Barely works
App is a thin wrapper over the website, which doesn’t work either. I was owed a refund. Got a double charge. Can’t fix it via the app. Run away from this rubbish app and company
PPjbrazil25
Hopeless
This app used to be good years ago, but it’s become awful. It now constantly redirects you to O2/Virgin Media sign-in pages to verify your identity, promising to return you to where you left off. Except that never happens. Instead, you’re stuck in an endless loop of signing in without ever getting to where you need to be. Incredibly frustrating.
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HHoddy98
Getting Worse
This app used to be great.
Sadly now it’s completely useless. You’ve constantly got to log in. Face ID works when it wants to. You can only do a live chat through the app now and not via the website. Great if your mobile goes down.
What’s more worrying is if you want a sim only deal. The ones on offer on the website are a rip off. You contact them and suddenly you get offered more, but not better offers. Why get locked into a24 month contract for a sim only deal.
Sadly now it’s completely useless. You’ve constantly got to log in. Face ID works when it wants to. You can only do a live chat through the app now and not via the website. Great if your mobile goes down.
What’s more worrying is if you want a sim only deal. The ones on offer on the website are a rip off. You contact them and suddenly you get offered more, but not better offers. Why get locked into a24 month contract for a sim only deal.
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JJanAndJay
Absolutely disgusted with O2
Absolutely disgusted with O2! I feel completely ripped off and robbed by this network. The way they treat customers is unacceptable, and I have never felt so cheated by a mobile network. Stay away from O2 if you value your money and peace of mind. I would never recommend them to anyone. Avoid at all costs!
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Ppikalvi
App is shockingly rubbish
When are you going to sort your app out. It’s embarrassing
JCjon crownshaw
