
App very Bad
What the hell happened to app constantly doesn’t allow you to access anything in app , since virgin toon over running app it’s shocking . You can’t see anything
Worse app in App Store surely they must know by now
Worse app in App Store surely they must know by now
Dear lord…
Virgin Media and O2 are forcing a messy backend merger into a single "Virgin Media O2 ID," causing endless login loops, verification errors, and constant server timeouts while they try to stitch two completely different legacy customer systems together.
The Merger and Login Chaos
The Unified ID push: They are forcing users to link separate accounts into one single login.Endless loops: The app frequently gets stuck passing data back and forth between old Virgin and old O2 servers.
If you use Pay As You Go every time you login to top up you have to verify your email but it gets stuck in an endless loop of pain!
It’s blooming awful if you can switch to any other company do so.
The Merger and Login Chaos
The Unified ID push: They are forcing users to link separate accounts into one single login.Endless loops: The app frequently gets stuck passing data back and forth between old Virgin and old O2 servers.
If you use Pay As You Go every time you login to top up you have to verify your email but it gets stuck in an endless loop of pain!
It’s blooming awful if you can switch to any other company do so.
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Can’t pay online
For the past 5 months you can’t pay your bill online! It’s tries to load several screens and then says “too many redirects” resulting in having to call up and speak to someone. I don’t want to do that. The whole point of the online payment option is so I don’t have to talk to people! Fix this. Paying over £159 a month for years to not even be able to pay my bill myself!
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New updates
Why do I have to keep verifying who I am just to look at my data usage? And then when I do this so I can see on average what data I use a month I can’t even see it. What’s the point the app if I have to go online to the website to use it?
I also have pin and Face ID again why do I need to verify again and again? So pointless.
Can switch it back to what it was before, there were no issues with the interface prior.
I also have pin and Face ID again why do I need to verify again and again? So pointless.
Can switch it back to what it was before, there were no issues with the interface prior.
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