Thankful for service
I’m very grateful that my recycling is picked up weekly and I believe handled responsibly. I no longer can take my materials to a collection center, and it is essential that all citizens do their part to avoid landfilling resources that could be used again. Occasionally there are issues, but overall, I am happy with the service.
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Don’t give them your card number
I signed up for this service a couple of years ago. Got some flack from my HOA because the driver would often reschedule or not pick up until late. I didn’t need it much anyway, so I emailed them to cancel. Several times over the last 6 months. Every email was replied to with some bargaining. “We can go down to once a month…”, etc. I kept responding with “Please cancel.” They still haven’t. Keep charging me every month. I’ve even had to dispute the charge with my bank. I can’t even remove my payment information from the portal. Don’t sign up for this service unless you intend to keep paying them forever, because they refuse to cancel when you request them to.
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Response from developer
Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, please submit your complaint at:support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc.
Thrilled !!!!
I am absolutely thrilled to have recycling in my area ! It’s so important to me , the app works great , no issues , I like that it sends me reminders about my pick up and that it shows when my next pick up will be .
Great service!
I am very happy with the service provided. I do need to know how to order bags as I close to running out. Thank you!
Bad customer service
I have not had an issue with the actual pick ups. My issue is with customer service. I paid for a year recycling plus glass. I paid through July 2023. They charged me $12 last week and I cannot get anyone in customer service to respond to my inquiry.
