What happened?
The app is no longer a functioning app for customers but a shell for marketing information. There is no ability to view my own account, history, or even what I am paying for anymore. Have repeatedly tried to access anything so I could actually upgrade! Have finally surrendered and will be closing my account.
Well played O2.
Well played O2.
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Access and navigation
Difficult to access and navigate since merging with virgin media. Extremely frustrating
Ruined with latest update
Since joining with virgin and updating the app to add their name it has become unusable nothing ever wants to load it’s slow and you can’t access the information you actually need plus the information you can access is often incorrect an pointless it needs to be fixed or reverted to how it was previously
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No humans
There are no humans here to help you with queries
Worst network in the UK
Only good for o2 priority. Coverage and signal strength wise it’s the worst. Even Three is better than it.










